Review of the National Energy Customer Framework

Consumer Action welcomes the opportunity to provide our submission to the Australian Energy Regulator’s (AER) review of the National Energy Customer Framework (NECF). In this submission, we draw predominantly from the Victorian Payment Difficulty Framework (PDF), and provide our analysis on the benefits of the PDF to Victorian energy consumers and also areas where implementation has been challenging or led to other issues requiring consideration.

We provide this submission and our recommendations towards an effective, equitable and strong payment assistance framework to support consumers experiencing payment difficulty.

This submission was made possible through funding by Energy Consumers Australia.

Read the full submission (PDF).

20240628 CALC AER NECF Payment Difficulty Review Submission
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