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Debt collection – What can I do if a debt collector calls?

Use this fact sheet if: a creditor or debt collector has contacted you demanding that you pay a consumer debt; and legal proceedings have not been issued. If your problem relates to Centrel...

Debt collection

Consumer Action regularly receives complaints from consumers that are persistently contacted by debt collectors. In our experience, most debtors that contact our services have a genuine desire to repa...

VCAT cases will put Victoria’s new debt collection laws to the test

Both cases will test the law which commenced at the start of 2011 which requires debt collectors to stop contacting a debtor once the debtor has requested in writing that it do so, unless the contact...

Media release: VCAT cases will put Victoria’s new debt collection laws to the test

In what are believed to be two of the first cases to test Victoria's new ‘prohibited debt collection practices’, the Consumer Action Law Centre is helping two clients pursue legal cases against debt c...

Submission: Review of Debt Agreements Under the Bankruptcy Act 1966

Consumer Action has provided a submission to this review of debt agreements undertaken by the Attorney-General's Department. The submission: argues for a minimum income threshold to access debt agre...

Briefing paper: Credit reporting and responsible lending

The Australian Law Reform Commission (ALRC) recently recommended that some additional types of information should be allowed on individual credit reports, but that repayment history information should...

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Debt collection – What can I do if a debt collector calls?

Debt collection

VCAT cases will put Victoria’s new debt collection laws to the test

Media release: VCAT cases will put Victoria’s new debt collection laws to the test

Submission: Review of Debt Agreements Under the Bankruptcy Act 1966

Briefing paper: Credit reporting and responsible lending

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