Australian Consumer Law - Consumer Action Law Centre

Media release: Retirement village contracts confusing for consumers, says consumer group

The Consumer Action Law Centre says a case in which it is assisting an elderly retirement village resident with her dispute before the Victorian Civil and Administrative Tribunal (VCAT) demonstrates t...

Policy report: A scan of the return policies of online retailers in Australia

In January 2011, the Australian Government introduced legal protections for consumers buying goods or services called ‘consumer guarantees’. Consumer Guarantees ensure that you can get a refund, repla...

Getting the most out of the new Australian Consumer Law

The Australian Consumer Law came into effect on 1 January 2011. It harmonises consumer protection and fair trading legislation nationally, and introduces new national unfair contract terms protections...

Submission: Unconscionable Conduct Issues Paper

Consumer Action welcomes the opportunity to provide comment to the inquiry process established by the Government to examine options for clarifying the unconscionable conduct provisions of the Trade Pr...

Submission: Australian Consumer Law – draft unfair contract terms provisions

Consumer Action strongly supports national unfair contract terms regulation. We consider that the draft legislation in the Paper largely reflects the policy intent previously communicated by the Minis...

Submission: Trade Practices – Unconscionable Conduct

Consumer Action welcomes the opportunity to provide this submission to the Senate Economics Committee’s Inquiry into the need to develop a clear statutory definition of unconscionable conduct for the...

Submission: Productivity Commission Inquiry into Australia’s Consumer Policy Framework

Consumer Action has made a submission to the Productivity Commission Inquiry into Australia’s Consumer Policy Framework. To read our submission, click here: Productivity Commission Inquiry into Aus...

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Media release: Retirement village contracts confusing for consumers, says consumer group

Policy report: A scan of the return policies of online retailers in Australia

Getting the most out of the new Australian Consumer Law

Submission: Unconscionable Conduct Issues Paper

Submission: Australian Consumer Law – draft unfair contract terms provisions

Submission: Trade Practices – Unconscionable Conduct

Submission: Productivity Commission Inquiry into Australia’s Consumer Policy Framework

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