Life Insurance Reform Legislation
The Consumer Action Law Centre (Consumer Action) welcomes the opportunity to comment on the exposure draft Corporations Amendment (Life Insurance Remuneration Arrangements) Bill 2015 (the draft bill)....
Training Provider Open Colleges sued for breach of consumer law
As the crisis in Vocational Education deepens, another student is fighting back by taking on education provider Open Colleges in the Victorian Civil and Administrative Tribunal. Tanea Ferris (a 52...
Victoria’s Future Industries: New Energy Technologies Discussion Paper
The Consumer Action Law Centre (Consumer Action) welcomes the opportunity to comment on the New Energy Technologies Discussion Paper. Read our response here [PDF]...
Why an unfairness test might be a better way to tackle big business bullies
Eileen Webb, University of Western Australia Unconscionable conduct proceedings against Woolworths by the corporate regulator announced this week are a (yet another) brave attempt to crack down on an...
Reforming vocational education: it’s time to end the exploitation of vulnerable people
Mary Leahy, University of Melbourne Australia’s vocational education sector is a mess. Tightening regulation and tweaking some of the settings will contain the damage, but these measures alone w...
Stop lifelong debt sentences – Consumer Action responds to Credit Card Inquiry.
The Government must take meaningful action on the lifelong debt sentences wreaking havoc on many Australians by credit cards. Consumer Action Law Centre commends the recommendation of the Senate in...
Junk Merchants – A Consumer Action Law Centre Report
Read our full media release here. Download the 'Junk Merchants' report here [PDF] View the report below: ...
Junk merchants fleecing millions from unknowing Australians
Unknowing Australians could be paying millions of dollars for junk insurance according to a new report from Consumer Action Law Centre. The ‘Junk Merchants’ report says that Consumer Credit (CCI) a...
What to do next – Consumer Credit and Gap Insurance complaints
What to do next... If an insurer rejects your complaint, or their response isn’t good enough, you have further options. Here’s what you can do once you’ve made a complaint. [Haven’t yet made a compl...
How to make a complaint – step-by-step guide
What do I need to start? It's best to have your insurance or warranty documents with you when you complete the letter. If you don't have them, see below for tips for requesting these documents....
Gap insurance – fact sheet
What is it? Gap insurance (sometimes called ‘shortfall insurance’, ‘price protection insurance’ or ‘guaranteed asset protection’) is designed to provide cover for the 'gap' between: What you owe un...
Consumer credit insurance – fact sheet
What is it? If you have taken out a loan recently, or you have a credit card, the finance provider might also have sold you consumer credit insurance. Consumer credit insurance (CCI) is sometimes ca...
Consumer credit insurance – Tips on reading your policy
It is good to check your policy wording so you can decide if your policy is suitable for you or get some advice if you are not sure what protection it gives you. These are some things to look out for...
Building consumer protections welcomed
Consumer Action Law Centre has welcomed the introduction into State Parliament of a bill to improve building consumer protection. The Building Legislation Amendment (Consumer Protection) Bill 2015...
Solar sale burns buyer
A Melbourne couple are fighting to get their money back after being sold solar panels that they say were trouble from the moment they were installed. The couple, Michael and Amanda Cousins, assist...
VET Sector needs a national ombudsman: Consumer Action
Consumer Action Law Centre welcomes reforms announced today by the Federal Government for the vocational education and training (VET) sector and calls for the establishment of a national ombudsman sch...