The Energy Retail Code of Practice review
We welcome the opportunity to provide our submission to the Essential Services Commission’s (ESC) review of the Energy Retail Code of Practice (the Code).
In this submission, where relevant, we have provided the same recommendations as in our submission to the Australian Energy Regulator (AER) review of the National Energy Customer Framework (NECF). We submit these with the aim of supporting an integrated and complementary approach across jurisdictions, towards strong
protections for energy consumers.
We attach also our Energy Assistance Report 4th Edition as a part of this submission.
Recommendations in this submission are drawn from our findings and recommendations in these reports, as well as our general casework insights.
Read the full submission and recommendations (PDF).
20240726 ESC ERCoP Review Submission CALC