Junk warranties: Your time is up
Consumer Action Law Centre says a class action to be launched against Australia’s biggest extended car warranty company shows rubbish warranties have had their day. International law firm Quinn Ema...
Future of Financial Advice – Post Implementation Review submission
The Consumer Action Law Centre is pleased to provide a submission in response to the Consultation Paper prepared as part of the Post Implementation Review of the Future of Financial Advice reforms....
Submission: General Insurance Code of Practice 2017 Review
The Code is an important piece of self-regulation, setting out the best practice expected of the industry. Recent inquiries and reviews have ventilated a number of persistent, systemic problems for ge...
Progress on banking code, but missed opportunities too: consumer advocates
The Australian Banker's Association (ABA) response to the Independent Review of the Code of Banking Practice (Khoury Review) is a positive start, but consumer advocates say there are some missed oppor...
Consumer protection in the banking, insurance and financial sector
The Consumer Action Law Centre (Consumer Action) is pleased to provide a submission to the Senate Inquiry into consumer protection in the banking, insurance and financial sector. Read the full subm...
“Car yards should be ashamed”: tips on avoiding car yard shonks
Consumer Action Law Centre is warning Australians about the behaviour of car yard shonks following an ASIC action refunding $400,000 to a group of NSW car buyers who were forced to purchase warran...
ACCC rejects weak effort by insurers to fix junk insurance
The Australian Competition and Consumer Commission (ACCC) has today rejected a cynical move by the insurance industry to keep selling junk insurance products. The industry has placed blame on the size...
Submission: ANZ Banking Group Ltd—Exclusive Dealing Notification N99426
Thank you for the invitation to comment on the ANZ Banking Group Ltd—Exclusive Dealing Notification N99426 (the Notification), under which ANZ is only financing Esanda and ANZbranded comprehensive car...
Victims of financial scandals need simple justice – response to Ramsay EDR Review
Following the slew of financial scandals Australians have faced in recent years, consumer advocates say that Australians need simple and accessible justice with reformed Ombudsman services. The Rev...
Submission: Applications for authorisation—A191556-A91557 Aioi Nissay Dowa Insurance Company Australia Pty Ltd & Ors
This submission focuses on the public benefit and detriment of the proposal for consumers. Any benefits to motor vehicle dealerships or insurers are private and not public in nature, and we do not b...
Junk insurance victims fight back as ASIC report damns industry
Australians sold junk insurance are demanding their money back as ASIC releases a damning report into the atrocious value and shocking sales practices at car yards. The ASIC “A market that is faili...
Australians urged to fight back against junk insurance and demand over $70m in refunds
https://www.youtube.com/watch?v=tLFnf30Qu6k Australians could be due for over $70m* worth of refunds each year for insurance and warranty products they don’t even know they’ve bought. The latest...
From Good to Great – the Australian Consumer Law Review and beyond – Consumer Congress 2016 Speech
Gerard Brody, National Consumer Congress, 16 March 2016 The Australian Consumer Law has served the community well since it was enacted back in 2010, and it has produced a number of significant outc...
Stop selling junk – ASIC reports show how Australians are being dudded out of millions
Consumer Action Law Centre is calling on insurance and warranty companies to stop selling junk following the release of two damning ASIC reports. ASIC today released two reports examining add-on in...
Junk merchants fleecing millions from unknowing Australians
Unknowing Australians could be paying millions of dollars for junk insurance according to a new report from Consumer Action Law Centre. The ‘Junk Merchants’ report says that Consumer Credit (CCI) a...
Add-on insurance – watch out!
Consumer Action has helped a client take on one of Australia's biggest finance companies about add-on insurance and a high-cost loan. In April 2013, our elderly client asked for a loan of $10,000 to...
Junk Insurance and Rubbish Warranties: Help stop others going through the same.
Earlier this year we shared about the risks of junk insurance and rubbish warranties. Now we need your help. We would like to hear from you if you’ve recently been sold: a motor vehicle warran...
Junk Insurance and Rubbish Warranties
You might have bought something useless and don’t even know it. If you’ve purchased a used car or taken out a credit card or loan, you may have paid for some junk insurance or a rubbish warranty that...
Media release: Consumer advocates welcome Allianz’s $400,016 refund but warn mis-selling of insurance is an ongoing problem
Consumer Action Law Centre has welcomed news that Allianz Australia Insurance will refund $400,016 to Australians who were sold its Consumer Credit Insurance (CCI) alongside payday loans. Consumer Ac...
Media release: The numbers show Consumer Credit Insurance is a poor deal for consumers
New figures from the Australian Prudential Regulation Authority show Australians spent $330 million on Consumer Credit Insurance in the twelve months to June this year, yet only 23 cents in every doll...
Media release: Report into consumer credit insurance exposes dirty tactics
The Consumer Action Law Centre has responded to ASIC’s report into consumer credit insurance (CCI), by saying that it confirms two of its long held suspicions; that many lenders selling CCI are using...