Consumer Action Law Centre (Consumer Action) welcomes the opportunity to provide input into the Clean Energy Regulator’s (CER) review into the rooftop solar photovoltaic (PV) sector.
There has been unprecedented growth in the rooftop solar PV sector in recent years. However, this growth has been accompanied by numerous consumer issues. Through Consumer Action’s legal advice service, we have had frequent reports of issues related to rooftop solar PV. People have raised issues such as:
- Misleading and high-pressure sales tactics (i.e. unsolicited door-to-door sales, cold-calling)
- Inappropriate or unaffordable financing being offered for the purchase of solar systems
- Failings in solar installation or grid connection; and
- Product faults and/or poor performance.
While the industry has taken some steps to address these issues, significant consumer protection gaps remain.041120 Sub – Rooftop sector solar review