Credit reporting – correcting mistakes

Key message You have a right to have inaccurate information on your credit report corrected free of charge Significant changes to the information that can be contained on your credit report oc...
overdue bills

Submission: Consumer Credit Regulations

Consumer Action and the Consumer Credit Legal Centre NSW have made a joint submission to Treasury on exposure draft consumer credit regulations affecting payday lenders. In summary, we are supportive...
overdue bills

Submission: ACCC / ASIC Debt Collection Guideline

Consumer Action has provided comment on the review of the ACCC / ASIC Debt Collection Guideline for Collectors and Creditors. The revised draft Guideline is a significant improvement on the existing...

Will consolidating my debts help?

Key message Get advice about all your options before: taking out a new loan to pay all your existing loans taking out a loan to consolidate your debt For free, independent and confidenti...

Cancelling a direct debit on a statement account

Key Message: You can cancel a direct debit from your bank account (not a credit card); Get advice about the consequences of not paying a debt before you stop payments. What is a direct debi...

Debt collection – your right to stop contact

Key Message: A creditor or debt collector must not contact you about a debt if you tell them in writing not to contact you about the debt. However, the debt collector can make a genuine threat of...
overdue bills

Joint submission: Credit Reporting Privacy Code

Consumer Action has, in conjunction with five other consumer and privacy advocate organisations, made a submission to the review of the Credit Reporting Code of Conduct. An industry code should be se...

Amendments to privacy legislation

Amendments to privacy legislation regulating credit reporting passed Federal Parliament late last year.  While the reforms won't come into effect until March 2014, lenders can already begin collecting...

Water debt

[box type="note" icon="none"] Use this information sheet if You are having problems paying your water bill Your water business is demanding that you pay more than you can afford You want to kno...

Electricity and gas debt

Use this information sheet if: you are having trouble paying your electricity or gas bill; or you want information about payment arrangements and your rights. You do have rights under the E...

Home Repossession

[box type="note" icon="none"] Use this Fact Sheet if: You are being pursued for payment of a debt; and You are threatened with court action to take possession of your home or other house or land....

Debt Collection – Seeking Compensation in VCAT

Use this factsheet if you: are being hassled by a debt collector think that a debt collector or a creditor might be acting unfairly or unlawfully want to seek compensation for the distress...

Advocating for vulnerable, low income debtors

Low-income debtors often get the worst deal when it comes to dealing with debt—inaccessible or weak hardship assistance, particularly for those in long-term hardship; misleading or severe debt collect...

What if I have been sued for a debt?

Key message Act quickly to get advice if you have been sued for a debt in the Magistrate’s Court of Victoria. The Magistrates Court Process If the amount owed is $100,000 or less, a creditor...

Credit limit offers in the spotlight

We've all seen letters or messages from banks trying to entice us to increase our credit card limits. They come in a range or forms from Congratulations, you’ve been pre-approved, to Increase your cre...

Do I have to pay an old debt?

Key Messages: There are time limits for taking legal action.  This means that your debts may become too old for a creditor to successfully take legal action against you. Get advice before maki...

Debt collection

Consumer Action regularly receives complaints from consumers that are persistently contacted by debt collectors. In our experience, most debtors that contact our services have a genuine desire to repa...