April 2019 - Consumer Action Law Centre

The banking and finance sector needs to play by the rules and put their customers first
Australian Banking Association - 2019 Independent Review of the Customer Owned Banking Association Code of Practice

In the wake of the widespread misconduct illustrated at the Banking Royal Commission, all players within the banking and finance sector need to play by the rules and put their customers first regardle...

Regulatory framework for new embedded networks
Australian Energy Market Commission - Updating the regulatory arrangements for embedded networks draft report

CALC is supportive of the AEMC’s proposed regulatory framework for new embedded networks, as equity in consumer protections should not be dependent on the business model of the supplier of energy. I...

Enhanced regulatory framework would make industry codes enforceable if compliance required
The Treasury - Enforceability of financial services industry codes

Industry codes – often referred to as codes of conduct – can be useful when they genuinely improve standards in the relevant sector, provide meaningful rights for consumers and are complied with by in...

Submission on the Australian Financial Complaints Authority (AFCA) Rules Changes
The Treasury - Review of the financial system external dispute resolution framework – Supplementary Issues Paper (May 2017)

Consumer Action Law Centre (Consumer Action) welcomes the opportunity to comment on the proposed changes to expand AFCA’s jurisdiction to deal with eligible complaints about conduct dating back to 1 J...

Energy pricing under the Victorian Default Officer must ensure fairness for consumers
Essential Services Commission - Draft advice on the Victorian Default Offer methodology

As part of its response to pressure to curb energy prices and address inequality within Victoria’s energy market, the Victorian Government recently introduced the Victorian Default Offer (VDO). The V...

Sunny Side Up: Strengthening the consumer protection regime for solar panels in Victoria

Reliable, affordable, renewable energy has helped many Australians take back control of their power prices. Yet as the solar industry booms, consumer protection has not kept up. More needs to be done...

ASIC handed new powers to tackle harmful financial products

Newly enacted laws about the fairness of financial products and services can work to prevent harm in banking and finance if the Australian Securities and Investments Commission (ASIC) takes immediate...

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The banking and finance sector needs to play by the rules and put their customers first
Australian Banking Association - 2019 Independent Review of the Customer Owned Banking Association Code of Practice

Regulatory framework for new embedded networks
Australian Energy Market Commission - Updating the regulatory arrangements for embedded networks draft report

Enhanced regulatory framework would make industry codes enforceable if compliance required
The Treasury - Enforceability of financial services industry codes

Submission on the Australian Financial Complaints Authority (AFCA) Rules Changes
The Treasury - Review of the financial system external dispute resolution framework – Supplementary Issues Paper (May 2017)

Energy pricing under the Victorian Default Officer must ensure fairness for consumers
Essential Services Commission - Draft advice on the Victorian Default Offer methodology

Sunny Side Up: Strengthening the consumer protection regime for solar panels in Victoria

ASIC handed new powers to tackle harmful financial products

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