ACMA Compliance Priorities 2025-26
Overall, we support the Australian Communications and Media Authority (ACMA’s) current compliance and enforcement priorities and recommend they are extended into 2025-26 as there is more work to be done in these priority areas. This support extends to both the 2024-25 priority compliance areas, and the enduring compliance areas.
In relation to the questions for consideration from the Consultation Paper, our response focuses on the extension of two 2024-25 compliance priorities, those being:
- Protecting telco customers experiencing financial hardship
- Supporting telco customers experiencing domestic and family violence.
Both of these issues continue to arise regularly on our frontline services, and we see the substantial harm caused to consumers due to non-compliance by the telecommunications industry. We also note ongoing issues relating to mis-selling in our casework.
As such, we suggest this issue could either be added as a standalone priority issue in 2025-26 or, failing that, could be more explicitly referenced under existing priorities.
Read our full submission (PDF).
250324 ACMA compliance priorities 2025-26 – CALC and WJ