Claims Handling - Consumer Action Law Centre

Inquiry into insurers’ responses to 2022 major floods claims

Consumer Action Law Centre has responded to the Federal Parliament's Standing Committee on Economics inquiry into insurers' responses to the major flood claims arising from 2022’s ‘disaster year’ with...

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Hayne Royal Commission insurance reforms should be introduced into Parliament in next sitting

A coalition of consumer advocacy groups is calling on the Federal Government to urgently implement much-needed reforms to the insurance industry as recommended by the Royal Commission into Misconduct...

Making the insurance claims process fair

From a consumer perspective, claims handling is the most critical part of the insurance process, and one of the most problematic. Too often, the claims process is arduous, lengthy and unfair. In ou...

Closing the ‘unfair contract terms’ loophole for insurance – Exposure draft legislation

There is a big fairness problem in insurance. People often make insurance claims when they are at a low ebb, but they can face shocking outcomes when insurers rely on unfair terms in insurance contrac...

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Inquiry into insurers’ responses to 2022 major floods claims

Hayne Royal Commission insurance reforms should be introduced into Parliament in next sitting

Making the insurance claims process fair

Closing the ‘unfair contract terms’ loophole for insurance – Exposure draft legislation

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