‘Time for a change’: Why Megan became a financial counsellor
Megan Goodwin is a financial counsellor who joined Consumer Action at the end of 2020....
Comment on the Telecommunications Industry Ombudsman new Terms of Reference
Draft Guidance: Compensation for non-financial loss and systemic issues This submission is made jointly by Consumer Action Law Centre and WEstJustice. We welcome the opportunity to comment on t...
Buy now pay later surcharge ‘reveal’ a win for consumers and retailers
The Reserve Bank of Australia has said today that retailers should be allowed to pass on or ‘surcharge’ customers for the cost of buy now pay later, a move welcomed by Consumer Action Law Centre which...
PODCAST: Katia Sanderson on impact and why it is important
We hear alot about the increasing importance of measuring the impact of what we do at work, but what exactly are we 'measuring' and how can this analysis make a real and positive difference? Katia...
Victorian Default Offer 2022
Consumer Action Law Centre welcomes the opportunity to comment on the Essential Services Commission’s Draft Decision: Victorian Default Offer from 1 January 2022 (the draft decision). The draft dec...
Review of the ABA Banking Code of Practice –response to Interim Report
This joint submission is made on behalf of members of the Consumers’ Federation of Australia (CFA) and other consumer representatives and advocates. It builds upon our previous submission made to revi...
Consumers win as long-awaited financial services sector reforms commence
A raft of major reforms in the financial services sector have come into effect this week, the culmination of years of consistent campaigning and casework from consumer advocacy groups representing hun...
15 consumer groups and professional associations call for stronger compensation scheme
A diverse coalition of organisations is calling for a broad financial compensation scheme, as legislation is expected to be introduced into Federal Parliament in the coming weeks. The coalition, wh...
The Life Insurance Code final round of consultation
Financial Rights Legal Centre, Consumer Action Law Centre and Redfern Legal Centre have made a joint submission to the final round of consultation on the review of the Life Insurance Code of Practice...