Consumer Action Law Centre is pleased to provide this submission to the Productivity Commission’s Issues Paper Human Services – Identifying sectors for reform (Issues Paper).
This submission provides comment in relation to the following:
- evidence of outcomes in sectors where competition and contestability has been applied, particularly vocational training;
- the role of user choice, including behavioural and other factors that limit individuals’ ability to make meaningful and informed choices;
- the contribution of the community sector to public interest outcomes, that may be lost should services be delivered by the private sector;
- pre-conditions of services markets that deliver good consumer outcomes, particularly effective regulatory frameworks.
Our discussion draws on our substantial casework experience of supporting consumers in deregulated markets, including public services such as vocational training.PC-Issues-Paper-Human-Services-Reform-CALC-Submission-FINAL