September, 2021 - Consumer Action Law Centre

Regional Telecommunications Review: Access and affordability in regional, rural and remote Indigenous communities

We regularly assist Victorians in disputes against telecommunications providers. Often these disputes relate to mis-selling, for example, misleading or deceptive sales practices or selling customers i...

Consultation on Owners Corporations Amendment Regulations 2021

Consumer Action has made a submission to the Victorian Department of Justice and Community Safety relating to proposed Owners Corporation Amendment Regulations.The submission argues that the regulatio...

Supporting South Australian Council of Social Service’s submission to the Remote Area Energy Supply Scheme Issues Paper

Samantha Rudolph is a Wurundjeri woman, and the Aboriginal Policy Officer with Consumer Action Law Centre. She works as part of an integrated practice project addressing the systemic causes of consume...

Scam losses are increasing dramatically- what should be done?

Opinion piece by Gerard Brody, CEO Consumer Action As more and more people contact Consumer Action Law Centre regarding scam losses, and increasingly large losses, I've been thinking about the adequa...

Strengthening protections against unfair contract terms: Comments on Treasury exposure draft legislation

This joint submission contains feedback on Treasury’s proposed reforms to unfair contract term (UCT) protections for consumers and small businesses from Consumer Action Law Centre, Financial Rights Le...

Improvements in consumer protection for solar welcome, but more needed

The Clean Energy Regulator (CER) review into rooftop solar makes some important proposals improve accountability for solar retailers, but for the new rules to really be effective, reform needs to go f...

Consumer vulnerability: Expectations for the telco industry

This joint submission is made on behalf of Consumer Action Law Centre, WEstjustice, Victorian Aboriginal Legal Service and Hume Riverina Community Legal Service. Broadly, we are pleased to see the...

Energy Assistance Report: Second Edition

This is Consumer Action Law Centre’s (Consumer Action) second Energy Assistance Report, following our previous report published in July 2019. The original report explored whether the introduction o...

REPORT: Victorians living alone and single parents continue to struggle with energy debt

A report released today by Consumer Action Law Centre has found that while Victoria’s energy retailers are slowly improving their support of people having difficulty paying their bills, Victorians liv...

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Regional Telecommunications Review: Access and affordability in regional, rural and remote Indigenous communities

Consultation on Owners Corporations Amendment Regulations 2021

Supporting South Australian Council of Social Service’s submission to the Remote Area Energy Supply Scheme Issues Paper

Scam losses are increasing dramatically- what should be done?

Strengthening protections against unfair contract terms: Comments on Treasury exposure draft legislation

Improvements in consumer protection for solar welcome, but more needed

Consumer vulnerability: Expectations for the telco industry

Energy Assistance Report: Second Edition

REPORT: Victorians living alone and single parents continue to struggle with energy debt

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