New Report: Regulator Watch
Consumer Action believes that a regulatory scheme with well-designed rules will be ineffective in addressing industry or market-wide problems if it can only be enforced by individual consumers taking...
New Report: Solving Problems – A Strategic Approach
This report is a joint project of the Consumer Action Law Centre (Consumer Action) and the Footscray Community Legal Centre (FCLC), who have asked Dr Liz Curran of the Australian National University t...
Policy report: A Policy Trilemma: creating an affordable, secure and sustainable energy market
A new report from the Consumer Action Law Centre, A Policy Trilemma: creating an affordable, secure and sustainable energy market, authored by former UK EnergyWatch CEO and former Commonwealth Ombudsm...
Policy report: The pursuit of the impossible, consumer experience with external collection of retail energy debts
A new report from the Consumer Action Law Centre gives an insight into the experiences of a number of Victorian energy consumers who had their energy debts passed onto external debt collectors. The pu...
Policy report: Profiling for profit – a report on target marketing and profiling practices in the credit industry
The marketing of products and services to consumers who are likely to be interested in the offer, or to be profitable for the business, is not new. However, with the development of more sophisticated...
Policy report: Coercion and harassment at the door Consumer experiences with energy direct marketers
Since the introduction of full retail contestability in the Victorian energy market, Consumer Action Law Centre (Consumer Action) and the Financial & Consumer Rights Council (FCRC) have received n...
Report: Access to Energy and Water in Victoria – A research report
This Report examines the impact on Victorian households of disconnection or restriction from electricity, gas or water services. The Report comprises the findings of a project undertaken by CLCV an...