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Resources and Toolkits

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Consumer
Worker

Guides

Bills & Money Problems
Cars
- CCO02-Can I get out of a contract to buy a car from a car dealer? Your Cooling-off rights
- CIN01-DemandARefund.com – Consumer Credit Insurance, Gap Insurance and Used Car Extended Warranties
Debt Collectors
Insurance
- CIN01-DemandARefund.com – Consumer Credit Insurance, Gap Insurance and Used Car Extended Warranties
- CIN02-Free insurance advice
Loans & Credit
Products/Services
- CCO03-Taking your case VCAT
- CCO04-I’ve bought something faulty, unsafe, damaged or doesn’t match the advertising

Template Letters

Debt Collection
- CDE01-Letter asking for a waiver
Loans
- CCR01-Letter requesting loan documents
Products & Services
- CCO01-Letter about defective goods and services
Bills & Money Problems
- Resources coming soon

External Links

Genwest Flood Insurance Guide in ENGLISH and VIETNAMESE

Toolkits

WCO01-Issue spotting NDIS debt and consumer law
WCR01-People affected by family violence
WCR02-Payday Loans
WCR03-Cash Converters Toolkit
WCR04-Unsuitable and unjust loan by ClearLoans complaint by borrower
WCR05-Unsuitable and unjust loan by ClearLoans complaint by guarantor
WCR06-Taking action against a credit repair company
WCR07-Cigno Loans Action Pack
WCR08-National Consumer Credit Protection Act 2009 (NCCPA) Quick Reference Tool
WDE01-Fact Sheet: New rules to help keep the lights on in Victorian households
WDE02-People who are experiencing or at risk of homelessness
WDE03-People with a disability
WDE11-How the Stage 1 Energy Reforms will affect your Victorian Electricity and Gas bills

Template Letters

Debt Collection
Consumer Leases
- WCR09-Letter requesting documents about a consumer lease
- WCR10-Vendor Terms Rent to Buy Resource for Workers
Loans
- WCR11-Letter regarding unjust or unsuitable small amount credit contract
- WCR12-Letter requesting documents about a credit contract

Issue Spotting

WCO01-Issue spotting NDIS debt and consumer law
WDE02-People who are experiencing or at risk of homelessness
WDE03-People with a disability
WDE08-Family Violence Issue Spotting
WIN01-Extreme weather issue spotting: Insurance

Referral Pathways

WDE10-Who can help with money problems?

External Links

EXT001-Report misconduct to ASIC
Genwest Flood Insurance Guide in ENGLISH and VIETNAMESE for Workers

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Worker resources

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Consumer Action is based on the land of the Traditional Owners, the people of the Kulin Nations. We acknowledge their history, culture and Elders both past and present.

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Consumer Action’s Legal Help contains general information only and is not a substitute for obtaining legal advice. Consumer Action does not accept liability for any action taken based on information presented on this website or for any loss suffered as a result of reliance on this website. Copyright © 2025 Consumer Action Law Centre. All rights reserved.

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