Submission: The performance and management of electricity network companies

Consumer Action welcomes the opportunity to provide a submission to the Senate Standing Committee on Environment and Communications about the performance and management of electricity network companie...

December 18, 2014

December 2014

What the Murray Inquiry will mean for you News.com.au, 9 December 2014, Frank Chung Consumer groups broadly labelling the Financial System Inquiry report a 'win' ABC PM, 8 December 2014, Amy Bainbrid...

December 8, 2014

Media Release: Financial System Inquiry puts consumer welfare first

Consumer Advocate urges Government to implement recommendations ASAP The David Murray-led Financial System Inquiry represents a “paradigm shift” for Australia’s financial system. The report recogni...

December 8, 2014

Have you borrowed from Sunshine Loans or Cash Loan Money Centre?

Have you had loans from Sunshine Loans or Cash Loan Money Centre? If so, you may be entitled to compensation after ASIC expressed concern  that these companies had business models designed to avoid...

November 27, 2014

Submission: 2015 Retail Competition Review Approach Consultation Paper

Consumer Action welcomes the opportunity to provide input into the approach to the Australian Energy Market Commission (AEMC) 2015 Retail Competition Review. Effective competition is critical for ener...

November 27, 2014

Media release: Major parties urged to commit to helping vulnerable seniors before election

Overly complex contract terms and unfair fee structures can make the decision to move into retirement accommodation a gamble. Many Victorians move into purpose-built retirement villages or other retir...

November 25, 2014

Submission: Competition Policy Review Draft Report

Consumer Action has provided comment on the Draft Report of the Competition Policy Review. Key points We agree that an effective competition policy must be focused on making markets work in the lon...

November 18, 2014

Submission: Revisions to the Telecommunications Consumer Protections Industry Code

Consumer Action has provided the following thoughts on the proposed revisions to the Communications Alliance Telecommunications Consumer Protections (TCP) Industry Code (DR C628:2014). Duplication bet...

November 6, 2014

Submission: Energy Green Paper

Consumer Action has provided the following submission to the Department of Industry on the Energy Green Paper. Australia’s energy market is rapidly changing, with the unprecedented fall in energy d...

November 5, 2014

Scam alert: Scammers falsely using Consumer Action’s name

Scam alert! We’ve had reports of scammers falsely using Consumer Action's name to obtain money and banking details from their victims. Consumer Action is not responsible for these calls. We will never...

November 5, 2014

November 2014

Bloody shocker: The dodgy things power companies do that drive us crazy News.com.au, 28 November 2014, James Law Consumer lease companies accused of targeting vulnerable people ABC PM, 27 November 20...

November 5, 2014

Media release: Ensuring ‘fixed’ means ‘fixed’ when it comes to energy contracts

Consumer Action Law Centre and the Consumer Utilities Advocacy Centre welcomed the Coalition's announcement that it will ban energy retailers using the term "fixed" when referring to contracts with va...

November 3, 2014

Are debt businesses unfairly targeting vulnerable consumers?

Ever seen an ad urging you make a quick phone call in order to get debt free fast, so you can get on with living a stress-free life? Chances are it was an ad for a debt agreement. Regulated by the Ba...

October 30, 2014

Legal Services Commissioner reprimands Mr James Woods of E C Legal

In what should act as a warning to legal firms involved in debt collection, the Legal Services Commissioner has reprimanded Mr James Woods, principal of E C Legal, for conduct which the Commissioner w...

October 30, 2014

Consumer Action’s 2013/2014 Annual Report

Consumer Action’s 2013/2014 Annual Report  and Financial Report now available and features information about our: Legal practice; policy team; MoneyHelp financial counselling service; Volunteer p...

October 27, 2014

Energy retailers given green light to increase prices at will

Consumer advocates lament a lost opportunity to repair Australia’s broken energy retail market Energy retailers will continue increasing prices at their leisure after the Australian Energy Market Com...

October 23, 2014

Submission: Key Recommendations arising from the Review of Enforcement Regimes under the National Energy Laws Final Report

Consumer Action has provided comment on the Discussion Paper on Key Recommendations arising from the Review of Enforcement Regimes under the National Energy Laws Final Report. Consumer Action provided...

October 22, 2014

Submission: AEMC Rule Change on Distribution Network Pricing Arrangements Draft Determination

Consumer Action, Consumer Utilities Advocacy Centre and Victorian Council of Social Service have provided input into the AEMC's draft determination on distribution network pricing arrangements. Our o...

October 21, 2014

Consumer Action’s Agata Wierzbowski announced as the 2014/15 Community Legal Centre Fellow

Consumer Action is thrilled that one of our solicitors, Agata Wierzbowski, has been announced as the 2014/15 Community Legal Centre Fellow. Agata will be researching strategic casework. These are cas...

October 20, 2014

Media release: Victorian energy retailers failing struggling customers – disconnection on the rise

The Energy and Water Ombudsman Victoria (EWOV) Annual Report for 2013/14 suggests energy retailers are failing to offer sufficient assistance to customers struggling with high bills. During the year,...

October 16, 2014

Media release: Government’s pre election energy statement a welcome addition to the debate

Consumer Action Law Centre has welcomed the State Government’s pre election energy statement, in particular the focus on making Victoria’s energy market easier to navigate, and keeping vulnerable memb...

October 15, 2014

Media release: Parliament urged to protect Victorian home owner-builders

In its final sitting week, the Victorian Parliament is being urged to pass new domestic building consumer protections into law as a matter of priority. The Building Legislation Amendment Bill 2014 wou...

October 12, 2014

Bank West to stop charging a fee for cancelling a direct debit payment

Earlier this year consumer advocates got wind that that Bank West was charging a $15 fee for cancelling a direct debit payment. So we looked around and couldn’t find a single other bank or mutual that...

October 9, 2014

October 2014

Power companies given ‘green light’ to bait and switch, consumer advocates say news.com.au, 24 October 2014, Frank Chung Retailers forced to be upfront about rising electricity prices Canberra Ti...

October 6, 2014

Submission: Retailer Price Variations in Market Retail Contracts

Consumer Action  and Consumer Utilities Advocacy Centre have made a supplementary submission on the Australian Energy Market Commission's Draft Rule Determination: Retailer Price Variations in Market...

September 30, 2014

Media release: Competition Policy Review Draft Report welcomed, but panellists urged to consider consumer experience and protection

Consumer Action Law Centre has welcomed the Competition Policy Review Draft Report and its emphasis ‘on protecting competition and not competitors.’ But Consumer Action will be asking the review’s pan...

September 22, 2014

Submission: AEMC Rule Change on Customer Access to Information about their Energy Consumption

As in Consumer Action's previous submission to the consultation paper, we agree with the premise of the rule change that 'in practice it is difficult for customers to access their data from market par...

September 22, 2014

Submission: The Forrest Review and the Healthy Welfare Card

Consumer Choice We have concerns that forcing welfare recipients to receive and spend their benefits on a certain card will adversely affect their consumer choice. By limiting their ability to pay wit...

September 19, 2014

Submission: Senate Standing Committees on Economics – Corporations Amendment (Streamlining of Future of Financial Advice) Bill 2014

The Consumer Action welcomes the opportunity to comment on the Corporations Amendment (Streamlining of Future of Financial Advice) Bill 2014 (the Bill). We generally do not support the amendment Bill...

September 16, 2014

Submission: Financial System Inquiry – Improving Consumer Disclosure

The Financial System Inquiry Interim Report notes that the current disclosure regime for retail financial products and services is not always effective in meeting its objective. It produces complex an...

September 16, 2014

Media release: Stitched up by two traders in the one deal – Foton Dandenong & All Loans R Us in the spotlight

After a protracted legal battle, car dealer Foton Dandenong has been found to have broken the Australian Consumer Law by selling a defective car. An associated company, All Loans R Us financed the pur...

September 11, 2014

Submission: National Energy Retail Amendment (Retailer price variations in market retail contracts) Rule 2014 Draft Determination

Consumer Utilities Advocacy Centre (CUAC) and Consumer Action are pleased that the Australian Energy Market Commission – and other bodies, such as the Australian Energy Regulator, Energy Retailers Ass...

September 11, 2014

Consumer Action welcomes Victorian Labor’s plan to strengthen Essential Services Commission

Consumer Action Law Centre has welcomed Victorian Labor’s new energy policy which would increase the powers the Essential Services Commission (ESC) and put consumers ‘front and centre’ of the Commissi...

September 4, 2014

Consumer alert – Complaints about Malouf Group Enterprises

Originally posted September 4, 2014 Consumer Action Law Centre has received a number of complaints about Malouf Group Enterprises – a ‘credit repair’ company that a number of consumers have turned...

September 4, 2014

September 2014

Dangerous waterslide and parking fees add to woes at Frankston’s Peninsula Aquatic and Recreation Centre Frankston Standard Leader, 29 September 2014, Christian Tatman Queensland Government-owned...

September 4, 2014

Federal Court delivers damning finding for payday lender

Consumer Action Law Centre has welcomed a Federal Court ruling that The Cash Store and Assistive Finance Australia Pty Ltd broke consumer credit laws and engaged in unconscionable conduct. The Cour...

September 2, 2014

Submission: Senate Inquiry into the extent of income inequality in Australia

Consumer Action has provided comment on the extent of, and impact of, income inequality in Australia. We are concerned by the signals of distress from the most vulnerable in our community and their i...

September 1, 2014

Submission: Financial System Inquiry Interim Report

Consumer Action welcomed the panel's interim report, particularly that fairness, as much as stability and efficiency, are important objectives for the financial system. We strongly support the panel's...

September 1, 2014

Money Smart Week 2014: Time for a money health check

  If you could earn yourself $20,000 for an hour or two of work, I’m guessing you’d think that’s a pretty good deal; and you’d be right. But when that same equation is presented with a pay-day...

September 1, 2014

Media release: Investigation into energy disconnections a welcome first step

Consumer Action Law Centre has welcomed the Victorian Government’s announcement that it has directed the Essential Services Commission to conduct an investigation into the underlying causes of energy...

August 27, 2014

Joint submission: EWON prepayment meter discussion paper

Consumer advocates and welfare agencies have submitted a joint submission to the Energy and Water Ombudsman NSW’s prepayment meter discussion paper. We support joint work by consumer groups, ombudsme...

August 26, 2014

Media release: Energy market failing Victorian households, annual market report shows

An annual review of Australia’s energy markets suggest competition alone isn’t enough to keep the market running efficiently and to keep energy prices down. Research commissioned by the Australian Ene...

August 22, 2014

Media release: Credit reporting agency accused of breaching new credit reporting rules

Veda Advantage Ltd, a company which stores the credit history of millions of Australians, has been accused of breaching new credit reporting laws by promoting its $79.95 credit report at the expense o...

August 21, 2014

Consumer Action Law Centre Strategic Plan – 2014 to 2017

Setting the context Consumer Action Law Centre was established in 2006 to advance fairness in consumer markets and is today an influential consumer organisation, within Victoria and nationally. We hav...

August 14, 2014

Report: Smart Moves for a Smart Market

Smart Moves for a Smart Market: Simple steps to ensure consumer protections keep pace with innovation in a hi-tech energy market takes an in-depth look at the emerging demand-side energy market, inclu...

August 13, 2014

Submission: Consultation on proposed credit repair guideline

Consumer Action has provided comment on Credit Ombudsman Service's proposed guideline on credit repair. We welcome this proposal, and recommend that the Credit Ombudsman: reword the proposed guidel...

August 8, 2014

August 2014

CBA emails “conditionally approved” personal loans up to $30K News.com.au, 22 August 2014, John Rolf Avoiding a new era of retail electricity rip-offs Climate Spectator, 13 August 2014, Tristan E...

August 6, 2014

Joint submission: Financial Ombudsman Service proposed Terms of Reference Changes

Consumer Action and Financial Rights Legal Centre have provided comment on the Financial Ombudsman Service's proposed Terms of Reference changes. The consultation paper notes that operational guideli...

August 5, 2014

Media release: Energy retailers given the green light to increase prices at will

The Australian Energy Market Commission (AEMC) is set to rubber stamp energy retailers’ ability to increase prices for consumers as often as they like. Energy retailers would have been banned from inc...

July 31, 2014

Media release: New report calls on energy retailers to improve support for struggling households

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July 31, 2014