Centrepay - Consumer Action Law Centre

Services Australia: Centrepay Reform Discussion Paper

This submission to Services Australia is prepared by the Consumer Action Law Centre based on our casework experience. The primary issues we identify in our client files for Centrepay customers are:...

Parliament must kick ‘rent-to-buy’ products off Centrepay for good

Consumer Action has thrown its support behind a private member’s Bill introduced to the Senate yesterday to stop ‘rent-to-buy’ operators from accessing the Government’s bill paying service. The Bi...

“Stop the harm”: Renewed calls for consumer lease providers to be kicked off Centrepay

The Commonwealth Ombudsman recently handed down its final decision on Consumer Action Law Centre's complaints about Services Australia failing to enforce the Centrepay Policy against predatory consume...

Revamped Koorihelp website and Facebook page launched for community

Consumer Action has launched a revamped Koorihelp website and new Facebook page focused on providing the latest information about pressing consumer issues and services to Victoria’s Aboriginal and Tor...

Consumer Action lodges complaint to Commonwealth Ombudsman about the Department of Human Services’ poor administration of Centrepay

Consumer Action Law Centre (Consumer Action) has made a formal complaint to the Commonwealth Ombudsman about the Department of Human Services (DHS). This complaint comes after the department failed o...

Submission: Treasury Laws Amendment (Prohibiting Energy Market Misconduct Bill) 2018

Energy Retail Code obligations for exempt sellers under the General Exemption Order 2017: Draft Decision

Consumer Action has made this joint submission alongside VCOSS. Embedded networks have presented serious difficulties for energy consumers for far too long, and the General Exemption Order 2017 is...

Don’t make the poor pay more: Consumer Action

Today, ALP Senator Doug Cameron will be leading debate on a Bill to exclude consumer lease products from Centrelink's welfare budgeting tool Centrepay. What are 'consumer leases'? A consumer le...

Don’t make the poor pay more – time to end the free ride for rent to buy businesses: Consumer Groups

Consumer groups say draft legislation to ban rent-to-buy goods providers from Centrepay (Centrelink’s service that allows third parties to receive direct payment from welfare payments) is an essential...

Consumer leases will continue to make the poor pay more: Consumer Groups

Consumer Action Law Centre and Financial Rights Legal Centre say changes to Centrepay (Centrelink’s service that allows third parties deduct from payments) announced today by the Federal Government ar...

Joint media release: Independent review confirms Centrepay is a good idea that has lost its way

Two of Australia’s leading consumer organisations have welcomed Ms Anna Buduls’ independent report into Centrepay—a payment system which helps Centrelink recipients manage their income. Financial Coun...

Submission: Federal Government’s independent review of Centrepay, Centrelink’s voluntary bill-paying service

The Consumer Action Law Centre welcomes the opportunity to comment on the independent review of the Centrepay system. Consumer Action believes that Centrepay can be a valuable financial management too...

ASIC’s strong action against Zaam Rentals welcomed

Consumer Action is pleased to see ASIC take strong action against credit licence holder Zaam Rentals – the cancellation of Zaam Rentals’ credit licence should act as a warning to other credit provider...

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