Consumer Action has provided a submission in response to the Productivity Commission’s Issues Paper for its inquiry on Data Availability and Use.
The submission primarily focuses on the need to maintain community trust and confidence in commercial and government use of ‘big data’.
In our submission, measures to ensure trust and confidence in commercial use of data must go beyond privacy protections and consider consumer protection settings. This is required to protect against consumer exploitation that might be occasioned by large businesses misusing data to unethically bolster profits, ad the expense of consumers’ best interests. In relation to government use of data, we raise concerns about governments reducing privacy and confidentiality of government-funded services.Submission-to-PC-Inquiry-into-Data-Availability-Use-290716