People who help people
'People who help people' provides practical steps consumer advocates and financial counsellors can take to demonstrate their impact and better influence public debate. Consumer advocates and financ...
Refunds for Motor Finance Wizard customers
Consumer Action Law Centre has applauded the corporate regulator for securing an enforceable undertaking (EU) against second-hand car financier Motor Finance Wizard (MFW). The EU will see the problem...
Fair justice for Victorians going to VCAT a step closer
The Victorian and Civil and Administrative Tribunal (VCAT) should be easier and fairer for Victorians following the announcement of new funding and changes to modernise the tribunal. “Victoria is a...
Submission: ASIC Financial Services Panel
The Consumer Action Law Centre is pleased to provide a submission in response to Consultation Paper 281 regarding the proposal to establish a Financial Services Panel (the Panel). Given the apparent...
AEMC review of regulatory arrangements for embedded networks
SACOSS and the signatories consider that the existing framework has provided a high degree of flexibility and competition in products and services for embedded networks which has led to some valuable...
Submission: Estate agents and conveyancers options for reform
Consumer Action Law Centre welcomes the opportunity to provide comment on the Consumer Property Law Review’s Options Paper on estate agents and conveyancers. Read the full submission here [PDF]....
Submission: Emergency Services Levy Insurance Monitor public inquiry into prohibited conduct in the insurance industry
We were asked to provide feedback on questions 4, 5, 7 and 11 in the ESLIM’s Public Inquiry Issues Paper. We have also responded to question 9 on competition drivers, and briefly commented on our insu...
Protected: The Do Not Knock movement grows
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Budget 2017: Increased financial penalties for breach of the Australian Consumer Law
As part of the budget, the Federal Government has proposed increasing penalties for breach of the Australian Consumer Law. “Increasing maximum penalties will help to ensure that fines for breaking...
Budget 2017: New bank levy shouldn’t be passed on to consumers
The Federal Budget proposes to raise $6.2m over four years through a new levy on banks. “This new levy should not be pushed onto bank customers,” said Gerard Brody, CEO of Consumer Action Law Centr...
Budget 2017: New Australian Financial Complaints Authority
The new 'one-stop shop' financial complaints authority announced in the Federal Budget will help Australians get free, fair and fast dispute resolution against financial institutions. "Australians...
Consumer Action Budget Responses 2017
Tweets about #Budget2017 from:consumer_action OR from:gerardbrody...
Big Brother Welfare Threat to 2.3m Australians in Budget
The Federal government appears likely to extend an income support model known as the Cashless Debit Card to new areas and new recipients despite very high administrative costs, and little valid eviden...
Submission: General Insurance Code of Practice 2017 Review
The Code is an important piece of self-regulation, setting out the best practice expected of the industry. Recent inquiries and reviews have ventilated a number of persistent, systemic problems for ge...
Response to the Victorian Budget 2017
Regarding family violence measures in the Victorian Budget Attributable to Jillian Williams, Co-Director of Legal Practice: The financial impact of family violence is profound and often hidden. Th...
Retirement Villages (Contractual Arrangements) Regulations 2017 – Regulatory Impact Statement submission
The Consumer Action Law Centre (Consumer Action), Council on the Ageing Victoria (COTA), Housing for the Aged Action Group (HAAG), and Residents of Retirement Villages Victoria (RRVV) write in relatio...
Submission to the inquiry into modernising Australia’s electricity grid
The Consumer Action Law Centre (Consumer Action) welcomes the opportunity to comment on the Standing Committee on the Environment and Energy’s inquiry into modernising Australia’s electricity grid. A...
Inquiry into consumer protection in the banking, insurance and financial sector
Hearing, 26 April 2017, Sydney Opening statement Susan Quinn, Senior Policy Office, Consumer Action Law Centre With Katherine Temple, Senior Policy Officer, Consumer Action Law Centre Good after...
Submission: Consumer Property Law Review—Sale of land and business: options for reform
Consumer Action Law Centre (Consumer Action) is pleased to make this submission in response to Consumer Affairs Victoria's Sale of land and business: options for reform (Options Paper), as part of the...
Gerard Brody responds to the Sedgwick Review
In response to the release of the Australian Bankers’ Association Retail Banking Remuneration Review (the Sedgwick Review), Gerard Brody, CEO of Consumer Action Law Centre said: “This report represen...
Response: Australian Consumer Law Review Final Response
Today the Australian Consumer Law Review Final Report was released, and consumer advocates say there are some great wins for Australians. Consumer Action Law Centre CEO Gerard Brody said that some im...
“They don’t take no for an answer” – Davinia’s story with “rent-to-buy”
You can stop other families being ripped off. The Government has committed to stopping rent-to-buy and consumer lease rip offs. They need to hear your voice - let them know they’re doing the right th...
Design, scope, cost-benefit analysis, contracts awarded and implementation associated with the Better Management of the Social Welfare System initiative
The Consumer Action Law Centre (Consumer Action) is pleased to provide a submission to the Inquiry on the Design, scope, cost-benefit analysis, contracts awarded and implementation associated with the...
We need a ban on energy bill fines that really works: Gerard Brody
UNDERSTANDING how power prices work isn’t an easy task. The Prime Minister recently tasked the Australian Competition and Consumer Commission to look into power prices, but there’s one problem for Vic...
Rural and Regional Outreach Project – Evaluation Report
Consumer Action has an ongoing commitment to strategic outreach focusing on capacity building for community workers, who play a vital role in connecting vulnerable clients with legal assistance. Throu...
Comment on ASIC CP 279: Flex commission arrangements in the car finance industry
Consumer Action supports ASIC’s proposal to prohibit flex-commissions in the sale of car loans through a legislative instrument. There are clearly significant variations in the interest rates charged...
Community Legal Centres face funding cut from July 1
UPDATE: The Federal Government has announced a reversal of the planned cuts. However, Community Legal Centres are still facing a surge in community need that the Productivity Commission estimates requ...
Progress on banking code, but missed opportunities too: consumer advocates
The Australian Banker's Association (ABA) response to the Independent Review of the Code of Banking Practice (Khoury Review) is a positive start, but consumer advocates say there are some missed oppor...
Supplementary submission: Design & Distribution Obligations and Product Intervention Power – Proposals Paper
The undersigned provided a comprehensive submission to the Design and Distribution Obligations and Product Intervention Power – Proposals Paper (the Proposals Paper) on 15 March 2017. We make this sup...
120 day delay inflicting greater payday pain
Consumer groups call for the Federal Government to take immediate action to protect payday loan and lease borrowers. The Consumers Federation of Australia, CHOICE, Consumer Action Law Centre, Financi...
Consumer Action calls for Fair Finance – Reform of payday loans and rent-to-buy
Consumer Action Law Centre has hit Federal Parliament to speak with Senators and MPs about making finance fair by reforming payday loans and rent-to-buy products. Read more about the day: Tweets about...
Radio Rentals sued over irresponsible ‘Rent Try Buy’ contracts
A Victorian single mother of four children has sued Radio Rentals in the Federal Circuit Court alleging that six 'Rent Try Buy' contracts were irresponsible and unjust. The woman, a victim of famil...
Review of the Warehousemen’s Liens Act 1958 – Position Paper
The Consumer Action Law Centre (Consumer Action) welcomes the opportunity to respond to the Storage Industry Position Paper. In our view, the proposed changes to the Warehousemen’s Liens Act 1958 (...
Independent Review into the Future Security of the National Electricity Market (Finkel review)
A reliable, secure and affordable energy supply is essential to health, wellbeing, economic participation and social inclusion, so there is a high risk to consumers when things go wrong and supply of...
Design and Distribution Obligations and Product Intervention Power – Proposals Paper
Nine consumer advocacy organisations have made a joint submission on the Design and Distribution Obligations and Product Intervention Power. This joint submission was coordinated by Consumer Action La...
Retirement villages in Australia – Life Matters
When people get older and start thinking about downsizing, retirement villages are an option many consider. However, it may be worth doing some research and assessing all of the associated costs befor...
Mortgage broker mayhem
CHOICE and the Consumer Action and Financial Rights Legal Centre are calling on the federal government to act on conflicted remuneration in the mortgage market following an ASIC report that found wide...
How to avoid a credit card debt disaster
Did you know that Australians owe over $50 billion (and rising) on their credit cards? Here are some tips from Consumer Action Law Centre CEO Gerard Brody on how we can stop Australians’ love of credi...
Consumer protection in the banking, insurance and financial sector
The Consumer Action Law Centre (Consumer Action) is pleased to provide a submission to the Senate Inquiry into consumer protection in the banking, insurance and financial sector. Read the full subm...
Submission to the review of electricity and gas retail markets in Victoria
The Consumer Action Law Centre (Consumer Action) welcomes the opportunity to comment on the review of electricity and gas retail markets in Victoria discussion paper following the consultation forum t...
Residents respond – Retirement Living Inquiry
Victorian retirees have responded to a Victorian Parliamentary Inquiry report....
Victorian mum sues Cash Converters alleging unjust pawn agreements and payday loans
A Victorian mother of seven has taken Cash Converters to court alleging that 76 pawn agreements and 23 payday loans were unjust and unconscionable. She alleges that repaying the payday loans and pa...
“Car yards should be ashamed”: tips on avoiding car yard shonks
Consumer Action Law Centre is warning Australians about the behaviour of car yard shonks following an ASIC action refunding $400,000 to a group of NSW car buyers who were forced to purchase warran...
Consumer groups urge banks to implement recommendations of banking code report
Consumer Groups today welcomed the release of the Independent Khoury Review of the Australian Banking Association’s Code of Banking Practice as an important step in the right direction of improving th...
ACCC rejects weak effort by insurers to fix junk insurance
The Australian Competition and Consumer Commission (ACCC) has today rejected a cynical move by the insurance industry to keep selling junk insurance products. The industry has placed blame on the size...
Senate Standing Committee on Economics inquiry into Australia’s general insurance industry
This submission examines home and car insurance from the consumer’s perspective. It focuses on transparency in Australia’s home and car insurance industries, the benefits of establishing an independen...
Electricity Network Transformation Roadmap: Key Concepts Report
Consumer Action Law Centre (Consumer Action) welcomes the opportunity to respond to the Electricity network transformation roadmap: key concepts report. We support the focus of the roadmap of incentiv...
Public statement – Veda and Consumer Action Law Centre
Veda and the Consumer Action Law Centre (Consumer Action) have agreed upon a conciliated resolution to the representative complaint lodged by Consumer Action with the Office of the Australian Informat...
Retail Remuneration Review – Issues Paper
The Consumer Action Law Centre (Consumer Action), is pleased to provide a submission in response to the Retail Remuneration Review Issues Paper (Issues Paper). As stated in our joint response to th...