Scams - Consumer Action Law Centre

Fighting SMS Scams – What type of SMS sender ID registry should be introduced in Australia?

The Australian Communications Consumer Network's (ACCAN) submission has been informed by feedback from consumer and community organisations who regularly assist consumers affected by scams and other d...

Advocates set out crystal-clear path to reimbursement to prevent the billions being lost by Australians to scams

A coalition of advocacy groups, including Consumer Action Law Centre, CHOICE and the Australian Communications Consumer Action Network, have come out forcefully stating that customer reimbursement, pa...

Complaints about financial firms to AFCA skyrocket as thousands of Australians left behind

The Australian Financial Complaints Authority (AFCA) has revealed that consumers in dispute with financial firms lodged a record 96,987 complaints in the past 12 months, an unprecedented rise of 34 pe...

Australia’s banks failing customers by placing all the burden of the scams crisis on them says damning ASIC report

Australia’s four major banks are failing their customers by taking a ‘variable and…less mature’ approach to scams than expected, with ‘inconsistent and narrow approaches to determining liability’ as w...

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Fighting SMS Scams – What type of SMS sender ID registry should be introduced in Australia?

Advocates set out crystal-clear path to reimbursement to prevent the billions being lost by Australians to scams

Complaints about financial firms to AFCA skyrocket as thousands of Australians left behind

Australia’s banks failing customers by placing all the burden of the scams crisis on them says damning ASIC report

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