Submission: General Insurance Code of Practice 2017 Review

The Code is an important piece of self-regulation, setting out the best practice expected of the industry. Recent inquiries and reviews have ventilated a number of persistent, systemic problems for ge...

May 3, 2017

Progress on banking code, but missed opportunities too: consumer advocates

The Australian Banker's Association (ABA) response to the Independent Review of the Code of Banking Practice (Khoury Review) is a positive start, but consumer advocates say there are some missed oppor...

March 28, 2017

Consumer protection in the banking, insurance and financial sector

The Consumer Action Law Centre (Consumer Action) is pleased to provide a submission to the Senate Inquiry into consumer protection in the banking, insurance and financial sector. Read the full subm...

March 16, 2017

“Car yards should be ashamed”: tips on avoiding car yard shonks

Consumer Action Law Centre is warning Australians about the behaviour of car yard shonks following an ASIC action refunding $400,000 to a group of NSW car buyers who were forced to purchase warran...

February 22, 2017

ACCC rejects weak effort by insurers to fix junk insurance

The Australian Competition and Consumer Commission (ACCC) has today rejected a cynical move by the insurance industry to keep selling junk insurance products. The industry has placed blame on the size...

February 17, 2017

Submission: ANZ Banking Group Ltd—Exclusive Dealing Notification N99426

Thank you for the invitation to comment on the ANZ Banking Group Ltd—Exclusive Dealing Notification N99426 (the Notification), under which ANZ is only financing Esanda and ANZbranded comprehensive car...

December 22, 2016

Victims of financial scandals need simple justice – response to Ramsay EDR Review

Following the slew of financial scandals Australians have faced in recent years, consumer advocates say that Australians need simple and accessible justice with reformed Ombudsman services. The Rev...

December 6, 2016

Submission: Applications for authorisation—A191556-A91557 Aioi Nissay Dowa Insurance Company Australia Pty Ltd & Ors

This submission focuses on the public benefit and detriment of the proposal for consumers. Any benefits to motor vehicle dealerships or insurers are private and not public in nature, and we do not b...

October 21, 2016

Junk insurance victims fight back as ASIC report damns industry

Australians sold junk insurance are demanding their money back as ASIC releases a damning report into the atrocious value and shocking sales practices at car yards. The ASIC “A market that is faili...

September 12, 2016

Australians urged to fight back against junk insurance and demand over $70m in refunds

https://www.youtube.com/watch?v=tLFnf30Qu6k Australians could be due for over $70m* worth of refunds each year for insurance and warranty products they don’t even know they’ve bought. The latest...

March 23, 2016

From Good to Great – the Australian Consumer Law Review and beyond – Consumer Congress 2016 Speech

Gerard Brody, National Consumer Congress, 16 March 2016 The Australian Consumer Law has served the community well since it was enacted back in 2010, and it has produced a number of significant outc...

March 17, 2016

Stop selling junk – ASIC reports show how Australians are being dudded out of millions

Consumer Action Law Centre is calling on insurance and warranty companies to stop selling junk following the release of two damning ASIC reports. ASIC today released two reports examining add-on in...

February 29, 2016

Junk merchants fleecing millions from unknowing Australians

Unknowing Australians could be paying millions of dollars for junk insurance according to a new report from Consumer Action Law Centre. The ‘Junk Merchants’ report says that Consumer Credit (CCI) a...

December 14, 2015

Add-on insurance – watch out!

Consumer Action has helped a client take on one of Australia's biggest finance companies about add-on insurance and a high-cost loan. In April 2013, our elderly client asked for a loan of $10,000 to...

October 16, 2015

Junk Insurance and Rubbish Warranties: Help stop others going through the same.

Earlier this year we shared about the risks of junk insurance and rubbish warranties. Now we need your help. We would like to hear from you if you’ve recently been sold: a motor vehicle warran...

June 3, 2015

Junk Insurance and Rubbish Warranties

You might have bought something useless and don’t even know it. If you’ve purchased a used car or taken out a credit card or loan, you may have paid for some junk insurance or a rubbish warranty that...

May 1, 2015

Media release: Consumer advocates welcome Allianz’s $400,016 refund but warn mis-selling of insurance is an ongoing problem

Consumer Action Law Centre has welcomed news that Allianz Australia Insurance will refund $400,016 to Australians who were sold its Consumer Credit Insurance (CCI) alongside payday loans. Consumer Ac...

March 4, 2015

Media release: The numbers show Consumer Credit Insurance is a poor deal for consumers

New figures from the Australian Prudential Regulation Authority show Australians spent $330 million on Consumer Credit Insurance in the twelve months to June this year, yet only 23 cents in every doll...

November 27, 2013

Media release: Report into consumer credit insurance exposes dirty tactics

The Consumer Action Law Centre has responded to ASIC’s report into consumer credit insurance (CCI), by saying that it confirms two of its long held suspicions; that many lenders selling CCI are using...

October 19, 2011

Credit Licensing Hearing for HFC Financial Services Limited (Household Finance) in Victoria, Australia – 1988

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January 20, 1990