New proposal to fix energy prices for length of contract Energy retailers would be banned from increasing a customer’s tariff mid contract under a proposal to be considered by the Australian Energy M...
Consumer Action’s 2011 submissions to the Code authorisation process recommended the ACCC refuse to authorise the applications, on the grounds that the proposal did not actually improve existing consu...
Consumer Action supports the AER's approach in attempting to identify a suitable outcome for consumers in an evolving and increasingly complex energy market. We have provided some comments to encourag...
A coalition of advocates has taken the opportunity to comment on SCER's National Smart Meter Consumer Protection and Safety Review Consultation Paper (Consultation Paper) and the National Energy Retai...
Consumer Action has submitted comment on the Issue Paper for the regulatory review of the Motor Car Traders Act (MTCA) 1986. We generally do not agree that the regulatory burden on traders is exces...
Consumer Action generally does not support repeal of the legislation that is not linked to imposing a price on carbon emissions, given the dire consequences for Australians from predicted impacts of c...
Consumer Action Law Centre and Consumer Utilities Advocacy Centre (CUAC) have welcomed news that Melbourne households would benefit from the early refinancing of the desalination plant project. ‘Ma...
The inventor of the Do Not Knock sticker has welcomed today’s Federal Court ruling that the sticker is legally enforceable under the Australian Consumer Law. The decision means ignoring the sticker co...
Consumer Action held a workshop in June 2013 to further the discussion of key energy issues for consumers identified in its report, A Policy Trilemma. The workshop convened a number of participants an...
Consumer Action has made a submission to the Standing Council on Energy and Resources in relation to its Review of National Enforcement Regimes for National Energy Laws. Consumer Action believes regul...
Consumer Action has provided comment on the Australian Energy Regulator’s (AER) Draft Stakeholder Engagement Framework. We believe the Draft provides a strong foundation for the AER to engage with it...
Consumer Action has contributed to a joint submission on the Essential Services Commission Harmonisation of the Energy Retail Code and Guidelines with the National Energy Customer Framework Draft Deci...
Consumer Action is urging consumers to seek legal advice if they have entered into a rent to buy car agreement at 10-12 Plunkett Rd in Dandenong. This agreement may be with R.V. Investments (Aust) Pty...
As delegates converge on Brisbane for the annual regulators conference, Consumer Action Law Centre has urged national and state energy regulators to ensure any move to an emission trading scheme resul...
335 complaints about door-to-door salespeople have now been lodged with the Australian Competition and Consumer Commission through donotknock.consumeraction.org.au And while the latest round of compla...
Consumer Action has provided comments on the Regulatory Impact Statement for the Retirement Villages Amendment (Records and Notices) Regulations 2013 and the Retirement Villages Amendment (Contractual...
Consumer Action has provided comment on the Essential Services Commission’s Draft Decision in relation to Proposed Changes to Regulatory Instruments Relating to Flexible Pricing of Electricity. Energy...
Key Messages: you can cancel a contract with a motor car trader in certain circumstances; act quickly and get advice about what your rights are. This fact sheet provides you informa...
Today’s announcement from the Essential Services Commission (ESC), which sets metropolitan water prices for the next five years, has been welcomed by two of Victoria’s leading consumer advocate organi...
Consumer Action Law Centre’s Do Not Knock campaign notched up another win today, with Origin Energy announcing it will stop using door to door selling by 30 September 2013. Origin’s announcement comes...
We welcome the Essential Services Commission’s overall approach articulated in their Draft Decision on the Water Price Review 2013. In summary, this submission states as follows: 1. We are pleased th...
The Consumer Action Law Centre, the organisation behind the successful Do Not Knock sticker and campaign, has welcomed a Federal Court decision that AGL Sales Pty Ltd and AGL South Australia Pty Ltd p...
There is a new weapon in the fight against pesky and persistent door-to-door energy salespeople. Australians can now visit www.donotknock.org.au, fill out a simple form, and have their ‘Do Not Knock’...
Energy: A Policy Trilemma A workshop towards creating an Affordable, Secure and Sustainable energy market 9 am – 4 pm Thursday 27th of June at Oaks on Market 60 Market Street Melbourne RSVP...
Improved access to water concessions and affordable payment plans will be paramount if the Essential Services Commission (ESC) proceeds with its draft decision to allow metropolitan water retailers to...
Householders should soon notice a meaningful decrease in visits from unwanted energy hawkers, with the announcement by a second major energy retailer, AGL, that it too will cease all door-to-door sell...
EnergyAustralia’s announcement that it will end door-to-door marketing will be warmly welcomed by Australian households. Last year the Consumer Action Law Centre surveyed consumers regarding their vie...
The signatories to this submission represent the interests of the majority of Victorian residential and small business energy consumers – being particularly cognizant of the special needs of low incom...
Consumer Action's submission to the Consultation Regulatory Impact Statement on the framework for limited merits review of decision-making in electricity and gas regulation argues that Option 3, Amend...
Consumer Action and the Consumer Utility Advocacy Centre Ltd have made a joint submission to the Metropolitan and Regional Businesses Water Plans for 2013-2018. Our comments in this submission apply...
The Essential Services Commission’s (ESC) annual review of Energy retailers’ customer service performance is damning of the industry’s ability to assist struggling households. The Consumer Action Law...
Consumer Action has responded to the Productivity Commission's Draft Report on Electricity Network Regulatory Frameworks. We have found the Commission‘s review of the Electricity Network Regulatory F...
The Energy Retail Code, which allows energy retailers to increase the price of electricity multiple times during the term of a contract, has come under fire from the Consumer Action Law Centre. In a l...
A new report from the Consumer Action Law Centre, A Policy Trilemma: creating an affordable, secure and sustainable energy market, authored by former UK EnergyWatch CEO and former Commonwealth Ombudsm...
A new report from the Consumer Action Law Centre, A Policy Trilemma: creating an affordable, secure and sustainable energy market, authored by former UK EnergyWatch CEO and former Commonwealth Ombudsm...
Consumer Action Law Centre has welcomed the Federal Government's Energy White Paper, which it believes is a significant improvement from the draft. The Centre said that it was pleasing that the White...
Consumer Action Law Centre is warning consumers about schemes which link up people who are desperate to sell their homes with people who are looking to buy but are unable to get a loan. 'These types...
Consumer Action has provided a submission to the Standing Council on Energy & Resources on the Final Report of the Expert Panel set up to examine the Limited Merits Review Regime for energy determ...
The Consumer Action Law Centre has welcomed comments made by Australian Competition and Consumer Commission (ACCC) Chairman Rod Sims warning that the energy reform debate must address the real drivers...
Consumer Action has written to the Senate Select Committee on Electricity Prices in response to the written questions it provided on 5 October 2012. The committee has asked the following questions:...
Consumer Action has provided comment on Consumer Affairs Victoria's discussion paper on the definition of 'terms contract' under the Sale of Land Act 1962. We have argued that: the 2008 amendment t...
In this submission, Consumer Action argues that the Australian Energy Market Commission (AEMC) has not adequately considered many of the practical implications of proceeding with its recommendations,...
Consumer action has published the October edition of On the Wire, a quarterly publication featuring updates on national energy market reforms and regulatory processes. Edition 33 can be found here....
Consumer Action welcomes the opportunity to provide comments on the Draft Determination of the Australian Energy Market Commission in relation to the Economic Regulation of Network Service Providers R...
Use this fact sheet if you: have a contract with Motor Finance Wizard and want more information. More information can be found in our related factsheets: Action Sheet: Motor Finance Wiza...
Use this fact sheet if you: want to make a free complaint about Motor Finance Wizard to the Australian Financial Complaints Authority (AFCA) This factsheet should be read along with our relate...
Key Message: DTGV1 Pty Ltd, trading as V1 Leasing, is one of a number of companies which trade under the name of ‘Motor Finance Wizard’; in Walker v DTGV1 Pty Ltd, Motor Finance Wizard w...
[box type="note" icon="none"] Use this information sheet if You are having problems paying your water bill Your water business is demanding that you pay more than you can afford You want to kno...
Use this information sheet if: you are having trouble paying your electricity or gas bill; or you want information about payment arrangements and your rights. You do have rights under the E...