Access to Justice - Consumer Action Law Centre

Submission: Credit hardship obligations—outstanding issues

Consumer Action, Consumer Credit Legal Centre NSW, and Financial Counselling Australia have made a joint submission on Australian Securities and Investments Commission's discussion paper Credit Hardsh...

Media release: New report highlights procedural failings in Magistrates Court—80 per cent of small money claims go undefended

A new report from the Consumer Action Law Centre calls for changes to Magistrates Court procedures to protect consumers from inaccurate law suits and inappropriate judgments. Each year 30,000 to 40,00...

Report: ‘Like juggling 27 chainsaws’: Understanding the experience of default judgment debtors in Victoria

A new report, prepared for the Consumer Action Law Centre by Dr Eve Bodsworth of the Brotherhood of St Laurence, explores the experiences of people who have received ‘default judgments’ for debt-relat...

Submission: Review of the Benchmarks for Industry-based Customer Dispute Resolution Schemes

Consumer Action has made a submission to the Commonwealth Consumer Affairs Advisory Council review of the benchmarks for industry dispute resolution schemes. In broad terms, we strongly support the b...

Media release: Pensioner sues two Cash Converters lenders in the Magistrates’ Court

A Victorian Disability Support Pensioner has issued proceedings in the Magistrates' Court against two Cash Converters lenders.[1] Consumer Action's client alleges that over approximately a three year...

Submission: Federal Government’s independent review of Centrepay, Centrelink’s voluntary bill-paying service

The Consumer Action Law Centre welcomes the opportunity to comment on the independent review of the Centrepay system. Consumer Action believes that Centrepay can be a valuable financial management too...

Submission: Victorian Civil and Administrative Tribunal Fees Regulations

Consumer Action welcomes the opportunity to comment on the Department of Justice’s Regulatory Impact Statement (RIS) for the proposed Victorian Civil and Administrative Tribunal Fees Regulations. In...

Dispute Resolution: Consumer Disputes in VCAT

Key points If you have a dispute with a business, you can make a complaint to VCAT; Small Claims in VCAT are designed for consumers to represent themselves; application fees are usually wai...

Submission: Proposed regulations for the Privacy Amendment (Enhancing Privacy Protections) Bill

Consumer Action has made a submission to the Commonwealth Attorney-General's Department on proposed regulations for the Privacy Amendment (Enhancing Privacy Protections) Bill. This submission discusse...

Media release: Bulk complaint made against Motor Finance Wizard to the Credit Ombudsman Service

The Consumer Action Law Centre has assisted consumers to lodge a bulk complaint against DTGV1 Pty Ltd (which trades as Motor Finance Wizard in Victoria). Gerard Brody, Director of Policy and Campaign...

Advocating for vulnerable, low income debtors

Low-income debtors often get the worst deal when it comes to dealing with debt—inaccessible or weak hardship assistance, particularly for those in long-term hardship; misleading or severe debt collect...

What if I have been sued for a debt?

Key message Act quickly to get advice if you have been sued for a debt in the Magistrate’s Court of Victoria. The Magistrates Court Process If the amount owed is $100,000 or less, a creditor...

Media release: Punk Jobs ordered to refund $1150 to unhappy job seeker

The Victorian Civil and Administrative Tribunal (VCAT) has ordered Punk Jobs to repay $1150 to a dissatisfied customer who alleged he was mislead and that Punk Jobs failed to deliver promised services...

Media release: VCAT cases will put Victoria’s new debt collection laws to the test

In what are believed to be two of the first cases to test Victoria's new ‘prohibited debt collection practices’, the Consumer Action Law Centre is helping two clients pursue legal cases against debt c...

Media release: Payday lending practices challenged in court

The lending practices of Australian’s biggest payday lender, Cash Converters, are being challenged in proceedings issued in the Victorian Magistrates Court. A disability support pensioner is alleging...

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