Impact Report 2019-2020

Impact Report 2019 - 2020

2019-20 has been memorable, not just for COVID-19. Today we are delighted to publish our Impact Report for the period which highlights Consumer Action’s achievements over the past year.

Despite the challenges of working from home, we have stayed focussed on what we do best  -advocating for a better society where everyone has a fair go where no Australian is left behind. Read about the many successes we have had in holding the powerful to account, improving laws, fighting shonky businesses and helping people in need.

View the report by clicking the button below, or scroll down to see it at the bottom of this page.

Stakeholder Survey 2020

During July and August, we sought feedback from key stakeholders on the outcomes we pursue under the ‘fairer system’ domain of our Impact Framework.  The results are encouraging and insightful and they will contribute to the development of our 2021-2025 strategic plan, revision of our Impact Framework and associated internal priorities.

Audited Financial Statement 2019 - 2020

Our audited financial statement for 2019 – 2020 is also available here.

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