We’re Hiring! A Chief Operating Officer

Chief Operating Officer

The Chief Operating Officer (COO) is a key strategic role at Consumer Action Law Centre and as a member of the organisation’s executive team. The COO oversees the operations of the organisation to meet compliance requirements, foster a safe and thriving workplace and culture, and supports the CEO with funding sustainability, risk management and systems and workplace improvements. The COO is the Secretary of Consumer Action Law Centre and provides support with Board meetings and engagement.

This is a permanent full-time role (part time considered).


The Chief Operating Officer, reporting to the CEO, is responsible for the operation of CALC’s business operations. Key responsibilities include:

  • Delivering Secretary function of the Board, attending and organising all Board meetings and AGMs, preparing papers and minutes.
  • Assisting CEO with governance, liaising with Board and Finance Audit and Risk Committee. Ensuring CALC meets its governance and requirements as a registered charity.
  • Member of the Management Team which focuses on improving integration between teams and organisational culture.
  • Overseeing the People and Culture function and strategic HR projects, supported by the People and Culture Manager.
  • Together with the CEO, developing and maintaining funder relationships, applying for funding and overseeing reporting to funders.
  • Overseeing delivery of select strategic projects and programs of the organisation, in consultation with the Directors and Assistant Director Operations, including ensuring delivery of service projects and IT and data transformation projects, office move or renovation.
  • Overseeing the business operations and administration of the organisation including engaging contractors, mail systems, insurance, invoicing, administrative support, tenancy, relationships and need of co-tenants, office supplies, travel bookings, hosting events, managing authorised credit card and petty cash systems.
  • Managing the risk register and together with CEO and other Directors, managing organisational risk.
  • Overseeing IT, systems and cybersecurity, working closely with the Assistant Director Operations.
  • Together with the Management Team, contributing to strategic planning for the organisation.
  • Providing management support for the Standards Australia project.
  • Other duties as required by the CEO.


  • Join a highly engaged, impactful and motivated team
  • Option of compressed hours with one RDO per fortnight
  • Additional end of year leave
  • Salary Packing available
  • Superannuation paid on unpaid parental leave
  • 16 weeks parental leave, purchased leave scheme available
  • Comprehensive training and development opportunities


  • Tertiary qualifications in Management, Law or other relevant discipline; or equivalent experience.
  • Significant leadership experience including as an Operations Director or COO or other relevant role, including experience motivating staff and managing stakeholders and projects across directorates.
  • Excellent stakeholder engagement skills.
  • Experience working in an HR function.
  • Working in governance or executive management at a Not-For-Profit.


Consumer Action Law Centre is an award winning campaign-focused organisation with a vision for a just marketplace where people have power and business play fair. As a high impact advocacy organisation they influence change in policy, law and industry practice across a range of consumer issues. The centre’s advocacy is based upon its direct services, provided by dedicated and highly qualified teams of lawyers and financial counsellors who advise, assist and represent vulnerable and disadvantaged consumers across Victoria. The Centre is particularly focused on building a diverse and inclusive workforce that reflects the communities we serve.

Consumer Action Law Centre is committed to building a diverse workforce.

Please contact Stephanie Tonkin (CEO) for all enquiries recruitment@consumeraction.org.au using the subject line:  Chief Operating Officer 

Read the position description.

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