Joint Consumer Submission – Scams Prevention Framework draft law package and position paper
This is a joint submission made on behalf of:
• Consumer Action Law Centre
• CHOICE
• Financial Rights Legal Centre
• Financial Counselling Australia
• Westjustice
• Consumer Credit Legal Service WA
• Financial Counsellors’ Association of WA
• Consumer Policy Research Centre
• Victorian Aboriginal Legal Service
• David Niven, Scams Solicitor
We also support the separate submission made by the Australian Communications Consumer Action Network (ACCAN) to this consultation.
We welcome the step forward this consultation represents. However, for the Scam Prevention Framework (SPF) to deliver on its promise of world leading protections for Australians, Government must plug the holes in its coverage.
Government must also be genuinely ambitious in the actions it mandates the ecosystem of SPF businesses take to genuinely detect, prevent and disrupt scams.
Crucially, the final SPF must guarantee access to fair compensation for victims when businesses fail to meet their obligations. The current proposal will not deliver this outcome, and we call on Government to lead the design of a functional and genuinely consumer-focused dispute resolution framework.
Read the full submission (PDF).
Final Joint Consumer SPF designation + position paper submission Dec 2025