ACMA Compliance Priorities 2025-26
Overall, we support the Australian Communications and Media Authority (ACMA’s) current compliance and enforcement priorities and recommend they are extended into 2025-26 as there is more work to be do...
Victorian Energy Upgrades Strategic Review: Discussion Paper
We welcome the opportunity to provide our submission responding to the Discussion Paper released as part of the Victorian Energy Upgrades (VEU) Strategic Review. Consumer Action Law Centre (Consumer A...
Compensation Scheme of Last Resort post-impementation review
Consumer Action Law Centre strongly supports the joint submission by CHOICE and other consumer organisations. We provide this supplementary submission in response to the Compensation Scheme of Last Re...
Buy Now Pay Later (BNPL) – Draft Regulations
The consumer sector has been calling for appropriate regulation of BNPL for several years and we are pleased that legislation will shortly come into force, providing some protection to customers, part...
Proposed updates to RG209 with respect to the treatment of HECS debt in responsible lending
Consumer Action Law Centre’s perspective is that the changes suggested appear commonsense, particularly because they describe a closer assessment of a person’s income and expenditure in providing cons...
Code Governance Committee monitoring priorities for 2025-26
Insurance files form a large part of our legal casework and frequently involve clients in personal or financial crisis. While many claims may appear straightforward to an insurer, no claim is simple t...
The Banking Code Compliance Committee’s priorities for 2025-26
Consumer Action Law Centre strongly supports the Banking Code Compliance Committee (BCCC) examining Code compliance through Bank@Post closely. We frequently hear anecdotal issues with accessing bankin...
Consumer Energy Resources (CER) Consumer Protections Review
Consumer Action Law Centre welcomes the opportunity to provide our submission to the Department of Energy, Environment and Climate Action (DEECA) in response to the Consumer Energy Resources (CER) Con...
Victorian Default Offer 2025-26 Request for comment
The cost-of-living crisis has deepened the urgency of ensuring an affordable energy price for Victorians. On Consumer Action’s frontlines, we hear from Victorians every day who are struggling to meet...
Energy Consumer Reforms Consultation
Consumer Action supports the objectives of the Essential Services Commission (ESC’s) proposed reforms to ensure people experiencing payment difficulty are receiving the best price for energy from thei...
Concerning the ABA’s application to remove conditions from basic bank account conduct
Our response to the Australian Competition and Consumer Commission on this issue is supported by the Financial Rights Legal Centre and CHOICE. We are interested parties in the application by the Au...
AUSTRAC: Guidance on assisting customers who don’t have identification
This is a joint submission made on behalf of: •Consumer Action Law Centre •Financial Counselling Australia •Financial Rights Legal Centre •Indigenous Consumer Assistance Network •Mob Strong Deb...
Submission: Scams Prevention Framework – exposure draft legislation
This is a joint submission made on behalf of: • Consumer Action Law Centre • CHOICE • The Australian Communications Consumer Action Network • Financial Rights Legal Centre • Super Consumers Austr...
Strategic Review of the Victorian Energy Upgrades program
We welcome the opportunity to provide our feedback to the Victorian Energy Upgrades (VEU) strategic review. Consumer Action supports the VEU program objectives of helping Victorians to make energy...
Network Outage Review
As extreme weather events continue to increase, it is imperative that Victorians’ access to essential services is protected and prioritised by Government, regulators and industry. Consumer Action L...
The Energy Retail Code of Practice review
We welcome the opportunity to provide our submission to the Essential Services Commission’s (ESC) review of the Energy Retail Code of Practice (the Code). In this submission, where relevant, we hav...
Minimum Standards for Rental Properties and Rooming Houses
Consumer Action Law Centre, with Financial Counselling Victoria, the Federation of Community Legal Centres (FCLC), Anika Legal, Westjustice and Community Information & Support Victoria (CISVic),...
Services Australia: Centrepay Reform Discussion Paper
This submission to Services Australia is prepared by the Consumer Action Law Centre based on our casework experience. The primary issues we identify in our client files for Centrepay customers are:...
Network Outage Review
Consumer Action Law Centre is delighted to make a submission to the Network Outage Review. We were contacted by a small number of consumers impacted by the network outages in February 2024, and som...
Review of the National Energy Customer Framework
Consumer Action welcomes the opportunity to provide our submission to the Australian Energy Regulator’s (AER) review of the National Energy Customer Framework (NECF). In this submission, we draw predo...
Independent Review: Initial Consultation Paper, April 2024
Financial Rights Legal Centre has drafted this submission on behalf of the Consumers Federation of Australia. The following organisations have contributed and are signatories to this submission: •...
Victorian Default Offer Draft Decision 2024-25
Consumer Action welcomes the opportunity to provide our submission to the Essential Services Commission (ESC) Draft Decision of the Victorian Default Offer 2024-25. We welcome the ESC’s draft deci...
Buy now pay later exposure draft materials
Our organisations have long advocated for Buy-now-pay-later (BNPL) to be regulated as a credit product under the National Consumer Credit Protection Act 2009 (NCCPA), and so we welcome the major step...
