ACMA - Consumer Action Law Centre

Introduction of a mandatory SMS Sender ID Register

This submission is made by Australian Consumers Communications Action Network (ACCAN) with support from Consumer Action. The introduction of a mandatory SMS Sender ID Register (the register) in Aus...

Telco regulator cannot register out of touch industry code say consumer advocates

The Fair Call Coalition* of consumer advocates has written to the Australian Communications and Media Authority (ACMA) urging the Regulator to refuse to register the Telecommunications Consumer Protec...

Strong action bringing telcos to account is the way to go

Consumer Action Law Centre has warmly welcomed today’s announcement from Communications Minister Michelle Rowland further strengthening consumer protections and increasing the Australian Communication...

‘ The Telco Code has run its course and failed to deliver’: ACMA must explore other options to protect consumers

The Australian Competition and Consumer Commission (ACCC) has called on the Australian Communications and Media Authority (ACMA) to reject a proposed consumer protections code drafted by the telecommu...

ACMA Compliance Priorities 2024 – 2025

Thank you for the opportunity to provide input on the Australian Communications and Media Authority (ACMA) compliance priorities for the 2024-25 financial year. Consumer Action Law Centre (Consumer...

Consumer fail: New Telco Code proposal delivers little for vulnerable consumers

The Communications Alliance, the peak industry body for the Australian communications sector, has released a proposed framework and review package for the Telecommunications Consumer Protections (TCP)...

Albanese Government’s new consumer safeguards for telco customers doing it tough welcomed

Consumer Action’s Acting CEO Tania Clarke has congratulated Minister for Communications Michelle Rowland for acting swiftly to address the growing list of concerns from consumer advocates and telco cu...

One million telco complaints: ACCC calls for stronger regulations for nation’s most distrusted industry

Consumer Action Acting CEO Tania Clarke says Minister for Communication Michelle Rowland should act now to implement tough new laws to clean up the telco industry. Ms Clarke’s call for action comes...

Hundreds of thousands of telco customers cut off as 2.4 million Australians struggle to pay telco bills

Telco providers are far less likely than other essential services to provide hardship assistance to Australians when they find themselves in financial crisis and here’s the proof: last year 406,428 cu...

ACMA finds Telstra wrongfully cut off 5,400 vulnerable customers, proving stronger laws are needed

“Instead of offering fair and suitable hardship arrangements to support customers struggling to pay their bills, Telstra and other telco providers continue to breach their own industry rules by cuttin...

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Introduction of a mandatory SMS Sender ID Register

Telco regulator cannot register out of touch industry code say consumer advocates

Strong action bringing telcos to account is the way to go

‘ The Telco Code has run its course and failed to deliver’: ACMA must explore other options to protect consumers

ACMA Compliance Priorities 2024 – 2025

Consumer fail: New Telco Code proposal delivers little for vulnerable consumers

Albanese Government’s new consumer safeguards for telco customers doing it tough welcomed

One million telco complaints: ACCC calls for stronger regulations for nation’s most distrusted industry

Hundreds of thousands of telco customers cut off as 2.4 million Australians struggle to pay telco bills

ACMA finds Telstra wrongfully cut off 5,400 vulnerable customers, proving stronger laws are needed

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