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A Policy Trilemma: A workshop towards creating an Affordable, Secure and Sustainable energy market

Energy: A Policy Trilemma A workshop towards creating an Affordable, Secure and Sustainable energy market 9 am – 4 pm Thursday 27th of June at Oaks on Market 60 Market Street Melbourne RSVP...

Media release: Improved concessions and hardship programs will be the key if water price rises proceed

Improved access to water concessions and affordable payment plans will be paramount if the Essential Services Commission (ESC) proceeds with its draft decision to allow metropolitan water retailers to...

Media Release: AGL is second energy retailer in as many days to agree to blanket cessation of door-to-door sales – Consumer Action calls on others to follow their lead

Householders should soon notice a meaningful decrease in visits from unwanted energy hawkers, with the announcement by a second major energy retailer, AGL, that it too will cease all door-to-door sell...

Media release: EnergyAustralia leads industry in ending door-to-door sales

EnergyAustralia’s announcement that it will end door-to-door marketing will be warmly welcomed by Australian households. Last year the Consumer Action Law Centre surveyed consumers regarding their vie...

Submission: Essential Services Commission Victoria Harmonised Energy Retail Code

The signatories to this submission represent the interests of the majority of Victorian residential and small business energy consumers – being particularly cognizant of the special needs of low incom...

Submission: Limited merits review of decision-making in the electricity and gas regulatory frameworks

Consumer Action's submission to the Consultation Regulatory Impact Statement on the framework for limited merits review of decision-making in electricity and gas regulation argues that Option 3, Amend...

Submission: Water Price Review 2013-2018

Consumer Action and the Consumer Utility Advocacy Centre Ltd have made a joint submission to the Metropolitan and Regional Businesses Water Plans for 2013-2018. Our comments in this submission apply...

Media release: Review of energy retailers’ customer service is damning

The Essential Services Commission’s (ESC) annual review of Energy retailers’ customer service performance is damning of the industry’s ability to assist struggling households. The Consumer Action Law...

Submission: Electricity network regulatory frameworks—Productivity Commission draft report

Consumer Action has responded to the Productivity Commission's Draft Report on Electricity Network Regulatory Frameworks. We have found the Commission‘s review of the Electricity Network Regulatory F...

Media release: Consumer Group hits out at Energy Retail Code

The Energy Retail Code, which allows energy retailers to increase the price of electricity multiple times during the term of a contract, has come under fire from the Consumer Action Law Centre. In a l...

Media release: New consumer report makes practical recommendations on energy market reform

A new report from the Consumer Action Law Centre, A Policy Trilemma: creating an affordable, secure and sustainable energy market, authored by former UK EnergyWatch CEO and former Commonwealth Ombudsm...

Policy report: A Policy Trilemma: creating an affordable, secure and sustainable energy market

A new report from the Consumer Action Law Centre, A Policy Trilemma: creating an affordable, secure and sustainable energy market, authored by former UK EnergyWatch CEO and former Commonwealth Ombudsm...

Media release: Energy White Paper a significant improvement on draft

Consumer Action Law Centre has welcomed the Federal Government's Energy White Paper, which it believes is a significant improvement from the draft. The Centre said that it was pleasing that the White...

Media release: Warning to consumers who are desperate to buy or sell a home

Consumer Action Law Centre is warning consumers about schemes which link up people who are desperate to sell their homes with people who are looking to buy but are unable to get a loan. 'These types...

Submission: Review of Limited Merits Review for Energy Pricing Determinations

Consumer Action has provided a submission to the Standing Council on Energy & Resources on the Final Report of the Expert Panel set up to examine the Limited Merits Review Regime for energy determ...

Media release: Energy debate must address the real drivers of the unnecessary electricity price increases

The Consumer Action Law Centre has welcomed comments made by Australian Competition and Consumer Commission (ACCC) Chairman Rod Sims warning that the energy reform debate must address the real drivers...

Supplementary Submission: Senate Select Inquiry on Electricity Pricing

Consumer Action has written to the Senate Select Committee on Electricity Prices in response to the written questions it provided on 5 October 2012. The committee has asked the following questions:...

Submission: The definition of ‘terms contract’ under the Sale of Land Act 1962

Consumer Action has provided comment on Consumer Affairs Victoria's discussion paper on the definition of 'terms contract' under the Sale of Land Act 1962. We have argued that: the 2008 amendment t...

Submission: Australian Energy Market Commission’s Power of Choice Review, Draft Report

In this submission, Consumer Action argues that the Australian Energy Market Commission (AEMC) has not adequately considered many of the practical implications of proceeding with its recommendations,...

On the Wire: edition 33

Consumer action has published the October edition of On the Wire, a quarterly publication featuring updates on national energy market reforms and regulatory processes. Edition 33 can be found here....

Submission: Economic Regulation of Network Service Providers—Draft Determination

Consumer Action welcomes the opportunity to provide comments on the Draft Determination of the Australian Energy Market Commission in relation to the Economic Regulation of Network Service Providers R...

Motor Finance Wizard – general information

Use this fact sheet if you: have a contract with Motor Finance Wizard and want more information. More information can be found in our related factsheets: Action Sheet: Motor Finance Wiza...

Motor Finance Wizard: how to make a free complaint to the Credit and Investments Ombudsman

Use this fact sheet if you: want to make a free complaint about Motor Finance Wizard to the Australian Financial Complaints Authority (AFCA) This factsheet should be read along with our relate...

Motor Finance Wizard – Walker v DTGV1 Pty Ltd

Key Message: DTGV1 Pty Ltd, trading as V1 Leasing, is one of a number of companies which trade under the name of ‘Motor Finance Wizard’; in Walker v DTGV1 Pty Ltd, Motor Finance Wizard w...

Water debt

[box type="note" icon="none"] Use this information sheet if You are having problems paying your water bill Your water business is demanding that you pay more than you can afford You want to kno...

Electricity and gas debt

Use this information sheet if: you are having trouble paying your electricity or gas bill; or you want information about payment arrangements and your rights. You do have rights under the E...

Joint submission: Regulation of water retailers’ Debt Management Powers Consultation Paper

The Consumer Action Law Centre, Consumer Utilities Advocacy Centre, Victorian Council of Social Services, Community Information and Support Victoria, Uniting Care Kildonan, National Seniors Australia,...

Media release: Committee’s rejection of a Do Not Knock register can’t be the end of the debate

The Consumer Action Law Centre, the organisation behind the national ‘Do Not Knock campaign’, says a Federal Parliamentary committee's rejection of a private members bill designed to establish a do no...

Submission: review of limited merits review discussion paper three

This submission responds to the Third Consultation Paper of the Expert Panel reviewing the Limited Merits Review regime for energy regulatory decisions. Read our submission: submission to Limited mer...

Media release: Bulk complaint made against Motor Finance Wizard to the Credit Ombudsman Service

The Consumer Action Law Centre has assisted consumers to lodge a bulk complaint against DTGV1 Pty Ltd (which trades as Motor Finance Wizard in Victoria). Gerard Brody, Director of Policy and Campaign...

Submission: Parliamentary inquiry into Do Not Knock Register Bill

Consumer Action's submission to this inquiry argues that door-to-door sales causes widespread consumer detriment, hinders market competition, and that greater consumer protections are desperately need...

Consumer Affairs Victoria issues warning about maths tutoring software

Consumer Affairs Victoria says parents of school children should be wary about aggressive selling methods of maths tutorial software. Some of these programs cost nearly $8000 and are marketed by sale...

Policy report: The pursuit of the impossible, consumer experience with external collection of retail energy debts

A new report from the Consumer Action Law Centre gives an insight into the experiences of a number of Victorian energy consumers who had their energy debts passed onto external debt collectors. The pu...

July 2012

Home help has strings attached The Age, 25 July 2012, John Kavanagh Unpaid power bills going up The Age, 17 July 2012, Rachel Wells Avoid the stress zone on your home loan Sydney Morning Hera...

Media release: New report offers a snapshot of debt collection practices in the Victorian energy sector

A new report from the Consumer Action Law Centre gives an insight into the experiences of a number of Victorian energy consumers who had their energy debts passed onto external debt collectors. The pu...

Media release: Australians fed up with door-to-door sales urged to sign new petition

The Consumer Action Law Centre, tired of hearing stories of salespeople taking advantage of the vulnerable Australians, has launched a petition calling on Australia’s energy retailers to voluntarily e...

Private Colleges

Common themes emerging in consumer complaints about some private colleges and training institutions has prompted the Consumer Action to publish a guide about common problems, how to avoid them and wh...

Motor Finance Wizard

Consumer Action campaigns against unfair practices by car traders. We've received numerous consumer complaints about the practices of Motor Finance Wizard, including: Sales targeting towards low-inc...

June 2012

Thrifty moves for plastic users The Age, 27 June2012, Clancy Yeates Warning as banks try hard-sell approach to credit card customers Herald Sun, 19 June 2012, Karina Barrymore Millions of Aust...

Working for a fairer energy market

Energy market reform Our work brings the consumer voice to the national energy market. Our advocacy draws on real consumer concerns —expressed through our casework services (legal and financial counse...

Media release: More door-to-door complaints sent to ACCC, but further protections needed

Another 26 complaints about door-to-door salespeople have been lodged with the Australian Competition and Consumer Commission (ACCC) as part of the Consumer Action Law Centre’s Do Not Knock Campaign....

Submission: Review of the Limited Merits Review Consultation Paper Two

Consumer Action’s response to the Review of Limited Merits Review Regime's Consultation Paper 2, Additional Statement of Issues and Questions. To read our submission please click here: Submission to...

Media release: Linked credit case could cast doubt on more NAB student loans

The Consumer Action Law Centre has lodged a complaint with the Financial Ombudsman Service (FOS) against the National Australia Bank (NAB) and is seeking to have its client’s NAB student loan terminat...

Submission: Australian Energy Market Commission, Market Review, Power of Choice (Stage 3 DSP Review)

This review is about 'enabling consumers to make informed choices about the way they use electricity can help achieve efficient investment'. Consumer Action agrees that there are opportunities to impr...

Media release: Consumer action calls on Energy Market Commission to ease energy bills by proceeding with rule-change

In a submission lodged today, the Consumer Action Law Centre called for the Australian Energy Market Commission to proceed with an energy rule change that would put downward pressure on household ener...

Submission: review of limited merits review consultation paper one

This submission responds to the Initial Discussion Paper of the Expert Panel reviewing the Limited Merits Review regime for energy regulatory decisions. Read our submission click: Initial submission...

Media release: Retirement village contracts confusing for consumers, says consumer group

The Consumer Action Law Centre says a case in which it is assisting an elderly retirement village resident with her dispute before the Victorian Civil and Administrative Tribunal (VCAT) demonstrates t...

Energy retailers urged to end door-to-door sales

Consumer Action has challenged Australia's energy retailers to put an end to door-to-door energy sales. The Centre issued the challenge on the back of new research showing 77 per cent of Australians h...

Media release: Consumer and welfare groups make eleventh hour bid to protect vulnerable Victorians

A group comprising consumer advocates and welfare agencies has made an eleventh hour plea to members of the Victorian Upper House, urging them to amend a bill which would allow metropolitan water busi...

Federal Government’s Energy White Paper consultation

Consumer Action made a substantial submission to the Federal Government’s Energy White Paper consultation. The Draft White Paper is largely directed to industry development and investment, but is sile...

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