The Life Insurance Code final round of consultation

Financial Rights Legal Centre, Consumer Action Law Centre and Redfern Legal Centre have made a joint submission to the final round of consultation on the review of the Life Insurance Code of Practice...

Making the insurance claims process fair

From a consumer perspective, claims handling is the most critical part of the insurance process, and one of the most problematic. Too often, the claims process is arduous, lengthy and unfair. In ou...

Fairness must drive consumer policy in 2020

by Gerard Brody, CEO of Consumer Action Law Centre   Fairness will be the big issue in consumer policy during 2020. It is being talked about like never before. This follows on from Kenneth...

A dynamic year for consumer advocacy

There’s no denying that 2019 was a dynamic one for Consumer Action, bringing a wave of change for consumer rights in Australia. You can find out more about what we’ve been up to this past year in our...
Submission: Inquiry into credit and financial services targeted at Australians at risk of financial hardship

Reforming the sale of add-on insurance

Seven leading consumer groups commented on The Treasury’s Reforms to the sale of add on insurance: Proposal Paper: Consumer Action Law Centre Financial Rights Legal Centre CHOICE Consume...
Submission: Telecommunications Consumer Safeguards Review Part A – Consumer Redress and Complaints Handling

The norm of fairness must be recognised

Our existing consumer protection framework has failed to prevent unfairness from becoming embedded in business practices. From unclear marketing, subscriptions that make cancellation difficult, to...