Submission: “Reconnecting the Customer”- ACMA public inquiry consultation paper
Customer service is extremely poor in the Australian telecommunications industry, and has been for many years. Misleading advertising, unfair contract terms and deceptive sales practices are so common...
Submission: Australian Energy Regulator’s Victorian Draft Distribution Determination 2011- 2015
Consumer Action strongly supports the Draft Decision and the level of scrutiny the AER has applied to the Distribution Network Service Providers' regulatory proposals. We continue to have some concern...
Joint submission: National Legal Profession Reform
This submission considers the proposed regulation from the viewpoint of individual, small business and community organisations as clients. This is a once in a generation opportunity for significant r...
Submission: Unfair terms in insurance contracts – options paper
Consumer Action thanks the Government for seeking stakeholder input on addressing unfair terms in insurance contracts, facilitated by the publication of the Unfair terms in insurance contracts - Optio...
Submission: Financial Services Working Group – Corporations Amendment Regulations 2009
Consumer Action is a strong supporter of the objectives of the Financial Services Working Group in endeavouring to make financial services product disclosure simpler and more meaningful for consumers,...
Submission: Exposure draft – Review of initial distribution network service providers’ proposals for the 2011 – 2015 regulatory period.
Consumer Action welcomes the opportunity to make a submission to the Australian Energy Regulator's review of initial Distribution Network Service Providers' Proposals for the 2011 - 2015 Regulatory Pe...
Submission: Action against fraudulent phoenix activity – Commonwealth Government proposals paper
Whilst Consumer Action generally agrees with the proposition in the Proposals Paper – that the underlying distinction between illegitimate, or phoenix activity and a legitimate use of the corporate fo...
Submission: Response to the 2009 Victorian Bushfires Royal Commission’s Fire Services Levy and Insurance Discussion Paper
We welcome the opportunity to provide comment to the 2009 Victorian Bushfires Royal Commission in response to its Discussion Paper on the fire services levy and insurance. This submission is made joi...
Submission: Unconscionable Conduct Issues Paper
Consumer Action welcomes the opportunity to provide comment to the inquiry process established by the Government to examine options for clarifying the unconscionable conduct provisions of the Trade Pr...
Submission: Review of Victoria’s wrongful disconnection payment
Consumer Action remains strongly supportive of the Victorian wrongful disconnection payment legislative obligation. It continues to fulfill its role as an incentive on retailers to guard against non-c...
Submission: Inquiry into State Government Taxation and Debt
Consumer Action welcomes the opportunity to make a submission to the Economic Development and Infrastructure Committee‘s Inquiry into State Government Taxation and Debt. The Inquiry terms of referenc...
Submission: CCAAC Consumer rights – statutory implied conditions and warranties issues paper
Consumer Action supports national harmonisation and clarification of Australia’s laws on statutory conditions and warranties, so long as harmonisation does not weaken protections for consumers. Howev...
Submission: National Human Rights Consultation
We welcome the opportunity to provide these comments on the National Human Rights Consultation to the Australian Government. We further commend the government on its action to ensure this important is...
Submission: Australian Consumer Law – draft unfair contract terms provisions
Consumer Action strongly supports national unfair contract terms regulation. We consider that the draft legislation in the Paper largely reflects the policy intent previously communicated by the Minis...
Joint submission: Metropolitan Melbourne Water Price Review 2008-09 – draft decision
This submission is put forward by the Consumer Utilities Advocacy Centre Ltd and the Consumer Action Law Centre in response to the Draft Decision released by the Victorian Essential Services Commissio...
Submission: Crime Amendment (identity crime) Bill 2008 – exposure draft
Consumer Action welcomes the opportunity to comment on the Victorian Government’s exposure draft – Crime Amendment (Identity Crime) Bill 2008. We support the Bill’s proposals to provide for new and c...
Submission: Access Regime for the ATM System
Consumer Action supports the RBA’s efforts to improve the efficiency and competitiveness of payments systems in Australia, including the ATM system. As the Consultation notes, interchange fee amounts...
Submission: Trade Practices – Unconscionable Conduct
Consumer Action welcomes the opportunity to provide this submission to the Senate Economics Committee’s Inquiry into the need to develop a clear statutory definition of unconscionable conduct for the...
Joint submission: Review of the Code of Banking Practice 2007-2008
CHOICE and Consumer Action support and endorse the joint consumer submission to the Review of the Code of Banking Practice. This submission concentrates on the issue of bank penalty fees in more detai...
Submission: Inquiry into competition in the banking and non-banking sectors
Consumer Action is pleased to make a submission to the House of Representatives Standing Committee on Economics inquiry into competition in the banking and non-banking sectors. Our submission conside...
Submission: Review of trustee remuneration
As detailed in this submission, we support many of the amendments to the framework for trustee remuneration proposed by the paper. However, we are concerned that the tenor of the paper is primarily de...
Submission: Inquiry into the Unit Pricing (Easy comparison of grocery prices) Bill 2008
Consumer Action welcomes opportunity to provide this submission to the Senate Economics Committee’s Inquiry into the Unit Pricing (Easy comparison of grocery prices) Bill 2008. In summary, our reco...
Submission: Financial Services and Credit Reform Green Paper
Consumer Action strongly supports Option 2 proposed on page 12 of the Green Paper, where the Commonwealth Government would assume responsibility, not only for mortgage credit and advice, but also for...
Submission: Financial Services and Credit Reform Green Paper
Consumer Action welcomes the opportunity to provide comment on the Financial Services and Credit Reform Green Paper, released by the Australian Government Treasury on 3 June 2008. Consumer Action s...
