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Tag: Scams

You are here:  HomeConsumer Action Law Centre  ⁄  News  ⁄  Scams

OPINION: In this David and multiple Goliath battle scam victims must win

A slightly edited version of this opinion piece was published by News.com 3 February, 2025 At Consumer Action, our lawyers and financial counsellors speak with scam victims almost every day. People...
February 3, 2025

Straightforward compensation would put victims at the heart of the new Scams Bill

Consumer organisations fighting to ensure Australians are protected under the Scams Prevention Framework Bill will provide evidence today at a crucial Senate Economics Legislation Committee hearing....
January 28, 2025

Fighting SMS Scams – What type of SMS sender ID registry should be introduced in Australia?

The Australian Communications Consumer Network's (ACCAN) submission has been informed by feedback from consumer and community organisations who regularly assist consumers affected by scams and other d...
March 20, 2024

Advocates set out crystal-clear path to reimbursement to prevent the billions being lost by Australians to scams 

A coalition of advocacy groups, including Consumer Action Law Centre, CHOICE and the Australian Communications Consumer Action Network, have come out forcefully stating that customer reimbursement, pa...
February 5, 2024

Complaints about financial firms to AFCA skyrocket as thousands of Australians left behind   

The Australian Financial Complaints Authority (AFCA) has revealed that consumers in dispute with financial firms lodged a record 96,987 complaints in the past 12 months, an unprecedented rise of 34 pe...
July 28, 2023

Australia’s banks failing customers by placing all the burden of the scams crisis on them says damning ASIC report 

Australia’s four major banks are failing their customers by taking a ‘variable and…less mature’ approach to scams than expected, with ‘inconsistent and narrow approaches to determining liability’ as w...
April 20, 2023

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