Watch Your Nuts
It’s never been easier to get into debt. And it's not just those on low incomes struggling to make ends meet - increasingly working people with good incomes are turning to high cost lenders for short...
Consumer Action comment on Royal Commission into the financial services sector
Consumer Action Law Centre says the Royal Commission into the financial services sector will empower people who have been ripped off by the banks, insurers and other financial institutions. ‘This R...
Joint submission: Establishment of the Australian Financial Complaints Authority
Seven consumer groups made a joint submission to Treasury's consultation on the Establishment of the Australian Financial Complaints Authority (AFCA). Consumer advocates are very supportive of the...
Submission: Remake of the Estate Agents (Professional Conduct) Regulations 2008
Consumer Action Law Centre (Consumer Action), COTA Victoria and Housing for the Aged Action Group welcome the opportunity to make this submission in relation to the remake of the Estate Agents (Profes...
Submission: Small Amount Credit Contract and Consumer Lease Reforms
We are pleased to make a submission in regards to the Exposure Draft Bill (the Bill) and Explanatory Materials implementing the Government’s response to the Small Amount Credit Contracts Review (the R...
Penalised for poverty – consumer groups say Morrison announcement will make the poor pay more
Turnbull Government proposals to mandate ‘comprehensive credit reporting’ (CCR) will have negative consequences unless changes are made, according to Consumer Action Law Centre and Financial Rights Le...
Submission: Banking Executive Accountability Regime Bill
We welcome the opportunity to provide comments in relation to the Treasury Laws Amendment (Banking Executive Accountability and Related Measures) Bill 2017 (the Bill). We support the Banking Execut...
Consumer Action takes consumer lease provider Rent4Keeps to court
In the same week that the Federal Government has released draft legislation to reform payday loans and consumer leases, Consumer Action Law Centre (Consumer Action) has announced proceedings in the Fe...
Supplementary Submission: Open Banking Review
Consumer Action Law Centre (Consumer Action), Financial Rights Legal Centre (Financial Rights) and Financial Counselling Australia (FCA) are pleased to make this supplementary submission in response t...
Inquiry into the Social Services Legislation Amendment (Cashless Debit Card) Bill 2017: Submission
Consumer Action joins with FamilyCare Shepparton to make this submission. Shepparton is the only Victorian community that is currently subject to income management, a policy similar to the Cashless De...
Treasury Laws Amendment (Putting Consumers First—Establishment of the Australian Financial Complaints Authority) Bill 2017
Consumer advocates are very supportive of the move to a one-stop shop external dispute resolution (EDR) scheme that implements the considered recommendations of the Review of the Financial System Exte...
Submission: Open Banking Review
Consumer Action Law Centre, Financial Rights Legal Centre and Financial Counselling Australia are pleased to make this submission in response to the Open Banking Review Issues Paper. We acknowledge t...
Submission: Inquiry into Competition in the Australian Financial System
The Consumer Action Law Centre (Consumer Action), Financial Counselling Australia (FCA) and the Financial Rights Legal Centre (Financial Rights) have welcomed the Productivity Commission’s review of c...
Submission: Credit card reform exposure draft legislation
The Consumer Action Law Centre is pleased to comment on the exposure draft Treasury Laws Amendment (2017 Measures No. 8) Bill 2017: Credit card reforms (the Bill) and National Consumer Credit Protecti...
Submission: APRA powers for non-ADI lenders
The Consumer Action Law Centre (Consumer Action) and CHOICE have made a joint submission on the draft Treasury Laws Amendment (Non-ADI Lender Rules) Bill 2017 (the draft Bill). We support the proposa...
Federal Court judgment against property spruiker shows ‘rent-to-buy’ is a sham
Consumer Action Law Centre says today’s Federal Court ruling that property spruiker Rick Otton misled and deceived hopeful property entrepreneurs shows that so-called ‘rent-to-buy’ schemes are a compl...
Submission: Banking Executive Accountability Regime
Consumer Action Law Centre has supported CHOICE's submission on the proposed Banking Executive Accountability Regime. We strongly welcome the intent of these reforms. The community rightly expects tha...
Comment on ASIC proposed ban on flex-commissions
Thank you for the opportunity to make additional comments on the proposed ASIC Credit (Flexible Credit Cost Arrangements) Instrument banning flex-commissions. Consumer Action supports this proposal. I...
Junk insurance days are numbered: Consumer Advocates
Following multi-billion dollar scandals in the UK and exposure of similar problems in Australia, the sale of Consumer Credit Insurance (CCI) products in Australia is finally being tackled by industry...
EDR Review – Treasury Laws Amendment (External Dispute Resolution) Bill and Regulations 2017 exposure draft
Consumer advocates welcome the move to a one-stop shop external dispute resolution (EDR) scheme for all disputes in the financial system. Read the full submission here [PDF]...
Future of Financial Advice – Post Implementation Review submission
The Consumer Action Law Centre is pleased to provide a submission in response to the Consultation Paper prepared as part of the Post Implementation Review of the Future of Financial Advice reforms....
Submission: ASIC Financial Services Panel
The Consumer Action Law Centre is pleased to provide a submission in response to Consultation Paper 281 regarding the proposal to establish a Financial Services Panel (the Panel). Given the apparent...
Budget 2017: New bank levy shouldn’t be passed on to consumers
The Federal Budget proposes to raise $6.2m over four years through a new levy on banks. “This new levy should not be pushed onto bank customers,” said Gerard Brody, CEO of Consumer Action Law Centr...
Budget 2017: New Australian Financial Complaints Authority
The new 'one-stop shop' financial complaints authority announced in the Federal Budget will help Australians get free, fair and fast dispute resolution against financial institutions. "Australians...
Inquiry into consumer protection in the banking, insurance and financial sector
Hearing, 26 April 2017, Sydney Opening statement Susan Quinn, Senior Policy Office, Consumer Action Law Centre With Katherine Temple, Senior Policy Officer, Consumer Action Law Centre Good after...
Submission: Consumer Property Law Review—Sale of land and business: options for reform
Consumer Action Law Centre (Consumer Action) is pleased to make this submission in response to Consumer Affairs Victoria's Sale of land and business: options for reform (Options Paper), as part of the...
Gerard Brody responds to the Sedgwick Review
In response to the release of the Australian Bankers’ Association Retail Banking Remuneration Review (the Sedgwick Review), Gerard Brody, CEO of Consumer Action Law Centre said: “This report represen...
“They don’t take no for an answer” – Davinia’s story with “rent-to-buy”
You can stop other families being ripped off. The Government has committed to stopping rent-to-buy and consumer lease rip offs. They need to hear your voice - let them know they’re doing the right th...
Progress on banking code, but missed opportunities too: consumer advocates
The Australian Banker's Association (ABA) response to the Independent Review of the Code of Banking Practice (Khoury Review) is a positive start, but consumer advocates say there are some missed oppor...
Supplementary submission: Design & Distribution Obligations and Product Intervention Power – Proposals Paper
The undersigned provided a comprehensive submission to the Design and Distribution Obligations and Product Intervention Power – Proposals Paper (the Proposals Paper) on 15 March 2017. We make this sup...
120 day delay inflicting greater payday pain
Consumer groups call for the Federal Government to take immediate action to protect payday loan and lease borrowers. The Consumers Federation of Australia, CHOICE, Consumer Action Law Centre, Financi...
Consumer Action calls for Fair Finance – Reform of payday loans and rent-to-buy
Consumer Action Law Centre has hit Federal Parliament to speak with Senators and MPs about making finance fair by reforming payday loans and rent-to-buy products. Read more about the day: Tweets about...
Radio Rentals sued over irresponsible ‘Rent Try Buy’ contracts
A Victorian single mother of four children has sued Radio Rentals in the Federal Circuit Court alleging that six 'Rent Try Buy' contracts were irresponsible and unjust. The woman, a victim of famil...
Design and Distribution Obligations and Product Intervention Power – Proposals Paper
Nine consumer advocacy organisations have made a joint submission on the Design and Distribution Obligations and Product Intervention Power. This joint submission was coordinated by Consumer Action La...
Mortgage broker mayhem
CHOICE and the Consumer Action and Financial Rights Legal Centre are calling on the federal government to act on conflicted remuneration in the mortgage market following an ASIC report that found wide...
How to avoid a credit card debt disaster
Did you know that Australians owe over $50 billion (and rising) on their credit cards? Here are some tips from Consumer Action Law Centre CEO Gerard Brody on how we can stop Australians’ love of credi...
Consumer protection in the banking, insurance and financial sector
The Consumer Action Law Centre (Consumer Action) is pleased to provide a submission to the Senate Inquiry into consumer protection in the banking, insurance and financial sector. Read the full subm...
Victorian mum sues Cash Converters alleging unjust pawn agreements and payday loans
A Victorian mother of seven has taken Cash Converters to court alleging that 76 pawn agreements and 23 payday loans were unjust and unconscionable. She alleges that repaying the payday loans and pa...
Consumer groups urge banks to implement recommendations of banking code report
Consumer Groups today welcomed the release of the Independent Khoury Review of the Australian Banking Association’s Code of Banking Practice as an important step in the right direction of improving th...
Retail Remuneration Review – Issues Paper
The Consumer Action Law Centre (Consumer Action), is pleased to provide a submission in response to the Retail Remuneration Review Issues Paper (Issues Paper). As stated in our joint response to th...
Australians need a one-stop-shop ombudsman to deal with banking & finance complaints
Getting problems with your bank, insurance or finance company solved fairly and quickly is too hard and Australia needs a one-stop-shop ombudsman for financial service problems, say leading consumer a...
Victims of financial scandals need simple justice – response to Ramsay EDR Review
Following the slew of financial scandals Australians have faced in recent years, consumer advocates say that Australians need simple and accessible justice with reformed Ombudsman services. The Rev...
Payday lending reform will make people’s lives better
Consumer advocates say that the Government’s response to a recent review of payday lending and consumer leases laws is a good start and can go further to support Australians who are struggling to make...
House of Representatives’ Economics Committee, Review of the Four Major Banks – Consumer Action response
In response to the report published today by the House of Representatives’ Economics Committee, Review of the Four Major Banks, Consumer Action Law Centre CEO Gerard Brody said: “Dispute resolution...
Dispute resolution and complaint handling in the financial services sector – Letter to the Hon. Malcolm Turnbull MP
Consumer advocates have written to the Prime Minister about access to justice in the finance and banking sector. "Our organisations have supported and represented thousands of consumers in disputes w...
Eager homebuyers still falling victim to shadowy rent-to-buy deals
Eileen Webb, Curtin University and Allan Fels, University of Melbourne Those looking to get a piece of the Australian dream of buying a home are still falling victim to the shadow property market o...
The “Australian dream” devastated by housing black market: Report
Professor Allan Fels launches “Fringe Dwellings: The vendor finance and rent-to-buy housing black market” – High res for download here. Struggling Aussies are losing their life savings to...
Fringe dwellings – the vendor finance and rent-to-buy housing black market: Report
Vendor finance and rent-to-buy schemes promise the Australian dream of owning your own home—without a bank loan. However, these deals typically do not result in successful homeownership and in some...
Fringe dwellings – the vendor finance and rent-to-buy housing black market: Report
Vendor finance and rent-to-buy schemes promise the Australian dream of owning your own home—without a bank loan. However, these deals typically do not result in successful home ownership and in som...
Consumer Action takes Commonwealth Bank to Ombudsman over alleged irresponsible lending
Consumer Action has lodged a complaint against the CBA with the Financial Ombudsman Service. A 57 year old Melbourne woman living with a disability alleges alleges that the bank has not met its legal...