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Privacy Regulatory Action Guides: Submission

Thank you for the opportunity to comment on Chapter 2 of the OAIC’s Guide to privacy regulatory action exposure draft. The Financial Rights Legal Centre and Consumer Action Law Centre will address three overarching issues raised by the exposure drafts:
– Complaints handling and enforcement are related but separate regulatory activities and should have separate regulatory actions.
– The Guide should have more explicit procedural timeframes.
– Issues of confidentiality of complaints in practice do not match the relevant statements in the Guide.

Download the full submission here [PDF]

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