Joint submission: Financial Ombudsman Service proposed Terms of Reference Changes
Consumer Action and Financial Rights Legal Centre have provided comment on the Financial Ombudsman Service's proposed Terms of Reference changes. The consultation paper notes that operational guideli...
Submission: Insurance Duty of Disclosure
Consumer Action has provided comments on the Commonwealth Treasury's proposed notices which explain the duty of disclosure consumers have when buying insurance. We broadly support these regulations, b...
Submission: Consultation on Victorian Solicitors’ Conduct Rules
Consumer Action has made a submission to the Consultation on Victorian Solicitors’ Conduct Rules. We regularly assist debtors who are being pursued by lawyers or law firms acting on behalf of debt col...
Submission: Competition Policy Review Issues Paper
Consumer Action has made a submission on the Competition Policy Review Issues Paper. The key points and recommendations are outlined below: While effective competition generally ensures market outc...
Joint Submission: Economic regulation, governance and efficiency in the Victorian water sector
Consumer Action, the Consumer Utilities Advocacy Centre and the Victorian Council of Social Service welcome the opportunity to comment on the May 2014 Preliminary Advice from the Independent Reviewer....
Submission: AEMC Rule Change on Customer Access to Information about their Energy Consumption
Consumer Action recognises the great potential for advanced metering to enhance consumers' understanding of their own energy consumption, and acknowledges that it can be an important link for consumer...
Submission: AEMC Rule Change on Expanding Competition in Metering and Related Services
Consumer Action welcomes the opportunity to provide input into the AEMC's rule change proposal to expand competition in metering and related services. Consumer Action recognises the great potential f...
Joint submission: Productivity Commission’s Access to Justice draft report
Consumer Action and Consumer Credit Legal Centre NSW have made an extensive submission to the Productivity Commission's Access to Justice draft report. A summary of our submission is below or you can...
Submission: Review of the 2020 Renewable Energy Target
The Consumer Action Law Centre welcomes the opportunity to provide input into the Federal Government’s review of Australia’s Renewable Energy Target (RET). Consumer Action is an independent, not-for-...
Submission: Financial Systems Inquiry Terms of Reference
Consumer Action welcomes the opportunity to contribute to the Financial Systems Inquiry. The submission below responds to the Inquiry's terms of reference released on 20 December 2013. The submission...
Joint submission: DSDBI Consultation Paper – Reforms to Retail Regulation 2014 and Planned Outages
Consumer Action welcomes the opportunity to respond to the Draft Consultation Paper – Reforms to Retail Regulation 2014 and Planned Outages. We strongly support the Minister’s proposal to increase th...
Submission: Consumer Credit Regulations
Consumer Action and the Consumer Credit Legal Centre NSW have made a joint submission to Treasury on exposure draft consumer credit regulations affecting payday lenders. In summary, we are supportive...
Submission: Energy and Water Ombudsman Victoria independent review issues paper
This submission is the result of a collaboration between the Consumer Utilities Advocacy Centre, the Victorian Council of Social Services, Consumer Action Law Centre and the Financial and Consumer Rig...
Submission: AEMC’s 2014 Retail Competition Review
Consumer Action has provided comment on the Australian Energy Market Commission’s (the AEMC) 2014 Retail Competition Review Approach Paper. We welcome ongoing reviews of competition within retail mar...
Submission: Filing fees for debtors’ petitions, overseas travel requests and an increase to the realisations charge
A scan of Consumer Action's casework records (including both our legal advice and financial counselling services) reveals that we have on record at least 1900 calls from low income and vulnerable clie...
Submission: Final Report on the Review of Enforcement Regimes under the National Energy Laws
Consumer Action has made a submission to the Standing Council on Energy (SCER) on the Final Report: Review of the Enforcement Regimes under the National Energy Laws Consumer Action supports many of t...
Submission: ACCC consideration of AGL Energy’s proposed acquisition of Macquarie Generation
Consumer Action has made a submission to the Australian Competition and Consumer Commission (ACCC) in response to its Statement of Issues on AGL Energy Limited (AGL) proposed acquisition of the busine...
Submission: AEMC’s review of electricity customer switching options paper
Consumer Action supports the Commission undertaking this review and we agree that timely and accurate transfer processes can "support customer choice" and "confidence" in the competitive retail market...
Submission: Energy White Paper 2014
Consumer Action was pleased to have the opportunity to comment on the Energy White Paper 2014. Our submission is available here....
Submission: 2014-15 Federal Budget
Consumer Action welcomes the Government’s invitation to the Australian community to provide input to the 2014-15 Commonwealth Budget. We are mindful of the current economic conditions and their imp...
Submission: Debt agreement administrators’ guidelines relating to advertising
Consumer Action's MoneyHelp financial counselling practice helps disadvantaged, low income Victorian consumers who are experiencing severe financial distress consumers Victorians, some of who have use...
Submission: Do Not Call Register – registration period
Consumer Action support removing the registration period for the Do Not Call Register so that registration is indefinite (Option Three in the Discussion Paper[i]). Customers actively opt out of unsol...
Submission: Changes to Credit Ombudsman Scheme Rules
Consumer Action had provided comment on the Credit Ombudsman Service’s proposes changes to COSL Rules: 9th Edition. We commend the Credit Ombudsman Service on its drafting of the proposed changes, mo...
Submission: ACCC / ASIC Debt Collection Guideline
Consumer Action has provided comment on the review of the ACCC / ASIC Debt Collection Guideline for Collectors and Creditors. The revised draft Guideline is a significant improvement on the existing...
