August 2015
Finance: Personal Debt https://www.google.com/url?rct=j&sa=t&url=http://blogs.abc.net.au/victoria/2015/08/finance-personal-debt.html&ct=ga&cd=CAIyHTkyNDA4NmMwOGZiNTEzMDE6Y29tLmF1OmVuOk...
July 2015
Complaints about power bills jump https://www.google.com/url?rct=j&sa=t&url=http://www.northernstar.com.au/news/complaints-about-power-bills-jump/2692753/&ct=ga&cd=CAIyHTkyNDA4NmMwOGZ...
How do I claim a refund for a used car warranty?
Are you unhappy with a used car warranty you bought? Read the following to complain and ask for a refund. Step one: Download our template letter here (Microsoft Word document) It will be useful to h...
I’ve complained about a used car warranty – what do I do next?
What to do next... See what they say If you are unhappy with the warranty provider's response or if the warranty provider does not respond within 45 days, lodge a complaint. Just because they sa...
Submission to Review of Governance Arrangements for Australian Energy Markets Draft Paper
Consumer Action Law Centre (Consumer Action) welcomes the opportunity to provide input to the Review of Governance Arrangements for Australian Energy Markets Draft Paper (the Draft Paper). Download t...
The real stories of Victorians forced to choose to heat, or eat
Victorians have shared their stories of energy disconnection as part of research by RMIT for Consumer Action Law Centre’s ‘Heat or Eat’ report released today. The report details six unique stories...
Who do I complain to about a private college or education provider?
Do you have a problem with a private college or education provider? Below explains who to go to depending on your circumstances. The role of regulators If you have a complaint about a Registered Tra...
HAAG Submission – Residential Tenancies Act Review
Housing for the Aged Action Group's (HAAG) submission to the Residential Tenancies Act Review dated 17 August 2015 identified a number of key areas of concern for older residents living in Independent...
Revised Inspector-General Practice Guideline 1: Submission
The Consumer Action Law Centre (Consumer Action), Financial Rights Legal Centre (Financial Rights) and Financial Counselling Australia (FCA) welcome the opportunity to comment on the proposed changes...
Don’t make the poor pay more: Consumer Action
Today, ALP Senator Doug Cameron will be leading debate on a Bill to exclude consumer lease products from Centrelink's welfare budgeting tool Centrepay. What are 'consumer leases'? A consumer le...
Modernising Victoria’s Energy Licence Framework and General Exemptions Order: Submission
The Consumer Action Law Centre (Consumer Action) and Victorian Council of Social Service (VCOSS) welcome the opportunity to provide input to the Essential Services Commission (ESC) and the Department...
Australian Retail Credit Association Authorisation A91482 – draft determination – Submission
The Consumer Action Law Centre (Consumer Action), Financial Rights Legal Centre (Financial Rights) and Financial Counselling Australia (FCA) welcome the opportunity to make a submission in response to...
“Almost completely worthless” – used car warranties catching out countless Australians
Bought a second hand car? There’s a good chance you’ve been offered an extended warranty. A Consumer Action investigation has found that warranty providers can avoid paying many if not most claims pur...
Matters relating to credit card interest rates – Senate Standing Committees on Economics
The Consumer Action Law Centre (Consumer Action) and the Financial Rights Legal Centre (Financial Rights) welcome the opportunity to provide a submission to the inquiry into credit card interest rates...
VET Funding Review – Issues Paper Submission
The Consumer Action Law Centre (Consumer Action) welcomes the opportunity to comment on consultation questions on the future directions outlined in the VET Funding Review Issues Paper. Download our f...
Review is opportunity to improve protections for payday loan and rent-to-buy borrowers
Payday lending and rent-to-buy products are often a source of financial distress and hardship according to Consumer Action Law Centre. The centre welcomes the Federal Government's announcement that it...
Submission on Amendments to the AER Retail Pricing Information Guidelines
Consumer Action Law Centre (Consumer Action) is pleased to provide further input into the Australian Energy Regulator's (AER) Amendments to the AER Retail Pricing Information Guidelines V4.0, specific...