Fraud and Scams - Consumer Action Law Centre

With scams at crisis levels, banks and payment system providers must do more

Online and telephone scams targeting Australians are now at crisis levels and victims will continue to bear the burden of financial losses, which will only get worse without urgent action from governm...

Banks can do more to stop scams say consumer advocates

Australia’s banks can do much more to stop the plague of scams that is destroying families and costing the economy more than $2 billion annually. That’s the message from consumer advocates in response...

Crypto: As risky as gambling and a haven for scams that demands action

Consumer Action is calling for meaningful protections from scams to apply to businesses operating in the crypto sector. The call comes in a submission to the Treasury’s consultation paper Crypto as...

More than $2billion lost as redress system fails scammed Aussies

Today is World Consumer Rights Day, which this year focuses on the need for fairer digital finance for all, including better protection from online scammers. New analysis from Consumer Action reveals...

Banks should take more responsibility for scams

The Treasurer’s proposed transformation of the regulation of payment systems is an opportunity to embed financial safety, and ensure protections are built in from the outset says Consumer Action's CEO...

Image of Australia's Parliament House in Canberra

Tougher consumer protections at core of payments reform welcomed

Treasurer Josh Frydenberg’s announcement today that the Government intends to reform Australia’s payment systems is a real opportunity to improve consumer protection, according to Consumer Action Law...

Consumer groups call for new ombudsman to ‘prune’ lemon cars

Consumer advocates are calling on the Victorian Government to commit to a free and effective dispute resolution service for Victorians who are sold ‘lemon’ cars by car dealers in next year’s Budget....

COVID, scams and growing risks: Why we need consumer protections with teeth

Opinion piece by Gerard Brody, CEO Consumer Action. If there is one thing that changed about our lives from COVID-19, it’s the dramatic shift to online communication and shopping. According to the...

Scam losses are increasing dramatically- what should be done?

Opinion piece by Gerard Brody, CEO Consumer Action As more and more people contact Consumer Action Law Centre regarding scam losses, and increasingly large losses, I've been thinking about the adequa...

Scam alert: Be aware

We’ve had reports of scammers falsely using Consumer Action’s name to obtain money and banking details from their victims. Consumer Action is not responsible for these calls. We will never ask for mon...

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With scams at crisis levels, banks and payment system providers must do more

Banks can do more to stop scams say consumer advocates

Crypto: As risky as gambling and a haven for scams that demands action

More than $2billion lost as redress system fails scammed Aussies

Banks should take more responsibility for scams

Tougher consumer protections at core of payments reform welcomed

Consumer groups call for new ombudsman to ‘prune’ lemon cars

COVID, scams and growing risks: Why we need consumer protections with teeth

Scam losses are increasing dramatically- what should be done?

Scam alert: Be aware

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