Used car warranties: Phil’s story
Phil* bought a used car as a gift for his granddaughter in October 2014. He also bought a motor vehicle warranty from National Warranty Company. Phil paid $4500 for the car and $295 for the warranty....
‘Lemon’ laws – An inquiry into consumer protections and remedies for buyers of new motor vehicles
The Consumer Action Law Centre (Consumer Action) welcomes the opportunity to comment on the need to improve the consumer protections and remedies for buyers of ‘lemon’ motor vehicles. We strongly sup...
Used car warranties: Christian’s story
Christian (name changed) bought a second hand car in late 2014. He had had gearbox trouble with a previous car which cost him a lot of money, so when he noticed advertising for National Warranty Compa...
How do I claim a refund for a used car warranty?
Are you unhappy with a used car warranty you bought? Read the following to complain and ask for a refund. Step one: Download our template letter here (Microsoft Word document) It will be useful to h...
I’ve complained about a used car warranty – what do I do next?
What to do next... See what they say If you are unhappy with the warranty provider's response or if the warranty provider does not respond within 45 days, lodge a complaint. Just because they sa...
“Almost completely worthless” – used car warranties catching out countless Australians
Bought a second hand car? There’s a good chance you’ve been offered an extended warranty. A Consumer Action investigation has found that warranty providers can avoid paying many if not most claims pur...
Junk Insurance and Rubbish Warranties
You might have bought something useless and don’t even know it. If you’ve purchased a used car or taken out a credit card or loan, you may have paid for some junk insurance or a rubbish warranty that...
Submission: Regulatory Review of the Motor Car Traders Act (MTCA) 1986
Consumer Action has submitted comment on the Issue Paper for the regulatory review of the Motor Car Traders Act (MTCA) 1986. We generally do not agree that the regulatory burden on traders is exces...
Consumers urged to get advice regarding rent to buy car agreements from Plunkett Rd in Dandenong
Consumer Action is urging consumers to seek legal advice if they have entered into a rent to buy car agreement at 10-12 Plunkett Rd in Dandenong. This agreement may be with R.V. Investments (Aust) Pty...
Can I get out of a contract to buy a car from a car trader? – your cooling-off rights
Key Messages: you can cancel a contract with a motor car trader in certain circumstances; act quickly and get advice about what your rights are. This fact sheet provides you informa...
Motor Finance Wizard – general information
Use this fact sheet if you: have a contract with Motor Finance Wizard and want more information. More information can be found in our related factsheets: Action Sheet: Motor Finance Wiza...
Motor Finance Wizard: how to make a free complaint to the Credit and Investments Ombudsman
Use this fact sheet if you: want to make a free complaint about Motor Finance Wizard to the Australian Financial Complaints Authority (AFCA) This factsheet should be read along with our relate...
Motor Finance Wizard – Walker v DTGV1 Pty Ltd
Key Message: DTGV1 Pty Ltd, trading as V1 Leasing, is one of a number of companies which trade under the name of ‘Motor Finance Wizard’; in Walker v DTGV1 Pty Ltd, Motor Finance Wizard w...
Media release: Bulk complaint made against Motor Finance Wizard to the Credit Ombudsman Service
The Consumer Action Law Centre has assisted consumers to lodge a bulk complaint against DTGV1 Pty Ltd (which trades as Motor Finance Wizard in Victoria). Gerard Brody, Director of Policy and Campaign...
Motor Finance Wizard
Consumer Action campaigns against unfair practices by car traders. We've received numerous consumer complaints about the practices of Motor Finance Wizard, including: Sales targeting towards low-inc...
Media release: ASIC grants licence to ‘misleading, deceptive and unconscionable’ trader
In a move that has disappointed the Consumer Action Law Centre, ASIC has granted a consumer credit licence to a company whose conduct has been found to be misleading, deceptive and unconscionable. Th...
Media release: Legal tribunal finds Motor Finance Wizard’s practices ‘unfair’ and ‘seriously flawed
Motor car dealer and financier Motor Finance Wizard has been ordered to cancel a car lease contract with a vulnerable customer, refund her money and clear her credit report. The legal decision, made...
Media release: Consumer Action launches litigation against Motor Finance Wizard
Consumer Action Law Centre has issued proceedings against Motor Finance Wizard (Melbourne Sales) Pty Ltd (‘Motor Finance Wizard’) and Kwik Finance (Melb) Pty Ltd (‘Kwik Finance’) in the Victorian Civi...