Submission: Review of the Energy Saver Incentive Scheme

Consumer Action has provided input to the Review of the Energy Saver Incentive (ESI) Scheme. In short, our submission says: the promotion of energy efficiency products and services through door-to-d...

July 2, 2013

Media release: Do Not Knock campaign has another win

Consumer Action Law Centre’s Do Not Knock campaign notched up another win today, with Origin Energy announcing it will stop using door to door selling by 30 September 2013. Origin’s announcement comes...

June 19, 2013

Media Release: $1.5 million fine for AGL as the costs of door-to-door marketing misconduct start to add up for energy retailers

The Consumer Action Law Centre, the organisation behind the successful Do Not Knock sticker and campaign, has welcomed a Federal Court decision that AGL Sales Pty Ltd and AGL South Australia Pty Ltd p...

May 21, 2013

Media release: Simple online ‘No Contact Form’ the latest tool to stop door-to-door energy sales

There is a new weapon in the fight against pesky and persistent door-to-door energy salespeople. Australians can now visit www.donotknock.org.au, fill out a simple form, and have their ‘Do Not Knock’...

May 20, 2013

Media Release: AGL is second energy retailer in as many days to agree to blanket cessation of door-to-door sales – Consumer Action calls on others to follow their lead

Householders should soon notice a meaningful decrease in visits from unwanted energy hawkers, with the announcement by a second major energy retailer, AGL, that it too will cease all door-to-door sell...

February 27, 2013

Media release: EnergyAustralia leads industry in ending door-to-door sales

EnergyAustralia’s announcement that it will end door-to-door marketing will be warmly welcomed by Australian households. Last year the Consumer Action Law Centre surveyed consumers regarding their vie...

February 25, 2013

Media release: Committee’s rejection of a Do Not Knock register can’t be the end of the debate

The Consumer Action Law Centre, the organisation behind the national ‘Do Not Knock campaign’, says a Federal Parliamentary committee's rejection of a private members bill designed to establish a do no...

September 17, 2012

Media release: Parliamentary inquiry told door-to-door sales cause consumer detriment and hinder competition

The organisation which invented the Do Not Knock sticker and is behind the national Do Not Knock campaign has made a submission to a Federal Parliamentary inquiry into the Do Not Knock Register Bill 2...

August 22, 2012

Submission: Parliamentary inquiry into Do Not Knock Register Bill

Consumer Action's submission to this inquiry argues that door-to-door sales causes widespread consumer detriment, hinders market competition, and that greater consumer protections are desperately need...

August 6, 2012

Media release: Explore all your options before buying education software

The Consumer Action Law Centre regularly receives complaints about the in home sale of very expensive educational software and, sadly, many of these complaints come from families who have recently mig...

August 2, 2012

Media release: Do Not Knock campaign lodges 100 door-to-door selling complaints with ACCC

Over 100 complaints about door-to-door salespeople have now been lodged with the Australian Competition and Consumer Commission (ACCC) since the national Do Not Knock campaign was launched in November...

July 24, 2012

Media release: Australians fed up with door-to-door sales urged to sign new petition

The Consumer Action Law Centre, tired of hearing stories of salespeople taking advantage of the vulnerable Australians, has launched a petition calling on Australia’s energy retailers to voluntarily e...

June 21, 2012

Media release: More door-to-door complaints sent to ACCC, but further protections needed

Another 26 complaints about door-to-door salespeople have been lodged with the Australian Competition and Consumer Commission (ACCC) as part of the Consumer Action Law Centre’s Do Not Knock Campaign....

June 6, 2012

Media release: Energy retailers urged to end to door-to-door sales

The Consumer Action Law Centre has challenged Australia's energy retailers to put an end to door-to-door energy sales. The Centre issued the challenge on the back of new research showing 77 percent of...

April 6, 2012

Energy retailers urged to end door-to-door sales

Consumer Action has challenged Australia's energy retailers to put an end to door-to-door energy sales. The Centre issued the challenge on the back of new research showing 77 per cent of Australians h...

April 5, 2012

Media release: Consumer Action Law Centre welcomes clarification of legal position of Do Not Knock sticker

The Consumer Action Law Centre has welcomed the proceedings initiated by the Australian Competition and Consumer Commission against three energy retailers and their marketing companies in relation to...

March 27, 2012

Policy Report: Door-to-door sales – consumer attitudes

The Consumer Action Law Centre recently commissioned research into consumer attitudes toward door-to-door selling. Key findings are: 77% dislike door-to-door sales Only 3% have a generally positive...

March 1, 2012

Policy report: Coercion and harassment at the door Consumer experiences with energy direct marketers

Since the introduction of full retail contestability in the Victorian energy market, Consumer Action Law Centre (Consumer Action) and the Financial & Consumer Rights Council (FCRC) have received n...

November 30, 2007