Submission - Consumer Action Law Centre

Submission: Taxi industry inquiry – complaints handling and dispute resolution

In this submission, Consumer Action responds to only one of the questions in the consultation paper - that is, ‘do the Victorian Taxi Directorate and taxi booking networks have adequate policies and p...

Submission: Advanced metering infrastructure program – Issues paper for public consultation

Consumer Action welcomes the new Government's attempt to understand and address some of the underlying consumer concerns with the mandated rollout of Advanced Metering Infrastructure (AMI) or smart me...

Joint submission: Reforming flood insurance – clearing the waters discussion paper

The following is a joint consumer submission in response to the Clearing the Waters discussion paper released by the Australian Government on 5 April 2011. The Brotherhood of St Laurence, Choice, Cons...

Joint submission: Reforming Flood Insurance – Clearing the Waters discussion paper

Consumer Action has contributed to a joint consumer submission in response to the Clearing the Waters discussion paper (the discussion paper) released by the Australian Government on 5 April 2011. The...

Submission to Productivity Commission Inquiry on Network Regulation

Consumer Action welcomes the Productivity Commission’s investigation into benchmarking as a means of achieving more efficient delivery of network services and electricity infrastructure. Benchmarking...

Submission: Reserve Bank of Australia – Treasury ATM Taskforce consultations

Consumer Action welcomes the opportunity to contribute to the RBA-Treasury ATM Taskforce's report on the March 2009 ATM reforms. The March 2009 reforms can be considered a broad success, both because...

Submission: National Consumer Credit Protection Amendment Regulations 2011 – exposure draft

Consumer Action welcomes the opportunity to comment on the exposure draft of the National Consumer Credit Protection Amendment Regulations 2011, setting out the proposed amendment to ban exit fees on...

Submission: Exposure Draft – National Consumer Credit Protection Amendment Regulations 2011

Submission: “Reconnecting the Customer”- ACMA public inquiry consultation paper

Customer service is extremely poor in the Australian telecommunications industry, and has been for many years. Misleading advertising, unfair contract terms and deceptive sales practices are so common...

Submission: Australian Energy Regulator’s Victorian Draft Distribution Determination 2011- 2015

Consumer Action strongly supports the Draft Decision and the level of scrutiny the AER has applied to the Distribution Network Service Providers' regulatory proposals. We continue to have some concern...

Joint submission: National Legal Profession Reform

This submission considers the proposed regulation from the viewpoint of individual, small business and community organisations as clients. This is a once in a generation opportunity for significant r...

Submission: Unfair terms in insurance contracts – options paper

Consumer Action thanks the Government for seeking stakeholder input on addressing unfair terms in insurance contracts, facilitated by the publication of the Unfair terms in insurance contracts - Optio...

Submission: Financial Services Working Group – Corporations Amendment Regulations 2009

Consumer Action is a strong supporter of the objectives of the Financial Services Working Group in endeavouring to make financial services product disclosure simpler and more meaningful for consumers,...

Submission: Exposure draft – Review of initial distribution network service providers’ proposals for the 2011 – 2015 regulatory period.

Consumer Action welcomes the opportunity to make a submission to the Australian Energy Regulator's review of initial Distribution Network Service Providers' Proposals for the 2011 - 2015 Regulatory Pe...

Submission: Action against fraudulent phoenix activity – Commonwealth Government proposals paper

Whilst Consumer Action generally agrees with the proposition in the Proposals Paper – that the underlying distinction between illegitimate, or phoenix activity and a legitimate use of the corporate fo...

Submission: Response to the 2009 Victorian Bushfires Royal Commission’s Fire Services Levy and Insurance Discussion Paper

We welcome the opportunity to provide comment to the 2009 Victorian Bushfires Royal Commission in response to its Discussion Paper on the fire services levy and insurance. This submission is made joi...

Submission: Unconscionable Conduct Issues Paper

Consumer Action welcomes the opportunity to provide comment to the inquiry process established by the Government to examine options for clarifying the unconscionable conduct provisions of the Trade Pr...

Submission: Review of Victoria’s wrongful disconnection payment

Consumer Action remains strongly supportive of the Victorian wrongful disconnection payment legislative obligation. It continues to fulfill its role as an incentive on retailers to guard against non-c...

Submission: Inquiry into State Government Taxation and Debt

Consumer Action welcomes the opportunity to make a submission to the Economic Development and Infrastructure Committee‘s Inquiry into State Government Taxation and Debt. The Inquiry terms of referenc...

Submission: CCAAC Consumer rights – statutory implied conditions and warranties issues paper

Consumer Action supports national harmonisation and clarification of Australia’s laws on statutory conditions and warranties, so long as harmonisation does not weaken protections for consumers. Howev...

Submission: National Human Rights Consultation

We welcome the opportunity to provide these comments on the National Human Rights Consultation to the Australian Government. We further commend the government on its action to ensure this important is...

Submission: Australian Consumer Law – draft unfair contract terms provisions

Consumer Action strongly supports national unfair contract terms regulation. We consider that the draft legislation in the Paper largely reflects the policy intent previously communicated by the Minis...

Joint submission: Metropolitan Melbourne Water Price Review 2008-09 – draft decision

This submission is put forward by the Consumer Utilities Advocacy Centre Ltd and the Consumer Action Law Centre in response to the Draft Decision released by the Victorian Essential Services Commissio...

Submission: Crime Amendment (identity crime) Bill 2008 – exposure draft

Consumer Action welcomes the opportunity to comment on the Victorian Government’s exposure draft – Crime Amendment (Identity Crime) Bill 2008. We support the Bill’s proposals to provide for new and c...

Submission: Access Regime for the ATM System

Consumer Action supports the RBA’s efforts to improve the efficiency and competitiveness of payments systems in Australia, including the ATM system. As the Consultation notes, interchange fee amounts...

Submission: Trade Practices – Unconscionable Conduct

Consumer Action welcomes the opportunity to provide this submission to the Senate Economics Committee’s Inquiry into the need to develop a clear statutory definition of unconscionable conduct for the...

Joint submission: Review of the Code of Banking Practice 2007-2008

CHOICE and Consumer Action support and endorse the joint consumer submission to the Review of the Code of Banking Practice. This submission concentrates on the issue of bank penalty fees in more detai...

Submission: Inquiry into competition in the banking and non-banking sectors

Consumer Action is pleased to make a submission to the House of Representatives Standing Committee on Economics inquiry into competition in the banking and non-banking sectors. Our submission conside...

Submission: Review of trustee remuneration

As detailed in this submission, we support many of the amendments to the framework for trustee remuneration proposed by the paper. However, we are concerned that the tenor of the paper is primarily de...

Submission: Inquiry into the Unit Pricing (Easy comparison of grocery prices) Bill 2008

Consumer Action welcomes opportunity to provide this submission to the Senate Economics Committee’s Inquiry into the Unit Pricing (Easy comparison of grocery prices) Bill 2008. In summary, our reco...

Submission: Financial Services and Credit Reform Green Paper

Consumer Action strongly supports Option 2 proposed on page 12 of the Green Paper, where the Commonwealth Government would assume responsibility, not only for mortgage credit and advice, but also for...

Submission: Financial Services and Credit Reform Green Paper

Consumer Action welcomes the opportunity to provide comment on the Financial Services and Credit Reform Green Paper, released by the Australian Government Treasury on 3 June 2008. Consumer Action s...

Submission: Reform of Australia’s payments system

Consumer Action is supportive of the approach by the Reserve Bank of Australia to the electronic payments system and we welcome the pragmatism of the RBA in stepping in and regulating interchange fees...

Submission: Inquiry into Australia’s Mandatory Last Resort Home Warranty Insurance Schemes

Consumer Action welcomes the Senate Economics Committee Inquiry into Australia’s Mandatory Last Resort Home Building Warranty Insurance (HBWI) schemes. We have long been concerned that the mandatory H...

Submission: Discussion paper 72: review of Australian privacy law

Consumer Action welcomes the opportunity to comment on the above Paper prepared by the Australian Law Reform Commission. Our submission focuses on some key credit reporting issues as well as some gene...

Submission: Abacus Draft Code of Practice

Consumer Action has made a submission in relation to the proposed Abacus Australian Mutuals Draft Code of Practice. As a general comment, we record our support for both the tenor and quality of the Dr...

Submission: Alternative dispute resolution – discussion paper

Consumer Action has made a submission on the Alternative Dispute Resolution Discussion Paper prepared by the Victorian Parliament Law Reform Committee. In particular, Consumer Action has a number of s...

Submission: Review of the effectiveness of competition in electricity and gas retail markets in Victoria – first draft report

Consumer Action has commented on the Australian Energy Market Commission’s Review of the Effectiveness of Competition in Electricity and Gas Retail Markets – First Draft Report which was released for...

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