EDR Review: Joint Consumer Submission
The following consumer advocacy organisations have made a joint submission to the Ramsay EDR Review: Care Inc Financial Counselling Service and the Consumer Law Centre of the ACT Caxton Legal...
Consumer Protections for Behind the Meter electricity supply
Consumer Action Law Centre (Consumer Action) and Consumer Utilities Advocacy Centre (CUAC) welcome the opportunity to respond to the Council of Australian Governments Energy Council (Energy Council) c...
Review of the Limited Merits Review Regime
Consumer Action Law Centre (Consumer Action) and Consumer Utilities Advocacy Centre (CUAC) welcome the opportunity to respond to the Council of Australian Governments Energy Council (Energy Council) r...
Stand-alone energy systems in the Electricity Market
Consumer Action Law Centre (Consumer Action) and Consumer Utilities Advocacy Centre (CUAC) welcome the opportunity to respond to the Council of Australian Governments’ Energy Council (Energy Council)...
Expansion of the Financial Ombudsman Service’s (FOS) Small Business Jurisdiction
Financial Counselling Australia, Consumer Action Law Centre and Financial Rights Legal Centre welcome the opportunity to respond to the Expansion of FOS’s Small Business Jurisdiction – Consultation Pa...
Draft Life Insurance Code of Practice – Second Public Consultation
Thank you for the opportunity for Consumer Action Legal Centre (Consumer Action) and the Financial Rights Legal Centre (Financial Rights) to comment on the Financial Services Council’s (FSC’s) Draft L...
Independent review of product sales commissions and product based payments
The Consumer Action Law Centre (Consumer Action), Financial Rights Legal Centre (Financial Rights) and Good Shepherd Microfinance (GSM) are pleased to provide a joint submission in response to the Aus...
Productivity Commission Issues Paper – Consumer Law Enforcement and Administration
The Consumer Action Law Centre (Consumer Action) is pleased to provide comment in response to the Productivity Commission Issues Paper – Consumer Law Enforcement and Administration (Issues Paper)....
General Exemption Order Review
Consumer Action has joined with Consumer Utilities Advocacy Centre to make a submission to the Department of Land, Water and Planning Position Paper on the General Exemptions Order. The Paper proposes...
Emergency Service Levy Monitor – price exploitation and false conduct draft guidelines
Consumer Action Law Centre (Consumer Action) is pleased to comment on the Emergency Services Levy Insurance Monitor Act 2016 Draft Guidelines on the prohibition against price exploitation and Draft Gu...
Productivity Commission’s Issues Paper Human Services – Identifying sectors for reform (Issues Paper).
Consumer Action Law Centre is pleased to provide this submission to the Productivity Commission’s Issues Paper Human Services – Identifying sectors for reform (Issues Paper). This submission provides...
Public Inquiry: Data Availability and Use
Consumer Action has provided a submission in response to the Productivity Commission's Issues Paper for its inquiry on Data Availability and Use. The submission primarily focuses on the need to mai...
Submission to the ESC Water Pricing Approach Review
Consumer Action has partnered with the Consumer Utilities Advocacy Centre and the Victorian Council of Social Service to provide a submission to the Essential Services Commission Position Paper, A New...
Review of Enforcement Regimes under the National Energy Laws: Proposed policy positions for consultation
Consumer Action Law Centre welcomes the opportunity to comment on the consultation paper, Review of Enforcement Regimes under the National Energy Laws: Proposed policy positions for consultation, rele...
Parliamentary Inquiry into the Retirement Housing Sector
The Consumer Action Law Centre (Consumer Action), Council on the Ageing Victoria (COTA), Housing for the Aged Action Group (HAAG), Justice Connect (Seniors Law) (Justice Connect) and Residents of Reti...
Redesigning VET FEE-HELP – responding to the Discussion Paper
Consumer Action is pleased to comment on the Australian Government's discussion paper outlining a raft of proposed changes to the VET FEE-HELP system. We have responded positively to a number of key s...
Credit Cards: improving consumer outcomes and enhancing competition
Consumer Action Law Centre (Consumer Action) and the Financial Rights Legal Centre (FRLC) is pleased to comment on the proposed reforms outlined in Credit cards: improving consumer outcomes and enhanc...
Submission to AER on its approval of minimum amount owing for disconnection
Consumer Action has provided a submission to the Australian Energy Regulator on its approval of the minimum amount owing for disconnection of electricity or gas under the National Energy Retail Rules....
Role of LIV in regulation of the profession: Submission
In the June edition of the Law Institute Journal, the Law Institute of Victoria asks “who should regulate the profession”? It is the view of consumer and community lawyers that any modern regulatory...
Consumer property law review: Issue Paper 3: Sale of land and business
Consumer Action Law Centre (Consumer Action) is pleased to make this submission to Consumer Affairs Victoria's (CAV) review of Victoria's consumer property laws on Issue Paper 3: Sale of land and busi...
Australian Consumer Law Review – submission
The Consumer Action Law Centre (Consumer Action) welcomes the opportunity to respond to the Australian Consumer Law Review—Issues Paper (Issues Paper). The Review is highly anticipated and offers a...
AER Electricity Ring-Fencing Guideline
Ring-fencing is undertaken when a monopoly business also operates in a contestable market, and some form of functional separation is deemed necessary to ensure the market remains competitive. Read...
Submission to Consumer Property Law Review: Issue Paper 2 – Owners corporations
Consumer Action Law Centre (Consumer Action) is pleased to make this submission to Consumer Affairs Victoria's (CAV) review of Victoria's consumer property laws on Issue Paper 2: Owners corporations (...
Improving bankruptcy and insolvency laws – Proposals paper
The Consumer Action Law Centre (Consumer Action) welcomes the opportunity to provide input to proposed changes to Australia’s bankruptcy and insolvency laws. To read a PDF of the submission online,...
Submission to the AER Draft Sustainable Payment Plan Framework
The Consumer Action Law Centre (Consumer Action) is pleased to provide comment on the AER Draft Sustainable Payment Plan Framework (the draft framework). Read our full submission here [PDF]...
Submission to ESC’s Draft Energy Compliance and Enforcement Policy, April 2016
The Consumer Action Law Centre (Consumer Action) wishes to make a brief submission to the Essential Services Commission’s (the Commission) consultation on its Draft Energy Compliance and Enforcement P...
Review of the Small Amount Credit Contract Laws – Final Report
Consumer Action Law Centre (Consumer Action) is pleased to comment on the Review of the Small Amount Credit Contract Laws – Final Report as part of The Treasury's review of the Small Amount Credit Con...
Victorian Civil and Administrative Tribunal (Fees) Regulations 2016
The Consumer Action Law Centre (Consumer Action) welcomes the opportunity to provide input to the Victorian Civil and Administrative Tribunal (Fees) Regulations (VCAT Fees) Review. Read our full su...
Residential Tenancies Act review: Issues Paper 3 – Rights and responsibilities of landlords and tenants
Consumer Action Law Centre (Consumer Action) is pleased to comment on Issues Paper 3 - Rights and responsibilities of landlords and tenants as part of Consumer Affairs Victoria's (CAV's) review of the...
Price Review 2016: Melbourne Water – Essential Services Commission Draft Decision
The Consumer Utilities Advocacy Centre (CUAC) and the Consumer Action Law Centre (CALC) welcome the opportunity to comment on the Essential Service Commission’s (Commission) Price Review 2016: Melbour...
Scrutiny of Financial Advice Inquiry: Additional terms of reference on the life insurance industry
Joint submission with Financial Rights Legal Centre and CHOICE to the Senate Economics References Committee Scrutiny of Financial Advice Inquiry: Additional terms of reference on the life insurance in...
Residential Tenancies Act review: Issues Paper 2 – Rent, bonds and other charges
Consumer Action Law Centre (Consumer Action) is pleased to comment on Issues Paper 2—Rent, bonds and other charges as part of Consumer Affairs Victoria's (CAV) review of Victoria's Residential Tenanci...
CP247: Client review and remediation programs and update to record-keeping requirements
The Consumer Action Law Centre (Consumer Action) welcomes the opportunity to comment on ASIC’s Consultation Paper 247: Client review and remediation programs and update to record-keeping requirements....
Review of Card Payments Regulation – Consultation Paper
Thank you for the opportunity to provide comment on the reforms proposed by the Reserve Bank of Australia (RBA) in the Review of Card Payments Regulation Consultation Paper (Consultation Paper), relea...
Inquiry into the causes and consequences of the collapse of listed retailers in Australia
The Consumer Action Law Centre (Consumer Action) welcomes the opportunity to comment on the Inquiry into the causes and consequences of the collapse of listed retailers in Australia (Inquiry). View...
Submission to consumer property law review: Issue Paper 1 – Conduct and institutional arrangements for estate agents, conveyancers and owners corporation managers
Consumer Action Law Centre (Consumer Action) is pleased to make this submission to Consumer Affairs Victoria's (CAV) review of Victoria's consumer property laws on Issue Paper 1: Conduct and instituti...
Submission to Council on Federal Financial Relations Affordable Housing Working Group – Innovative financing models
Consumer Action Law Centre (Consumer Action) is pleased to make this submission to the Affordable Housing Working Group. Consumer Action's legal service and financial counselling service assist many...
Review of the Warehousemen’s Liens Act 1958 (VIC)
Consumer Action Law Centre has provided comment on the review of the Warehousemen’s Liens Act 1958 (Vic) (“Act”). Read our full submission here [PDF]...
Debt Management Firms Communiqué
Around forty representatives from consumer advocacy organisations, industry associations, ombudsman schemes, government agencies and regulators met in Melbourne on 18 February 2016 to discuss the soci...
Access to Justice Review
The Consumer Action Law Centre (Consumer Action) welcomes the opportunity to provide input to the Access to Justice Review. We have provided responses to specific relevant questions raised under each...
Submission to The Treasury on priorities for 2016-17 Federal Budget
Consumer Action Law Centre (Consumer Action) welcomes the opportunity to provide input into The Treasury’s budget development for financial year 2016-17. The stated aim of the Government in inviting s...
Draft Life Insurance Code of Practice
Joint submission with Financial Rights Legal Centre and Financial Counselling Australia to the draft Life Insurance Code of Practice. Read the full report here [PDF]...
Submission to the 2016 Retail Competition Review Approach Paper (RPR0004)
Consumer Action Law Centre (Consumer Action) welcomes the opportunity to provide input into the approach to the Australian Energy Market Commission (AEMC) 2016 Retail Competition Review (the Review)....
Submission: SACC Review Interim Report
Consumer Action has made its submission in response to the SACC Review Interim Report. We continue to push for tighter regulation on payday loans and consumer leases, which have been shown to cause si...
Further Education and Training (Training Ombudsman) And Another Act Amendment Bill 2015 (QLD)
The Consumer Action Law Centre (Consumer Action) welcomes the opportunity to comment on the Further Education and Training (Training Ombudsman) And Another Act Amendment Bill 2015 (Bill) (QLD) Read o...
Submission to the draft AER (Retail) Exempt Selling Guidelines
The Consumer Action Law Centre (Consumer Action) is pleased to provide comment on the revised AER (Retail) Exempt Selling Guideline (the Guideline). Read our full submission here [PDF]....
Housing Decisions of Older Australians
The Consumer Action Law Centre (Consumer Action), Housing for the Aged Action Group (HAAG), Residents of Retirement Villages Victoria (RRVV) and Council on the Ageing Victoria (COTA Vic) welcome the o...
Submission to the Inquiry into the financial hardship arrangements of energy retailers
Consumer Action Law Centre (Consumer Action) welcomes the opportunity to provide input into the Essential Services Commission's (the Commission) Inquiry into the financial hardship arrangements of ene...
Australians should be compensated for poor financial advice: Consumer groups
Australia’s leading consumer groups have made a joint submission to the Senate Economics Committee’s Scrutiny of Financial Advice Inquiry calling for a last resort compensation scheme for consumers wi...
Submission: Review of Card Payments Regulation Issues Paper
The Consumer Action Law Centre (Consumer Action) and Financial Rights Legal Centre (Financial Rights) welcome the opportunity to comment on the Review of Card Payments Regulation Issues Paper (the Iss...