2023
20th Sep 2023
WE’RE HIRING: A Senior Policy Officer
Senior Policy Officer About the role Consumer Action is one of Australia’s leading not-for-profit consumer advocacy organisations, that makes life easier for people experiencing vulnerab...
20th Sep 2023
WE’RE HIRING: Engagement and Training Lead
Engagement & Training Lead About the role Work for one of Australia’s leading not-for-profit consumer advocacy organisations, that makes life easier for people experiencing vulnerability and dis...
19th Sep 2023
In this cost-of-living crisis Telstra can do much better on hardship support
The vast majority of Telstra customers will pay $5 per month more on their internet bills following price increases announced this week. Consumer Action Law Centre CEO Stephanie Tonkin said a growi...
4th Sep 2023
Consumer Action backs First Nations Voice and says ‘vote YES’
https://youtu.be/bfv1sH8BOug Consumer Action Law Centre strongly supports a yes vote in the coming October 14 referendum. In 2017 Consumer Action officially supported the Uluru Statement from th...
31st Aug 2023
Response to consultation paper 371 – Product intervention orders in credit
This is a joint submission made on behalf of Consumer Action Law Centre, Financial Rights Legal Centre, Financial Counselling Australia, Indigenous Consumer Assistance Network, WEstjustice, The Salvat...
18th Aug 2023
ANALYSIS: Addressing and Preventing Legal Need
Consumer Action seeks to be a reflective, impact-driven organisation that can adjust and refine our services to meet legal need. We have done significant work to conduct evaluations of our existing se...
16th Aug 2023
REPORT: Insurers must lift their game and handle customer claims better especially for vulnerable consumers
A new Report from the Australian Securities and Investment Commission (ASIC), Navigating the storm: ASIC's review of home insurance claims (LINK) calls on Australia’s insurers to step up and improve r...
10th Aug 2023
ASIC action against debt vulture preying on people in financial hardship welcomed
Consumer Action Law Centre has welcomed news that corporate watchdog the Australian Securities and Investments Commission (ASIC) is taking legal action against Bakken Holdings Pty Ltd, also known as S...
28th Jul 2023
Complaints about financial firms to AFCA skyrocket as thousands of Australians left behind
The Australian Financial Complaints Authority (AFCA) has revealed that consumers in dispute with financial firms lodged a record 96,987 complaints in the past 12 months, an unprecedented rise of 34 pe...
25th Jul 2023
Banning telemarketing under the Victorian Energy Upgrades program
We strongly support the Minister’s intention to introduce a ban on telemarketing within the VEU program. We have long advocated for bans on telemarketing (as well as doorknocking) as inherently probl...
