EDR Review – Interim Report
Thank you for the opportunity to comment on the Review of the Financial System Dispute Resolution Framework – Interim Report (Interim Report). This joint submission was coordinated by Consumer Action...
Submission in response to Consultation Paper 272 – Remaking ASIC class orders on time-sharing schemes
Consumer Action Law Centre (Consumer Action) and Financial Rights Legal Centre (Financial Rights) are pleased to make this submission to the Australian Securities and Investments Commission’s (ASIC) p...
Productivity Commission Draft Report – Consumer Law Enforcement and Administration
The Consumer Action Law Centre (Consumer Action) is pleased to provide comment in response to the Productivity Commission Draft Report – Consumer Law Enforcement and Administration (Draft Report)....
Submission to The Treasury on priorities for 2017-18 Federal Budget
Consumer Action has provided input into The Treasury’s budget development for financial year 2017-18. We have identified four budget measures that would, if implemented, enhance justice for all Aus...
Proposed Industry Funding Model for the Australian Securities and Investments Commission – Proposals Paper.
Consumer Action Law Centre (Consumer Action) and CHOICE welcome the opportunity to comment on the Proposed Industry Funding Model for the Australian Securities and Investments Commission (ASIC). Re...
Submission: ANZ Banking Group Ltd—Exclusive Dealing Notification N99426
Thank you for the invitation to comment on the ANZ Banking Group Ltd—Exclusive Dealing Notification N99426 (the Notification), under which ANZ is only financing Esanda and ANZbranded comprehensive car...
Public Inquiry: Data Availability and Use – Draft Report
The Consumer Action Law Centre (Consumer Action) welcomes the opportunity to comment on the Data Availability and Use – Draft Report October 2016 (Draft Report). Read the full submission here [PDF]...
Submission to Consumer Property Law Review: Options for reform of the Owners Corporations Act 2006
The Consumer Action Law Centre (Consumer Action) is pleased to make this submission to Consumer Affairs Victoria's (CAV) comprehensive review of Victoria's consumer property laws, specifically on Opti...
Australian Consumer Law Review: Interim Report
The Consumer Action Law Centre (Consumer Action) welcomes the opportunity to respond to the Australian Consumer Law Review—Interim Report (Interim Report). While we are engaged with the process, we...
Supplementary Submission: Applications for authorisation—A191556-A91557 Aioi Nissay Dowa Insurance Company Australia Pty Ltd & Ors
We refer to our original submission on the application by insurers for Australian Competition and Consumer Authority (ACCC) authorisation to cap commissions on add-on insurance sold through motor vehi...
Submission: Life insurance industry inquiry
This submission will focus on issues seen in Consumer Action’s casework and policy work, including life insurance contract terms which could be ‘unfair’, an assessment industry self regulation and p...
Transition to Metering Competition in Victoria
The Alternative Technology Association (ATA), Consumer Action Law Centre (Consumer Action), and Consumer Utilities Advocacy Centre (CUAC) welcome the opportunity to respond to the Energy Policy and Pr...
Submission on the proposed safety net for energy consumers facing payment difficulty
The Consumer Action Law Centre (Consumer Action) and Financial and Consumer Rights Council (FCRC) welcome the opportunity to comment on the Commission’s proposed safety net for energy consumers facing...
Financial Services Council – Draft Minimum Standard Medical Definitions
Thank you for the opportunity for the Financial Rights Legal Centre and the Consumer Action Law Centre to comment on the Financial Services Council’s Draft Minimum Standard Medical Definitions. Rea...
Codes of Conduct for Registered Building Practitioners
Consumer Action welcomes the opportunity to comment on the Victorian Building Authority’s (VBA) Draft Codes of Conduct Protocol (the Draft Protocol). The Draft Protocol has been designed to assist bui...
Parliamentary Inquiry into the Retirement Housing Sector
The Consumer Action Law Centre (Consumer Action) is pleased to contribute to the Parliamentary Inquiry into Retirement Housing, which we believes speaks to a real and urgent need for more effective re...
New car retailing industry market study: Response to Issues Paper
Consumer Action Law Centre (Consumer Action) is pleased to make this submission to the Australian Competition and Consumer Commission (ACCC’s) review of the new car retail market. Read the full sub...
Submission: Applications for authorisation—A191556-A91557 Aioi Nissay Dowa Insurance Company Australia Pty Ltd & Ors
This submission focuses on the public benefit and detriment of the proposal for consumers. Any benefits to motor vehicle dealerships or insurers are private and not public in nature, and we do not b...
Inquiry into the VET Student Loans Bill 2016, the VET Student Loans (Consequential Amendments and Transitional Provisions) Bill 2016 and the VET Student Loans (Charges) Bill 2016
Consumer Action Law Centre (Consumer Action) is pleased to make this submission to the Senate Standing Committee on Education and Employment in relation to the Inquiry into the VET Student Loans Bill...
Dispute resolution and complaint handling in the financial services sector – Letter to the Hon. Malcolm Turnbull MP
Consumer advocates have written to the Prime Minister about access to justice in the finance and banking sector. "Our organisations have supported and represented thousands of consumers in disputes w...
EDR Review: Joint Consumer Submission
The following consumer advocacy organisations have made a joint submission to the Ramsay EDR Review: Care Inc Financial Counselling Service and the Consumer Law Centre of the ACT Caxton Legal...
Consumer Protections for Behind the Meter electricity supply
Consumer Action Law Centre (Consumer Action) and Consumer Utilities Advocacy Centre (CUAC) welcome the opportunity to respond to the Council of Australian Governments Energy Council (Energy Council) c...
Review of the Limited Merits Review Regime
Consumer Action Law Centre (Consumer Action) and Consumer Utilities Advocacy Centre (CUAC) welcome the opportunity to respond to the Council of Australian Governments Energy Council (Energy Council) r...
Stand-alone energy systems in the Electricity Market
Consumer Action Law Centre (Consumer Action) and Consumer Utilities Advocacy Centre (CUAC) welcome the opportunity to respond to the Council of Australian Governments’ Energy Council (Energy Council)...
Expansion of the Financial Ombudsman Service’s (FOS) Small Business Jurisdiction
Financial Counselling Australia, Consumer Action Law Centre and Financial Rights Legal Centre welcome the opportunity to respond to the Expansion of FOS’s Small Business Jurisdiction – Consultation Pa...
Draft Life Insurance Code of Practice – Second Public Consultation
Thank you for the opportunity for Consumer Action Legal Centre (Consumer Action) and the Financial Rights Legal Centre (Financial Rights) to comment on the Financial Services Council’s (FSC’s) Draft L...
Independent review of product sales commissions and product based payments
The Consumer Action Law Centre (Consumer Action), Financial Rights Legal Centre (Financial Rights) and Good Shepherd Microfinance (GSM) are pleased to provide a joint submission in response to the Aus...
Productivity Commission Issues Paper – Consumer Law Enforcement and Administration
The Consumer Action Law Centre (Consumer Action) is pleased to provide comment in response to the Productivity Commission Issues Paper – Consumer Law Enforcement and Administration (Issues Paper)....
General Exemption Order Review
Consumer Action has joined with Consumer Utilities Advocacy Centre to make a submission to the Department of Land, Water and Planning Position Paper on the General Exemptions Order. The Paper proposes...
Emergency Service Levy Monitor – price exploitation and false conduct draft guidelines
Consumer Action Law Centre (Consumer Action) is pleased to comment on the Emergency Services Levy Insurance Monitor Act 2016 Draft Guidelines on the prohibition against price exploitation and Draft Gu...
Productivity Commission’s Issues Paper Human Services – Identifying sectors for reform (Issues Paper).
Consumer Action Law Centre is pleased to provide this submission to the Productivity Commission’s Issues Paper Human Services – Identifying sectors for reform (Issues Paper). This submission provides...
Public Inquiry: Data Availability and Use
Consumer Action has provided a submission in response to the Productivity Commission's Issues Paper for its inquiry on Data Availability and Use. The submission primarily focuses on the need to mai...
Submission to the ESC Water Pricing Approach Review
Consumer Action has partnered with the Consumer Utilities Advocacy Centre and the Victorian Council of Social Service to provide a submission to the Essential Services Commission Position Paper, A New...
Review of Enforcement Regimes under the National Energy Laws: Proposed policy positions for consultation
Consumer Action Law Centre welcomes the opportunity to comment on the consultation paper, Review of Enforcement Regimes under the National Energy Laws: Proposed policy positions for consultation, rele...
Parliamentary Inquiry into the Retirement Housing Sector
The Consumer Action Law Centre (Consumer Action), Council on the Ageing Victoria (COTA), Housing for the Aged Action Group (HAAG), Justice Connect (Seniors Law) (Justice Connect) and Residents of Reti...
Redesigning VET FEE-HELP – responding to the Discussion Paper
Consumer Action is pleased to comment on the Australian Government's discussion paper outlining a raft of proposed changes to the VET FEE-HELP system. We have responded positively to a number of key s...
Credit Cards: improving consumer outcomes and enhancing competition
Consumer Action Law Centre (Consumer Action) and the Financial Rights Legal Centre (FRLC) is pleased to comment on the proposed reforms outlined in Credit cards: improving consumer outcomes and enhanc...
Submission to AER on its approval of minimum amount owing for disconnection
Consumer Action has provided a submission to the Australian Energy Regulator on its approval of the minimum amount owing for disconnection of electricity or gas under the National Energy Retail Rules....
Role of LIV in regulation of the profession: Submission
In the June edition of the Law Institute Journal, the Law Institute of Victoria asks “who should regulate the profession”? It is the view of consumer and community lawyers that any modern regulatory...
Consumer property law review: Issue Paper 3: Sale of land and business
Consumer Action Law Centre (Consumer Action) is pleased to make this submission to Consumer Affairs Victoria's (CAV) review of Victoria's consumer property laws on Issue Paper 3: Sale of land and busi...
Australian Consumer Law Review – submission
The Consumer Action Law Centre (Consumer Action) welcomes the opportunity to respond to the Australian Consumer Law Review—Issues Paper (Issues Paper). The Review is highly anticipated and offers a...
AER Electricity Ring-Fencing Guideline
Ring-fencing is undertaken when a monopoly business also operates in a contestable market, and some form of functional separation is deemed necessary to ensure the market remains competitive. Read...
Submission to Consumer Property Law Review: Issue Paper 2 – Owners corporations
Consumer Action Law Centre (Consumer Action) is pleased to make this submission to Consumer Affairs Victoria's (CAV) review of Victoria's consumer property laws on Issue Paper 2: Owners corporations (...
Improving bankruptcy and insolvency laws – Proposals paper
The Consumer Action Law Centre (Consumer Action) welcomes the opportunity to provide input to proposed changes to Australia’s bankruptcy and insolvency laws. To read a PDF of the submission online,...
Submission to the AER Draft Sustainable Payment Plan Framework
The Consumer Action Law Centre (Consumer Action) is pleased to provide comment on the AER Draft Sustainable Payment Plan Framework (the draft framework). Read our full submission here [PDF]...
Submission to ESC’s Draft Energy Compliance and Enforcement Policy, April 2016
The Consumer Action Law Centre (Consumer Action) wishes to make a brief submission to the Essential Services Commission’s (the Commission) consultation on its Draft Energy Compliance and Enforcement P...
Review of the Small Amount Credit Contract Laws – Final Report
Consumer Action Law Centre (Consumer Action) is pleased to comment on the Review of the Small Amount Credit Contract Laws – Final Report as part of The Treasury's review of the Small Amount Credit Con...
Victorian Civil and Administrative Tribunal (Fees) Regulations 2016
The Consumer Action Law Centre (Consumer Action) welcomes the opportunity to provide input to the Victorian Civil and Administrative Tribunal (Fees) Regulations (VCAT Fees) Review. Read our full su...
Residential Tenancies Act review: Issues Paper 3 – Rights and responsibilities of landlords and tenants
Consumer Action Law Centre (Consumer Action) is pleased to comment on Issues Paper 3 - Rights and responsibilities of landlords and tenants as part of Consumer Affairs Victoria's (CAV's) review of the...
Price Review 2016: Melbourne Water – Essential Services Commission Draft Decision
The Consumer Utilities Advocacy Centre (CUAC) and the Consumer Action Law Centre (CALC) welcome the opportunity to comment on the Essential Service Commission’s (Commission) Price Review 2016: Melbour...