Retail Remuneration Review – Issues Paper

The Consumer Action Law Centre (Consumer Action), is pleased to provide a submission in response to the Retail Remuneration Review Issues Paper (Issues Paper). As stated in our joint response to th...
February 14, 2017

EDR Review – Interim Report

Thank you for the opportunity to comment on the Review of the Financial System Dispute Resolution Framework – Interim Report (Interim Report). This joint submission was coordinated by Consumer Action...
February 3, 2017

Australian Consumer Law Review: Interim Report

The Consumer Action Law Centre (Consumer Action) welcomes the opportunity to respond to the Australian Consumer Law Review—Interim Report (Interim Report). While we are engaged with the process, we...
December 13, 2016

Submission: Life insurance industry inquiry

This submission will focus on issues seen in Consumer Action’s casework and policy work, including life insurance contract terms which could be ‘unfair’, an assessment industry self regulation and p...
December 2, 2016

Transition to Metering Competition in Victoria

The Alternative Technology Association (ATA), Consumer Action Law Centre (Consumer Action), and Consumer Utilities Advocacy Centre (CUAC) welcome the opportunity to respond to the Energy Policy and Pr...
November 22, 2016

Codes of Conduct for Registered Building Practitioners

Consumer Action welcomes the opportunity to comment on the Victorian Building Authority’s (VBA) Draft Codes of Conduct Protocol (the Draft Protocol). The Draft Protocol has been designed to assist bui...
November 22, 2016

Parliamentary Inquiry into the Retirement Housing Sector

The Consumer Action Law Centre (Consumer Action) is pleased to contribute to the Parliamentary Inquiry into Retirement Housing, which we believes speaks to a real and urgent need for more effective re...
November 16, 2016

EDR Review: Joint Consumer Submission

The following consumer advocacy organisations have made a joint submission to the Ramsay EDR Review: Care Inc Financial Counselling Service and the Consumer Law Centre of the ACT Caxton Legal...
October 11, 2016

Review of the Limited Merits Review Regime

Consumer Action Law Centre (Consumer Action) and Consumer Utilities Advocacy Centre (CUAC) welcome the opportunity to respond to the Council of Australian Governments Energy Council (Energy Council) r...
October 7, 2016

Stand-alone energy systems in the Electricity Market

Consumer Action Law Centre (Consumer Action) and Consumer Utilities Advocacy Centre (CUAC) welcome the opportunity to respond to the Council of Australian Governments’ Energy Council (Energy Council)...
October 7, 2016

General Exemption Order Review

Consumer Action has joined with Consumer Utilities Advocacy Centre to make a submission to the Department of Land, Water and Planning Position Paper on the General Exemptions Order. The Paper proposes...
September 1, 2016

Public Inquiry: Data Availability and Use

Consumer Action has provided a submission in response to the Productivity Commission's Issues Paper for its inquiry on Data Availability and Use. The submission primarily focuses on the need to mai...
July 29, 2016

Submission to the ESC Water Pricing Approach Review

Consumer Action has partnered with the Consumer Utilities Advocacy Centre and the Victorian Council of Social Service to provide a submission to the Essential Services Commission Position Paper, A New...
July 29, 2016

Role of LIV in regulation of the profession: Submission

In the June edition of the Law Institute Journal, the Law Institute of Victoria asks “who should regulate the profession”? It is the view of consumer and community lawyers that any modern regulatory...
June 17, 2016

Australian Consumer Law Review – submission

The Consumer Action Law Centre (Consumer Action) welcomes the opportunity to respond to the Australian Consumer Law Review—Issues Paper (Issues Paper). The Review is highly anticipated and offers a...
June 3, 2016

AER Electricity Ring-Fencing Guideline

Ring-fencing is undertaken when a monopoly business also operates in a contestable market, and some form of functional separation is deemed necessary to ensure the market remains competitive. Read...
June 2, 2016