2023
15th Mar 2023

Energy price hikes a further blow to families during cost-of-living crisis

Energy price hikes announced today of more than 30 per cent in the Victorian Default Offer (VDO) draft determination, are yet another blow to families during the worst cost of-living crisis in a gener...
7th Mar 2023

Scams must be stopped: Westpac alerts for mis-matched payments and money transfer measures welcomed 

Consumer Action CEO Stephanie Tonkin says Westpac’s announcement of a new verification system for payments and money transfer measures to new accounts are “…steps in the right direction to help stop t...
28th Feb 2023

Australian Securities and Investments Commission – inquiry into investigation and enforcement conduct

Effective enforcement action is a critical task of consumer protection regulators and essential to a well-functioning consumer market. In recent years, ASIC has completed a significant amount of meani...
20th Feb 2023

OPINION: Banks, get tougher on scams

An edited version of this opinion piece appeared in the Herald Sun 18 February, 2023 You’d be hard-pressed these days to find someone who hasn’t been the target of a scam. Whether it’s a fraudulent...
17th Feb 2023

We’re Hiring a Senior Solicitor

Solicitor/Senior Solicitor   About the role  Consumer Action is one of Australia’s leading not-for-profit consumer advocacy organisations, that makes life easier for people experiencing vulnerabil...
15th Feb 2023

Consumer Action calling on banks to block payments to scammers and reimburse victims 

Australia’s banks should  quickly introduce measures to stop scams, make their systems safer and reimburse victims or be made by Government to do so, says Consumer Action CEO Stephanie Tonkin. Ms Tonk...
13th Feb 2023

PODCAST: “The best job I will ever have in my career,” Gerard Brody on his 10 years as Consumer Action CEO

PODCAST: In his last week as Consumer Action CEO, Gerard Brody sat down to reflect on some of his experiences at the centre. One of the most incredible aspects of Gerard's leadership is his calm and v...
8th Feb 2023

Increase in TIO complaints underlines need for stronger consumer protections 

As the Telecommunications Industry Ombudsman (TIO) Quarter Two Complaints Report reveals a noticeable increase in complaints about telecommunications companies,” Consumer Action is reiterating its cal...
6th Feb 2023

A Strategic Plan for the Payments System

We consider the safety and resilience of the payments system to require urgent attention and intervention and outline the reasons for this in our joint submission with Financial Rights Legal Centre....
3rd Feb 2023

Inquiry into the extent and nature of poverty in Australia

Consumer Action’s financial counsellors and lawyers advise and assist people experiencing financial hardship and poverty on a daily basis. The data Consumer Action collects, as well as the reflections...
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