Submission - Consumer Action Law Centre

Submission: Data Governance Australia Draft Code of Practice

The collection, use and management of data by companies is of significant and growing interest for consumer advocates. We welcome industry efforts to better protect and promote the rights of people wh...

Submission: Internal Dispute Resolution in Retirement Villages

We welcome Consumer Affairs Victoria’s interest in improving internal dispute resolution processes in retirement villages, and believe that the reforms suggested will likely result in some improvement...

Submission: Black Economy Taskforce Interim Report

Contributors to this submission have supported and represented thousands of consumers over many years. We support the overall intention of the Taskforce, which is to develop an ‘innovative, forward-lo...

EDR Review Supplementary Issues Paper – Last resort compensation for victims of financial misconduct

A series of financial scandals have left many Australians out of pocket and in some cases, resulted in the loss of the family home or a secure retirement. Scandals have not just occurred in relation t...

Submission to ACCC inquiry into retail electricity supply and pricing Issues Paper

Electricity has traditionally been a regulated essential service that occupied a stable portion of Australian consumers' living expenses. Until relatively recently, they have not had to exert time or...

EDR Review – Treasury Laws Amendment (External Dispute Resolution) Bill and Regulations 2017 exposure draft

Consumer advocates welcome the move to a one-stop shop external dispute resolution (EDR) scheme for all disputes in the financial system. Read the full submission here [PDF]...

Submission: AEMC Governance Amendment Bill 2017

Consumer Action was one of a number consumer advocacy groups that made a joint submission to the Review of Governance Arrangements for Australian Energy Markets recommending the Energy Council underta...

Submission: ESC’s Payment Difficulty Framework Draft Decision

Consumer Action and the Financial and Consumer Rights Council welcome the opportunity to comment on the Essential Services ESC Victoria’s (ESC) new draft decision for its Payment Difficulties Framewor...

Victoria Legal Aid, Means Test Review, Options Paper – submission

Consumer Action has made a submission to the Victoria Legal Aid (VLA) Means Test Review. The submission strongly supports the introduction of a public interest exemption to the VLA means test. To be...

Future of Financial Advice – Post Implementation Review submission

The Consumer Action Law Centre is pleased to provide a submission in response to the Consultation Paper prepared as part of the Post Implementation Review of the Future of Financial Advice reforms....

Submission on AEMC’s rule change process guidance

Our analysis of the problems faced as a consumer group seeking to change the NERR, and our recommendations to make the process more transparent and less onerous for proponents, are extensively detaile...

Submission: ASIC Financial Services Panel

The Consumer Action Law Centre is pleased to provide a submission in response to Consultation Paper 281 regarding the proposal to establish a Financial Services Panel (the Panel). Given the apparent...

AEMC review of regulatory arrangements for embedded networks

SACOSS and the signatories consider that the existing framework has provided a high degree of flexibility and competition in products and services for embedded networks which has led to some valuable...

Submission: Estate agents and conveyancers options for reform

Consumer Action Law Centre welcomes the opportunity to provide comment on the Consumer Property Law Review’s Options Paper on estate agents and conveyancers. Read the full submission here [PDF]....

Submission: Emergency Services Levy Insurance Monitor public inquiry into prohibited conduct in the insurance industry

We were asked to provide feedback on questions 4, 5, 7 and 11 in the ESLIM’s Public Inquiry Issues Paper. We have also responded to question 9 on competition drivers, and briefly commented on our insu...

Submission: General Insurance Code of Practice 2017 Review

The Code is an important piece of self-regulation, setting out the best practice expected of the industry. Recent inquiries and reviews have ventilated a number of persistent, systemic problems for ge...

Retirement Villages (Contractual Arrangements) Regulations 2017 – Regulatory Impact Statement submission

The Consumer Action Law Centre (Consumer Action), Council on the Ageing Victoria (COTA), Housing for the Aged Action Group (HAAG), and Residents of Retirement Villages Victoria (RRVV) write in relatio...

Submission to the inquiry into modernising Australia’s electricity grid

The Consumer Action Law Centre (Consumer Action) welcomes the opportunity to comment on the Standing Committee on the Environment and Energy’s inquiry into modernising Australia’s electricity grid. A...

Submission: Consumer Property Law Review—Sale of land and business: options for reform

Consumer Action Law Centre (Consumer Action) is pleased to make this submission in response to Consumer Affairs Victoria's Sale of land and business: options for reform (Options Paper), as part of the...

Design, scope, cost-benefit analysis, contracts awarded and implementation associated with the Better Management of the Social Welfare System initiative

The Consumer Action Law Centre (Consumer Action) is pleased to provide a submission to the Inquiry on the Design, scope, cost-benefit analysis, contracts awarded and implementation associated with the...

Comment on ASIC CP 279: Flex commission arrangements in the car finance industry

Consumer Action supports ASIC’s proposal to prohibit flex-commissions in the sale of car loans through a legislative instrument. There are clearly significant variations in the interest rates charged...

Supplementary submission: Design & Distribution Obligations and Product Intervention Power – Proposals Paper

The undersigned provided a comprehensive submission to the Design and Distribution Obligations and Product Intervention Power – Proposals Paper (the Proposals Paper) on 15 March 2017. We make this sup...

Review of the Warehousemen’s Liens Act 1958 – Position Paper

The Consumer Action Law Centre (Consumer Action) welcomes the opportunity to respond to the Storage Industry Position Paper. In our view, the proposed changes to the Warehousemen’s Liens Act 1958 (...

Independent Review into the Future Security of the National Electricity Market (Finkel review)

A reliable, secure and affordable energy supply is essential to health, wellbeing, economic participation and social inclusion, so there is a high risk to consumers when things go wrong and supply of...

Design and Distribution Obligations and Product Intervention Power – Proposals Paper

Nine consumer advocacy organisations have made a joint submission on the Design and Distribution Obligations and Product Intervention Power. This joint submission was coordinated by Consumer Action La...

Consumer protection in the banking, insurance and financial sector

The Consumer Action Law Centre (Consumer Action) is pleased to provide a submission to the Senate Inquiry into consumer protection in the banking, insurance and financial sector. Read the full subm...

Submission to the review of electricity and gas retail markets in Victoria

The Consumer Action Law Centre (Consumer Action) welcomes the opportunity to comment on the review of electricity and gas retail markets in Victoria discussion paper following the consultation forum t...

Senate Standing Committee on Economics inquiry into Australia’s general insurance industry

This submission examines home and car insurance from the consumer’s perspective. It focuses on transparency in Australia’s home and car insurance industries, the benefits of establishing an independen...

Electricity Network Transformation Roadmap: Key Concepts Report

Consumer Action Law Centre (Consumer Action) welcomes the opportunity to respond to the Electricity network transformation roadmap: key concepts report. We support the focus of the roadmap of incentiv...

Retail Remuneration Review – Issues Paper

The Consumer Action Law Centre (Consumer Action), is pleased to provide a submission in response to the Retail Remuneration Review Issues Paper (Issues Paper). As stated in our joint response to th...

EDR Review – Interim Report

Thank you for the opportunity to comment on the Review of the Financial System Dispute Resolution Framework – Interim Report (Interim Report). This joint submission was coordinated by Consumer Action...

Submission in response to Consultation Paper 272 – Remaking ASIC class orders on time-sharing schemes

Consumer Action Law Centre (Consumer Action) and Financial Rights Legal Centre (Financial Rights) are pleased to make this submission to the Australian Securities and Investments Commission’s (ASIC) p...

Productivity Commission Draft Report – Consumer Law Enforcement and Administration

The Consumer Action Law Centre (Consumer Action) is pleased to provide comment in response to the Productivity Commission Draft Report – Consumer Law Enforcement and Administration (Draft Report)....

Submission to The Treasury on priorities for 2017-18 Federal Budget

Consumer Action has provided input into The Treasury’s budget development for financial year 2017-18. We have identified four budget measures that would, if implemented, enhance justice for all Aus...

Proposed Industry Funding Model for the Australian Securities and Investments Commission – Proposals Paper.

Consumer Action Law Centre (Consumer Action) and CHOICE welcome the opportunity to comment on the Proposed Industry Funding Model for the Australian Securities and Investments Commission (ASIC). Re...

Submission: ANZ Banking Group Ltd—Exclusive Dealing Notification N99426

Thank you for the invitation to comment on the ANZ Banking Group Ltd—Exclusive Dealing Notification N99426 (the Notification), under which ANZ is only financing Esanda and ANZbranded comprehensive car...

Public Inquiry: Data Availability and Use – Draft Report

The Consumer Action Law Centre (Consumer Action) welcomes the opportunity to comment on the Data Availability and Use – Draft Report October 2016 (Draft Report). Read the full submission here [PDF]...

Submission to Consumer Property Law Review: Options for reform of the Owners Corporations Act 2006

The Consumer Action Law Centre (Consumer Action) is pleased to make this submission to Consumer Affairs Victoria's (CAV) comprehensive review of Victoria's consumer property laws, specifically on Opti...

Australian Consumer Law Review: Interim Report

The Consumer Action Law Centre (Consumer Action) welcomes the opportunity to respond to the Australian Consumer Law Review—Interim Report (Interim Report). While we are engaged with the process, we...

Supplementary Submission: Applications for authorisation—A191556-A91557 Aioi Nissay Dowa Insurance Company Australia Pty Ltd & Ors

We refer to our original submission on the application by insurers for Australian Competition and Consumer Authority (ACCC) authorisation to cap commissions on add-on insurance sold through motor vehi...

Submission: Life insurance industry inquiry

This submission will focus on issues seen in Consumer Action’s casework and policy work, including life insurance contract terms which could be ‘unfair’, an assessment industry self regulation and p...

Transition to Metering Competition in Victoria

The Alternative Technology Association (ATA), Consumer Action Law Centre (Consumer Action), and Consumer Utilities Advocacy Centre (CUAC) welcome the opportunity to respond to the Energy Policy and Pr...

Submission on the proposed safety net for energy consumers facing payment difficulty

The Consumer Action Law Centre (Consumer Action) and Financial and Consumer Rights Council (FCRC) welcome the opportunity to comment on the Commission’s proposed safety net for energy consumers facing...

Financial Services Council – Draft Minimum Standard Medical Definitions

Thank you for the opportunity for the Financial Rights Legal Centre and the Consumer Action Law Centre to comment on the Financial Services Council’s Draft Minimum Standard Medical Definitions. Rea...

Codes of Conduct for Registered Building Practitioners

Consumer Action welcomes the opportunity to comment on the Victorian Building Authority’s (VBA) Draft Codes of Conduct Protocol (the Draft Protocol). The Draft Protocol has been designed to assist bui...

Parliamentary Inquiry into the Retirement Housing Sector

The Consumer Action Law Centre (Consumer Action) is pleased to contribute to the Parliamentary Inquiry into Retirement Housing, which we believes speaks to a real and urgent need for more effective re...

New car retailing industry market study: Response to Issues Paper

Consumer Action Law Centre (Consumer Action) is pleased to make this submission to the Australian Competition and Consumer Commission (ACCC’s) review of the new car retail market. Read the full sub...

Submission: Applications for authorisation—A191556-A91557 Aioi Nissay Dowa Insurance Company Australia Pty Ltd & Ors

This submission focuses on the public benefit and detriment of the proposal for consumers. Any benefits to motor vehicle dealerships or insurers are private and not public in nature, and we do not b...

Inquiry into the VET Student Loans Bill 2016, the VET Student Loans (Consequential Amendments and Transitional Provisions) Bill 2016 and the VET Student Loans (Charges) Bill 2016

Consumer Action Law Centre (Consumer Action) is pleased to make this submission to the Senate Standing Committee on Education and Employment in relation to the Inquiry into the VET Student Loans Bill...

Dispute resolution and complaint handling in the financial services sector – Letter to the Hon. Malcolm Turnbull MP

Consumer advocates have written to the Prime Minister about access to justice in the finance and banking sector. "Our organisations have supported and represented thousands of consumers in disputes w...

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