Consumer Action group image

We’re Hiring! A Director of Financial Counselling

Director of Financial Counselling

About the role

Consumer Action Law Centre has a vacancy for a Director of Financial Counselling. Reporting to the CEO you’ll be leading our Financial Counselling Team with responsibility the provision of accessible, high quality financial counselling services to consumers and workers and to bring about broader change through the integration of casework, policy and campaign work all aspects of strategy, planning and the implementation of campaigns and policy activities.

Specifically, the role will:

  • Be accountable for all aspects of financial counselling service delivery
  • Maintain and develop operational policies and procedures, case management system improvements
  • Establish call output standards and support staff to provide technically accurate advice, including facilitating legal guidance and act as a technical specialist resource
  • Assist with meeting internal and external reporting obligations, including to funders of the financial counselling services
  • Oversee management of all staff in the financial counselling practice, contributing to the organisation’s goal of supporting people to do a great job
  • Develop strategies to integrate advice work with policy/ campaign activities, to make good use of advice line data and/ or link service users with our campaigns and monitoring emerging issues
  • Contribute to the strategic direction and general management of Consumer Action Law Centre as a member of the Management team
  • Engage with funders and sector stakeholders, including National Debt Helpline providers and peak bodies
  • Provide commentary or authorisation to FCs for media commentary

 Rewards and Benefits

  • Join a highly engaged team
  • Flexible working arrangements including access to 9 day fortnight and work from home arrangements
  • Superannuation paid on all Parental Leave
  • 16 weeks parental leave
  • Purchased leave Scheme
  • Comprehensive training and development opportunities
  • Salary range $104,000 to $118,000

The successful applicant will have:

  • Extensive experience and passion for people management who can motivate staff and keep the team working to plan
  • Practical knowledge of legal concepts as they relate to financial counselling (consumer law, consumer credit law, bankruptcy law, civil procedure in both Federal and Victorian jurisdictions and debt enforcement law and procedure)
  • Understanding of financial counselling skills and the role of financial counselling
  • A qualified legal practitioner holding, or eligible to hold, a current unrestricted Victorian Practising Certificate is desirable but not essential
  • High level of cultural competency and values diversity and inclusion to support a culturally and psychologically safe workplace

About Consumer Action

Consumer Action Law Centre is an award winning campaign-focused organisation with a vision for a just marketplace where people have power and business play fair. As a high impact advocacy organisation they influence change in policy, law and industry practice across a range of consumer issues. The centre’s advocacy is based upon its direct services, provided by dedicated and highly qualified teams of lawyers and financial counsellors who advise, assist and represent vulnerable and disadvantaged consumers across Victoria. The Centre is particularly focused on building a diverse and inclusive workforce that reflects the communities we serve.

Consumer Action Law Centre is committed to building a diverse workforce. We strongly encourage applications from First Nations people, people with disability, people from diverse cultural and linguistic backgrounds, people of all ages, and LGBTIQA+ people. If we can make any adjustments or modifications to standard recruitment processes that will support and enable your application, please contact us at

Read the full position description here.

How to Apply

Please send a Covering Letter and Resume to

Applications Close 5pm, 22 April 2022


Print Friendly, PDF & Email

Skip to content