Privacy Regulatory Action Guides: Submission
Thank you for the opportunity to comment on Chapter 2 of the OAIC’s Guide to privacy regulatory action exposure draft. The Financial Rights Legal Centre and Consumer Action Law Centre will address three overarching issues raised by the exposure drafts:
– Complaints handling and enforcement are related but separate regulatory activities and should have separate regulatory actions.
– The Guide should have more explicit procedural timeframes.
– Issues of confidentiality of complaints in practice do not match the relevant statements in the Guide.