I need help
Consumer Action Law Centre

  • FREE DEBT ADVICE
  • FREE LEGAL HELP
  • KOORI HELP

Toggle menu

Skip to content
  • Home
  • I Need Help
        • SERVICES

        • Our Services
        • Legal Help
        • Koori Help
        • National Debt Helpline
        • ASSISTANCE FROM US

        • Debt Letter Templates
        • Resources and Toolkits
        • Common Issues
        • HELP IS HERE:

          Our qualified legal staff and financial counsellors are on hand to provide free, independent and confidential advice to people struggling with a range of consumer and financial issues.

  • My client needs help
        • COURSES

        • Bankruptcy Law FCPD
        • Insurance Law FCPD
        • Consumer Law Foundations
        • RESOURCES

        • Resources and Toolkits
        • Common Issues
        • Supporting Communities
        • ENGAGE WITH US

        • Energy Retailer Misconduct
        • Demand a Refund
        • Do not knock
        • A blueprint for fair
        • Small Loans. Big Problems
        • SUPPORT IS HERE:

          We provide workers in the legal and community sectors with the resources and information they need to identify exploitative products and business practices and help their clients fight back.

  • Policy & Campaigns
        • POLICY

        • Reports
        • Submissions
        • CAMPAIGNS

        • Campaigns
        • Frydenberg's Financial Crisis Bill
        • Demand a Refund
        • Fair Insurance
        • Stop the Debt Trap
        • CHANGE IS HERE:

          Our team leads change to policy, laws and industry practice across a range of consumer issues, informed by our experience assisting and representing people in Victoria.
  • About
        • ABOUT US

        • About
        • Media
        • Impact Framework
        • Our Board
        • Our Management
        • WORK WITH US

        • Jobs
        • Volunteer with us
        • WHO WE HELP

        • Eligibility for Assistance
        • Accessibility
        • Advice Disclaimer
        • WE ARE HERE:

          Our purpose is to make life easier for people experiencing vulnerability and disadvantage. We use our skills in the law, financial counselling, policy and campaigning to make consumer markets fair.

  • News
  • Contact

Monthly Archives: April 2019

You are here:  HomeConsumer Action Law Centre  ⁄  News  ⁄  2019  ⁄  April

The banking and finance sector needs to play by the rules and put their customers first
Australian Banking Association - 2019 Independent Review of the Customer Owned Banking Association Code of Practice

In the wake of the widespread misconduct illustrated at the Banking Royal Commission, all players within the banking and finance sector need to play by the rules and put their customers first regardle...
April 23, 2019

Regulatory framework for new embedded networks
Australian Energy Market Commission - Updating the regulatory arrangements for embedded networks draft report

CALC is supportive of the AEMC’s proposed regulatory framework for new embedded networks, as equity in consumer protections should not be dependent on the business model of the supplier of energy. I...
April 16, 2019

Enhanced regulatory framework would make industry codes enforceable if compliance required
The Treasury - Enforceability of financial services industry codes

Industry codes – often referred to as codes of conduct – can be useful when they genuinely improve standards in the relevant sector, provide meaningful rights for consumers and are complied with by in...
April 15, 2019

Submission on the Australian Financial Complaints Authority (AFCA) Rules Changes
The Treasury - Review of the financial system external dispute resolution framework – Supplementary Issues Paper (May 2017)

Consumer Action Law Centre (Consumer Action) welcomes the opportunity to comment on the proposed changes to expand AFCA’s jurisdiction to deal with eligible complaints about conduct dating back to 1 J...
April 12, 2019

Energy pricing under the Victorian Default Officer must ensure fairness for consumers
Essential Services Commission - Draft advice on the Victorian Default Offer methodology

As part of its response to pressure to curb energy prices and address inequality within Victoria’s energy market, the Victorian Government recently introduced the Victorian Default Offer (VDO).  The V...
April 5, 2019

Sunny Side Up: Strengthening the consumer protection regime for solar panels in Victoria

Reliable, affordable, renewable energy has helped many Australians take back control of their power prices. Yet as the solar industry booms, consumer protection has not kept up. More needs to be done...
April 3, 2019

ASIC handed new powers to tackle harmful financial products

Newly enacted laws about the fairness of financial products and services can work to prevent harm in banking and finance if the Australian Securities and Investments Commission (ASIC) takes immediate...
April 3, 2019

KOORI HELP

Click here

FREE DEBT ADVICE

Click here

FREE LEGAL ADVICE

Ph: 1800 466 477

Consumer Action is based on the land of the Traditional Owners, the people of the Kulin Nations. We acknowledge their history, culture and Elders both past and present.
consumer action law centre

Funding for the Financial Counselling Program workers advice service and continuous professional development program is provided by the Victorian Government via Consumer Affairs Victoria

Visit Us On TwitterVisit Us On FacebookVisit Us On YoutubeVisit Us On Linkedin

Language & Accessibility

  • Accessibility
  • عربى
  • Cantonese
  • Ελληνικά
  • Hindi
  • Italiano
  • Македонски
  • Türk
  • Việt

About Us

  • About
  • Jobs
  • Accessibility
  • Volunteer With Us
  • CFA Standards Project
  • Advice Disclaimer
  • Eligibility for Assistance
  • Complaints & Feedback
  • Privacy Statement
  • Contact Us
Consumer Action’s Legal Help contains general information only and is not a substitute for obtaining legal advice. Consumer Action does not accept liability for any action taken based on information presented on this website or for any loss suffered as a result of reliance on this website. Copyright © 2021 Consumer Action Law Centre. All rights reserved. Website designed by Website Projects.

Skip to content
Open toolbar

Accessibility Tools

  • Increase Text
  • Decrease Text
  • Grayscale
  • High Contrast
  • Negative Contrast
  • Light Background
  • Links Underline
  • Readable Font
  • Reset
  • Help