Dispute Resolution: Consumer Disputes in VCAT
Key points If you have a dispute with a business, you can make a complaint to VCAT; Small Claims in VCAT are designed for consumers to represent themselves; application fees are usually wai...
Submission: Proposed regulations for the Privacy Amendment (Enhancing Privacy Protections) Bill
Consumer Action has made a submission to the Commonwealth Attorney-General's Department on proposed regulations for the Privacy Amendment (Enhancing Privacy Protections) Bill. This submission discusse...
Media release: Bulk complaint made against Motor Finance Wizard to the Credit Ombudsman Service
The Consumer Action Law Centre has assisted consumers to lodge a bulk complaint against DTGV1 Pty Ltd (which trades as Motor Finance Wizard in Victoria). Gerard Brody, Director of Policy and Campaign...
Advocating for vulnerable, low income debtors
Low-income debtors often get the worst deal when it comes to dealing with debt—inaccessible or weak hardship assistance, particularly for those in long-term hardship; misleading or severe debt collect...
What if I have been sued for a debt?
Key message Act quickly to get advice if you have been sued for a debt in the Magistrate’s Court of Victoria. The Magistrates Court Process If the amount owed is $100,000 or less, a creditor...
Media release: Punk Jobs ordered to refund $1150 to unhappy job seeker
The Victorian Civil and Administrative Tribunal (VCAT) has ordered Punk Jobs to repay $1150 to a dissatisfied customer who alleged he was mislead and that Punk Jobs failed to deliver promised services...
Media release: VCAT cases will put Victoria’s new debt collection laws to the test
In what are believed to be two of the first cases to test Victoria's new ‘prohibited debt collection practices’, the Consumer Action Law Centre is helping two clients pursue legal cases against debt c...
Media release: Payday lending practices challenged in court
The lending practices of Australian’s biggest payday lender, Cash Converters, are being challenged in proceedings issued in the Victorian Magistrates Court. A disability support pensioner is alleging...