Timeshare schemes

Key messages carefully consider what you are getting before you purchase an interest in a timeshare scheme; or there are a number of protections that may assist you if you think you have got a ba...

Consumer InterAction – Issue 3 of 2013

The third edition of Consumer InterAction for 2013 is now online. This edition includes information on: New Director of Policy & Campaigns announced; New tool to stop door knockers; Regulator...

Consumer InterAction – Issue 2 of 2013

The second edition of Consumer InterAction for 2013 is now online. This edition includes information on: New Consumer Action CEO; Energy retailers end door-to-door sales; Review of Centrepay; Th...

Consumer Guarantees: Defective goods and services

Key message: When you buy goods or services, those goods or services must meet certain standards called 'guarantees' under the Australian Consumer Law. Use this template letter if you purchase...

July 2012

Home help has strings attached The Age, 25 July 2012, John Kavanagh Unpaid power bills going up The Age, 17 July 2012, Rachel Wells Avoid the stress zone on your home loan Sydney Morning Hera...

What if I have been sued for a debt?

Key message Act quickly to get advice if you have been sued for a debt in the Magistrate’s Court of Victoria. The Magistrates Court Process If the amount owed is $100,000 or less, a creditor...

Submission: Inquiry into the post-GFC banking sector

This submission makes the following brief points: that the development of an independent measure of the cost of bank funding (including offshore wholesale funding, and deposits), regularly reported...

Submission: Inquiry into the post-GFC banking sector

Rather than responding to each point of the Committee's terms of reference, this submission makes the following brief points: that the development of an independent measure of the cost of bank fundi...

Credit limit offers in the spotlight

We've all seen letters or messages from banks trying to entice us to increase our credit card limits. They come in a range or forms from Congratulations, you’ve been pre-approved, to Increase your cre...

May 2012

VicRoads ordered to court in parking case ABC Online, 30 May 2012, Sarah Farnsworth Credit limit offers in the spotlight Briefed: The Law Blog, Herald Sun, 28 May 2012, Gerard Brody Short-chan...

Getting the most out of the new Australian Consumer Law

The Australian Consumer Law came into effect on 1 January 2011. It harmonises consumer protection and fair trading legislation nationally, and introduces new national unfair contract terms protections...

Submission: Unconscionable Conduct Issues Paper

Consumer Action welcomes the opportunity to provide comment to the inquiry process established by the Government to examine options for clarifying the unconscionable conduct provisions of the Trade Pr...

Submission: Trade Practices – Unconscionable Conduct

Consumer Action welcomes the opportunity to provide this submission to the Senate Economics Committee’s Inquiry into the need to develop a clear statutory definition of unconscionable conduct for the...
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