Goods and Services - Consumer Action Law Centre

Submission: Regulatory Review of the Motor Car Traders Act (MTCA) 1986

Consumer Action has submitted comment on the Issue Paper for the regulatory review of the Motor Car Traders Act (MTCA) 1986. We generally do not agree that the regulatory burden on traders is exces...

Submission: Carbon tax repeal legislation

Consumer Action generally does not support repeal of the legislation that is not linked to imposing a price on carbon emissions, given the dire consequences for Australians from predicted impacts of c...

Press statement: Consumer groups welcome desalination plant refinancing

Consumer Action Law Centre and Consumer Utilities Advocacy Centre (CUAC) have welcomed news that Melbourne households would benefit from the early refinancing of the desalination plant project. ‘Ma...

Media release: Federal Court finds Do Not Knock Sign is ‘an unambiguous request to leave the premises’

The inventor of the Do Not Knock sticker has welcomed today’s Federal Court ruling that the sticker is legally enforceable under the Australian Consumer Law. The decision means ignoring the sticker co...

A Policy Trilemma – workshop

Consumer Action held a workshop in June 2013 to further the discussion of key energy issues for consumers identified in its report, A Policy Trilemma. The workshop convened a number of participants an...

Submission: Review of Enforcement Regime for National Energy Laws

Consumer Action has made a submission to the Standing Council on Energy and Resources in relation to its Review of National Enforcement Regimes for National Energy Laws. Consumer Action believes regul...

Submission: Draft Australian Energy Regulator stakeholder engagement framework

Consumer Action has provided comment on the Australian Energy Regulator’s (AER) Draft Stakeholder Engagement Framework. We believe the Draft provides a strong foundation for the AER to engage with it...

Joint submission: Essential Services Commission harmonisation of the Energy Retail Code and Guidelines with the National Energy Customer Framework Draft Decision

Consumer Action has contributed to a joint submission on the Essential Services Commission Harmonisation of the Energy Retail Code and Guidelines with the National Energy Customer Framework Draft Deci...

Consumers urged to get advice regarding rent to buy car agreements from Plunkett Rd in Dandenong

Consumer Action is urging consumers to seek legal advice if they have entered into a rent to buy car agreement at 10-12 Plunkett Rd in Dandenong. This agreement may be with R.V. Investments (Aust) Pty...

Move to emissions trading scheme could wipe $185 off annual power bills—but regulators must play a role

As delegates converge on Brisbane for the annual regulators conference, Consumer Action Law Centre has urged national and state energy regulators to ensure any move to an emission trading scheme resul...

Media release: Energy retailers improve their behaviour, but Simply Energy & Red Energy didn’t get the memo

335 complaints about door-to-door salespeople have now been lodged with the Australian Competition and Consumer Commission through donotknock.consumeraction.org.au And while the latest round of compla...

Submission: Regulatory impact statement on retirement village contract and disclosure options

Consumer Action has provided comments on the Regulatory Impact Statement for the Retirement Villages Amendment (Records and Notices) Regulations 2013 and the Retirement Villages Amendment (Contractual...

Submission: Proposed Changes to Regulatory Instruments Relating to Flexible Pricing of Electricity

Consumer Action has provided comment on the Essential Services Commission’s Draft Decision in relation to Proposed Changes to Regulatory Instruments Relating to Flexible Pricing of Electricity. Energy...

Can I get out of a contract to buy a car from a car trader? – your cooling-off rights

Key Messages: you can cancel a contract with a motor car trader in certain circumstances; act quickly and get advice about what your rights are. This fact sheet provides you informa...

Media release: Revised water plan welcomed by consumer advocates

Today’s announcement from the Essential Services Commission (ESC), which sets metropolitan water prices for the next five years, has been welcomed by two of Victoria’s leading consumer advocate organi...

Media release: Do Not Knock campaign has another win

Consumer Action Law Centre’s Do Not Knock campaign notched up another win today, with Origin Energy announcing it will stop using door to door selling by 30 September 2013. Origin’s announcement comes...

Submission: Joint Consumer Submission to the Water Price Review 2013 draft decision

We welcome the Essential Services Commission’s overall approach articulated in their Draft Decision on the Water Price Review 2013. In summary, this submission states as follows: 1. We are pleased th...

Media Release: $1.5 million fine for AGL as the costs of door-to-door marketing misconduct start to add up for energy retailers

The Consumer Action Law Centre, the organisation behind the successful Do Not Knock sticker and campaign, has welcomed a Federal Court decision that AGL Sales Pty Ltd and AGL South Australia Pty Ltd p...

Media release: Simple online ‘No Contact Form’ the latest tool to stop door-to-door energy sales

There is a new weapon in the fight against pesky and persistent door-to-door energy salespeople. Australians can now visit www.donotknock.org.au, fill out a simple form, and have their ‘Do Not Knock’...

A Policy Trilemma: A workshop towards creating an Affordable, Secure and Sustainable energy market

Energy: A Policy Trilemma A workshop towards creating an Affordable, Secure and Sustainable energy market 9 am – 4 pm Thursday 27th of June at Oaks on Market 60 Market Street Melbourne RSVP...

Media release: Improved concessions and hardship programs will be the key if water price rises proceed

Improved access to water concessions and affordable payment plans will be paramount if the Essential Services Commission (ESC) proceeds with its draft decision to allow metropolitan water retailers to...

Media Release: AGL is second energy retailer in as many days to agree to blanket cessation of door-to-door sales – Consumer Action calls on others to follow their lead

Householders should soon notice a meaningful decrease in visits from unwanted energy hawkers, with the announcement by a second major energy retailer, AGL, that it too will cease all door-to-door sell...

Media release: EnergyAustralia leads industry in ending door-to-door sales

EnergyAustralia’s announcement that it will end door-to-door marketing will be warmly welcomed by Australian households. Last year the Consumer Action Law Centre surveyed consumers regarding their vie...

Submission: Essential Services Commission Victoria Harmonised Energy Retail Code

The signatories to this submission represent the interests of the majority of Victorian residential and small business energy consumers – being particularly cognizant of the special needs of low incom...

Submission: Limited merits review of decision-making in the electricity and gas regulatory frameworks

Consumer Action's submission to the Consultation Regulatory Impact Statement on the framework for limited merits review of decision-making in electricity and gas regulation argues that Option 3, Amend...

Submission: Water Price Review 2013-2018

Consumer Action and the Consumer Utility Advocacy Centre Ltd have made a joint submission to the Metropolitan and Regional Businesses Water Plans for 2013-2018. Our comments in this submission apply...

Media release: Review of energy retailers’ customer service is damning

The Essential Services Commission’s (ESC) annual review of Energy retailers’ customer service performance is damning of the industry’s ability to assist struggling households. The Consumer Action Law...

Submission: Electricity network regulatory frameworks—Productivity Commission draft report

Consumer Action has responded to the Productivity Commission's Draft Report on Electricity Network Regulatory Frameworks. We have found the Commission‘s review of the Electricity Network Regulatory F...

Media release: Consumer Group hits out at Energy Retail Code

The Energy Retail Code, which allows energy retailers to increase the price of electricity multiple times during the term of a contract, has come under fire from the Consumer Action Law Centre. In a l...

Media release: New consumer report makes practical recommendations on energy market reform

A new report from the Consumer Action Law Centre, A Policy Trilemma: creating an affordable, secure and sustainable energy market, authored by former UK EnergyWatch CEO and former Commonwealth Ombudsm...

Policy report: A Policy Trilemma: creating an affordable, secure and sustainable energy market

Media release: Energy White Paper a significant improvement on draft

Consumer Action Law Centre has welcomed the Federal Government's Energy White Paper, which it believes is a significant improvement from the draft. The Centre said that it was pleasing that the White...

Media release: Warning to consumers who are desperate to buy or sell a home

Consumer Action Law Centre is warning consumers about schemes which link up people who are desperate to sell their homes with people who are looking to buy but are unable to get a loan. 'These types...

Submission: Review of Limited Merits Review for Energy Pricing Determinations

Consumer Action has provided a submission to the Standing Council on Energy & Resources on the Final Report of the Expert Panel set up to examine the Limited Merits Review Regime for energy determ...

Media release: Energy debate must address the real drivers of the unnecessary electricity price increases

The Consumer Action Law Centre has welcomed comments made by Australian Competition and Consumer Commission (ACCC) Chairman Rod Sims warning that the energy reform debate must address the real drivers...

Supplementary Submission: Senate Select Inquiry on Electricity Pricing

Consumer Action has written to the Senate Select Committee on Electricity Prices in response to the written questions it provided on 5 October 2012. The committee has asked the following questions:...

Submission: The definition of ‘terms contract’ under the Sale of Land Act 1962

Consumer Action has provided comment on Consumer Affairs Victoria's discussion paper on the definition of 'terms contract' under the Sale of Land Act 1962. We have argued that: the 2008 amendment t...

Submission: Australian Energy Market Commission’s Power of Choice Review, Draft Report

In this submission, Consumer Action argues that the Australian Energy Market Commission (AEMC) has not adequately considered many of the practical implications of proceeding with its recommendations,...

On the Wire: edition 33

Consumer action has published the October edition of On the Wire, a quarterly publication featuring updates on national energy market reforms and regulatory processes. Edition 33 can be found here....

Submission: Economic Regulation of Network Service Providers—Draft Determination

Consumer Action welcomes the opportunity to provide comments on the Draft Determination of the Australian Energy Market Commission in relation to the Economic Regulation of Network Service Providers R...

Motor Finance Wizard – general information

Use this fact sheet if you: have a contract with Motor Finance Wizard and want more information. More information can be found in our related factsheets: Action Sheet: Motor Finance Wiza...

Motor Finance Wizard: how to make a free complaint to the Credit and Investments Ombudsman

Use this fact sheet if you: want to make a free complaint about Motor Finance Wizard to the Australian Financial Complaints Authority (AFCA) This factsheet should be read along with our relate...

Motor Finance Wizard – Walker v DTGV1 Pty Ltd

Key Message: DTGV1 Pty Ltd, trading as V1 Leasing, is one of a number of companies which trade under the name of ‘Motor Finance Wizard’; in Walker v DTGV1 Pty Ltd, Motor Finance Wizard w...

Water debt

[box type="note" icon="none"] Use this information sheet if You are having problems paying your water bill Your water business is demanding that you pay more than you can afford You want to kno...

Electricity and gas debt

Use this information sheet if: you are having trouble paying your electricity or gas bill; or you want information about payment arrangements and your rights. You do have rights under the E...

Joint submission: Regulation of water retailers’ Debt Management Powers Consultation Paper

The Consumer Action Law Centre, Consumer Utilities Advocacy Centre, Victorian Council of Social Services, Community Information and Support Victoria, Uniting Care Kildonan, National Seniors Australia,...

Media release: Committee’s rejection of a Do Not Knock register can’t be the end of the debate

The Consumer Action Law Centre, the organisation behind the national ‘Do Not Knock campaign’, says a Federal Parliamentary committee's rejection of a private members bill designed to establish a do no...

Submission: review of limited merits review discussion paper three

This submission responds to the Third Consultation Paper of the Expert Panel reviewing the Limited Merits Review regime for energy regulatory decisions. Read our submission: submission to Limited mer...

Media release: Bulk complaint made against Motor Finance Wizard to the Credit Ombudsman Service

The Consumer Action Law Centre has assisted consumers to lodge a bulk complaint against DTGV1 Pty Ltd (which trades as Motor Finance Wizard in Victoria). Gerard Brody, Director of Policy and Campaign...

Submission: Parliamentary inquiry into Do Not Knock Register Bill

Consumer Action's submission to this inquiry argues that door-to-door sales causes widespread consumer detriment, hinders market competition, and that greater consumer protections are desperately need...

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