Submission: ESC draft guidance for Western Water’s 2018 price review
Pricing regulation of essential services is critical to ensure that water service provision is in the best interests of consumers. The alignment of pricing reviews for all 17 Victorian water businesse...
Submission: Paper Billing Consultation Paper
Consumer Action Law Centre (Consumer Action) is pleased to make this submission in response to the Paper Billing Consultation Paper (Consultation Paper). Consumer Action supports Option 2 in the Co...
2018-19 Pre-Budget Submission
Every year, The Australian Treasury calls for ideas to feed into the budget process. We have focussed our submission for the 2018/19 Budget on three areas where budget action could make an immediate a...
Submission – Proposed amendments to retirement village fact sheets
Thank you for the opportunity to provide feedback on the proposed amendments to retirement village fact sheets. Consumer Action, RRVV, HAAG and COTA Vic do not oppose the proposed amendments to the f...
Fixed benefit periods notification obligations for energy retailers – Draft Decision
Consumer Action appreciates the Essential Services Commission working towards better outcomes from the energy market with a focus on the long-term interests of Victorians. We support the proposed chan...
Joint submission: Establishment of the Australian Financial Complaints Authority
Seven consumer groups made a joint submission to Treasury's consultation on the Establishment of the Australian Financial Complaints Authority (AFCA). Consumer advocates are very supportive of the...
Submission in response to the ACCC retail electricity pricing inquiry preliminary report
Consumer Action welcomes the opportunity to comment on ACCC Retail Electricity Pricing Inquiry: Preliminary Report (Preliminary Report) for this inquiry. The ACCC has undertaken a welcome and extensiv...
Joint submission: Options to reform the sale of add-on insurance and warranties in car yards
Thank you for the opportunity to comment on Consultation Paper 294: The sale of add-on insurance and warranties through caryard intermediaries (CP 294). Read the full submission here [PDF]...
Initial feedback: Essential Services Commission 2018 Water Price Review
This feedback was provided to the Essential Services Commission (ESC) which is currently reviewing the prices that 17 Victorian water businesses propose to charge from 1 July 2018. Access to water is...
Submission in response to the Draft Guidance Note – Payment difficulty and disconnection
We acknowledge the significant work the Essential Services Commission has undertaken in drafting a comprehensive Guidance Note focused on customer outcomes. With expansion and redrafting in some areas...
Submission: Remake of the Estate Agents (Professional Conduct) Regulations 2008
Consumer Action Law Centre (Consumer Action), COTA Victoria and Housing for the Aged Action Group welcome the opportunity to make this submission in relation to the remake of the Estate Agents (Profes...
Submission: Insurance Contracts Regulations 2017
Thank you for the opportunity to make this submission on the exposure draft of the Insurance Contracts Regulations 2017. We appreciate the improvements to enhance the readability and clarity of the Ex...
Joint submission: Options to reform the sale of add-on insurance and warranties in car yards
Our organisations strongly support ASIC’s proposal to mandate a delayed sales model for add-on insurance and warranties sold through car yards, and to improve supervision of these sales. We have held...
Submission: Small Amount Credit Contract and Consumer Lease Reforms
We are pleased to make a submission in regards to the Exposure Draft Bill (the Bill) and Explanatory Materials implementing the Government’s response to the Small Amount Credit Contracts Review (the R...
Submission in response to Customer Price Information – Issues Paper
Consumer Action is happy to contribute to the development of materials to improve consumer engagement in the energy market—with the important caveat that we do not believe consumer engagement initiati...
Submission: Banking Executive Accountability Regime Bill
We welcome the opportunity to provide comments in relation to the Treasury Laws Amendment (Banking Executive Accountability and Related Measures) Bill 2017 (the Bill). We support the Banking Execut...
Supplementary Submission: Open Banking Review
Consumer Action Law Centre (Consumer Action), Financial Rights Legal Centre (Financial Rights) and Financial Counselling Australia (FCA) are pleased to make this supplementary submission in response t...
Supplementary Submission: ACCC New Car Inquiry
Consumer Action Law Centre (Consumer Action) welcomes the opportunity to make a supplementary submission to the Australian Competition and Consumer Commission (ACCC) New Car Retailing Inquiry. Our sup...
Submission: National Water Reform
Water is arguably the most essential of services: without it we would not live. Most of us access water every day for drinking, cooking, washing/hygiene and efficient removal of waste. For some though...
Submission in response to National Energy Retail Amendment (Notification of the end of a fixed benefit period) Rule 2017 Rule Change Consultation Paper
The strategies involved in the proposed Rule Change, and in previous work outlined in the Commission’s consultation paper, reflect policymakers’ continued pursuit of trying to improve the effectivenes...
Litigation Funding and Group Proceedings: Consultation Paper
Consumer Action Law Centre welcomes the opportunity to comment on the Victorian Law Reform Commission’s Consultation Paper on Litigation Funding and Group Proceedings. This is an important and broad...
Inquiry into the Social Services Legislation Amendment (Cashless Debit Card) Bill 2017: Submission
Consumer Action joins with FamilyCare Shepparton to make this submission. Shepparton is the only Victorian community that is currently subject to income management, a policy similar to the Cashless De...
Treasury Laws Amendment (Putting Consumers First—Establishment of the Australian Financial Complaints Authority) Bill 2017
Consumer advocates are very supportive of the move to a one-stop shop external dispute resolution (EDR) scheme that implements the considered recommendations of the Review of the Financial System Exte...
Submission: Open Banking Review
Consumer Action Law Centre, Financial Rights Legal Centre and Financial Counselling Australia are pleased to make this submission in response to the Open Banking Review Issues Paper. We acknowledge t...
