Taxi Non-Cash Payment Surcharge Review 2022

Consumer Action has made a submission to the Essential Services Commission in relation to its Taxi Non-Cash Payment Surcharge Review 2022.

The submission opposes the proposed methodology outlined in the Commission’s Consultation Paper and suggests that the Commission adopts an approach that benchmarks the taxi non-cash payment surcharge to surcharges charged in the rest of the economy. Consumer Action considers there is little justification for a significant difference in payment surcharges for taxis compared to other goods and services, and any difference only serves to increase customer confusion and distrust in taxi services

Read the full submission PDF.

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