insurance - Consumer Action Law Centre

REPORT: Insurers must lift their game and handle customer claims better especially for vulnerable consumers

A new Report from the Australian Securities and Investment Commission (ASIC), Navigating the storm: ASIC's review of home insurance claims (LINK) calls on Australia’s insurers to step up and improve r...

‘Claim denied’: Report highlights insurance industry’s systemic failure

A new report has found that insurance companies are relying on maintenance or wear and tear exclusions to deny customers too many claims with almost half the decisions subsequently overturned on appea...

Code Governance Committee’s monitoring and compliance program for 2023-24 consultation

We are grateful for the opportunity to provide input to the Code Governance Committee’s (CGC) monitoring and compliance program for the 2023-24 financial year. In our submission we recommend that t...

Quality of Advice Review

People who seek financial advice, including in relation to insurance, deserve to have confidence that it will be high-quality and free from conflict of interest. Despite this, conflicts of interest co...

Impacted by flood? Crucial tips about insurance to bear in mind

Consumer Action Managing Lawyer Philippa Heir is an expert in the complex law around insurance and at this critical time she gives the following tips for people whose homes have been impacted by the V...

Quality of Advice Review proposal: A major step backwards in consumer financial protection

Consumer groups have responded to the Quality of Advice Review’s proposal to dismantle core consumer protections Quotes attributable to Consumer Action Law Centre CEO Gerard Brody “One of the si...

“A decade-long disgrace”: Thousands likely remain uncompensated by the Freedom Insurance Remediation program

The Australian Securities and Investment Commission revealed today that it is likely thousands of customers remain entitled to an unclaimed refund from the Freedom Insurance Remediation Program. “...

“Devastating cultural and financial impact”: First Nations communities in crisis after Youpla collapse

New data reveals the local communities hit hardest by predatory insurer as calls grow for urgent Federal Government action “The collapse of the predatory funeral fund Youpla (ACBF) is having a deva...

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REPORT: Insurers must lift their game and handle customer claims better especially for vulnerable consumers

‘Claim denied’: Report highlights insurance industry’s systemic failure

Code Governance Committee’s monitoring and compliance program for 2023-24 consultation

Quality of Advice Review

Impacted by flood? Crucial tips about insurance to bear in mind

Quality of Advice Review proposal: A major step backwards in consumer financial protection

“A decade-long disgrace”: Thousands likely remain uncompensated by the Freedom Insurance Remediation program

“Devastating cultural and financial impact”: First Nations communities in crisis after Youpla collapse

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