Privacy Reform
Consumer Action Law Centre (Consumer Action) congratulates the Attorney General's Department on the proposed reform to modernise Australia’s legislation to be better equipped to protect, in an increas...
OPINION: Optus data breach underscores urgent need for reforms to protect Australians from scams
Opinion piece by Gerard Brody, CEO Consumer Action The massive data breach affecting up to 9.8 million Optus customers has shone a spotlight on what can be done to protect Australians from harm and...
Privacy Act Review – Discussion Paper our submission
This submission is Consumer Action’s response to the Privacy Act Review Discussion Paper, published by the Attorney General’s Department in October 2021. We are responding solely to the proposals a...
Scam losses are increasing dramatically- what should be done?
Opinion piece by Gerard Brody, CEO Consumer Action As more and more people contact Consumer Action Law Centre regarding scam losses, and increasingly large losses, I've been thinking about the adequa...
Keeping comprehensive credit reporting fair for those who have previously experienced hardship
Leading consumer advocacy bodies are concerned that customers who experience financial difficulty repaying loans will be unfairly penalised by credit reporting reforms proposed by the National Consume...
Submission: Easy and Transparent Trading Consultation Paper
The Consumer Action Law Centre (Consumer Action) welcomes the opportunity to comment on the Easy and Transparent Trading Consultation Paper (the Consultation Paper). We have limited our comments to Se...
Data disaster – Commbank shows banks fail at the basics
A data disaster is coming according to consumer advocates, following revelations that 12 million customers’ personal financial histories were lost by the Commonwealth Bank. “A data disaster is comi...
NEM Data Strategy Consultation Paper
Consumer Action welcomes the opportunity to provide a brief submission in response to the Energy Security Board (ESB) Consultation Paper regarding the development of the NEM Data Strategy. Consumer...
Submission: Facilitating access to consumers’ energy data: Houston Kemp Draft Report
Consumer Action welcomes the opportunity to provide a brief submission in response to the draft report prepared by Houston Kemp, Facilitating access to consumer electricity data (Houston Kemp Report)....
Supplementary Submission: Open Banking Review
Consumer Action Law Centre (Consumer Action), Financial Rights Legal Centre (Financial Rights) and Financial Counselling Australia (FCA) are pleased to make this supplementary submission in response t...
Submission: Open Banking Review
Consumer Action Law Centre, Financial Rights Legal Centre and Financial Counselling Australia are pleased to make this submission in response to the Open Banking Review Issues Paper. We acknowledge t...
Submission: Comment: Towards a transparent public reporting regime for life insurance claims information
Thank you for the opportunity to comment on the Discussion Paper Towards a transparent public reporting regime for life insurance claims information, outlining the options and issues involved in the n...
Submission: Data Governance Australia Draft Code of Practice
The collection, use and management of data by companies is of significant and growing interest for consumer advocates. We welcome industry efforts to better protect and promote the rights of people wh...
Public Inquiry: Data Availability and Use – Draft Report
The Consumer Action Law Centre (Consumer Action) welcomes the opportunity to comment on the Data Availability and Use – Draft Report October 2016 (Draft Report). Read the full submission here [PDF]...
Privacy Regulatory Action Guides: Submission
Thank you for the opportunity to comment on Chapter 2 of the OAIC’s Guide to privacy regulatory action exposure draft. The Financial Rights Legal Centre and Consumer Action Law Centre will address thr...
Submission: ASIC Consultation Paper on an online database for small amount lenders
Joint submission with Financial Counselling Australia and the Consumer Credit Legal Service (WA) to ASIC's Consultation Paper on an online database for small amount lenders. The Consumer Action Law Ce...
Policy report: Profiling for profit – a report on target marketing and profiling practices in the credit industry
The marketing of products and services to consumers who are likely to be interested in the offer, or to be profitable for the business, is not new. However, with the development of more sophisticated...