Consumer Action Law Centre - A campaign-focused consumer advocacy organisation

Policy Report: Door-to-door sales – consumer attitudes

The Consumer Action Law Centre recently commissioned research into consumer attitudes toward door-to-door selling. Key findings are: 77% dislike door-to-door sales Only 3% have a generally positive...

Submission: Unfair terms in insurance contract (Treasury)

Submission to the latest round of Federal Government consultation on unfair terms in insurance contracts. To read our submission, please click here: Unfair terms in Insurance contract...

Submission: A variation to surcharging standard (Reserve Bank of Australia)

Submission to the Reserve Bank of Australia regarding proposed changes to prevent traders charging excessive surcharges for credit card transactions. To read our submission, please click: A Variation...

Debt collection

Consumer Action regularly receives complaints from consumers that are persistently contacted by debt collectors. In our experience, most debtors that contact our services have a genuine desire to repa...

You wont sleep well after these sleep seminars

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Submission: Interest free disclosure method (Treasury)

Submission to Commonwealth Treasury regarding proposed regulation on proper disclosure of ‘interest free’ credit card offers. To read our submission, please click: Interest Free Disclosure Method...

VCAT cases will put Victoria’s new debt collection laws to the test

Both cases will test the law which commenced at the start of 2011 which requires debt collectors to stop contacting a debtor once the debtor has requested in writing that it do so, unless the contact...

Media release: Consumers the losers as competition tribunal sides with power companies – yet again

Victorian households are staring down the barrel of yet another electricity price hike after the Australian Competition Tribunal (ACT) overturned significant aspects of the ruling of the energy indust...

Consumers the losers as competition tribunal sides with power companies – yet again.

Media release: VCAT cases will put Victoria’s new debt collection laws to the test

In what are believed to be two of the first cases to test Victoria's new ‘prohibited debt collection practices’, the Consumer Action Law Centre is helping two clients pursue legal cases against debt c...

Exploitative credit— payday loans and consumer leases

Financial inclusion is not only about access to financial services, but protection from exploitative products that are inappropriate to consumers' needs. Over the last three years, we have campaigned...

Do Not Knock—stopping unwanted door-to-door salespeople

Door-to-door salespeople often use high-pressure tactics to get people to buy products they don’t want, don’t need, and can’t afford. We’ve heard of cases where people have been deliberately misled, a...

Contracting competition in the energy retail market results in lacklustre performance

A new report showing three leading energy retailers control almost 75 percent of market share is bad news for Victorian households which are missing out on the financial benefits and service improveme...

Submission: Review of the Insurance Contract Amendment (Parliament)

Submission supporting the draft Insurance Contracts Amendment Bill 2011, which will introduce a standard definition of flood and key facts sheets for consumer insurance contracts. To read our submiss...

Your right to return goods bought online

In January 2011, the Australian Government introduced legal protections for consumers buying goods or services called ‘consumer guarantees’. Consumer Guarantees ensure that you can get a refund, repla...

Policy report: A scan of the return policies of online retailers in Australia

Getting the most out of the new Australian Consumer Law

The Australian Consumer Law came into effect on 1 January 2011. It harmonises consumer protection and fair trading legislation nationally, and introduces new national unfair contract terms protections...

Community lawyers claim The Cash Store’s holiday marketing is irresponsible

A new advertisement from one of Australia’s leading payday loan brokers, The Cash Store, has raised the ire of two community legal centres, who fear the advert may result in many Victorian’s entering...

Media release: Community lawyers claim The Cash Store’s holiday marketing is irresponsible

Media release: Hire car insurance is not what it seems, in fact, it’s often not insurance at all

As many Victorians head off on holidays, the Consumer Action Law Centre is warning consumers that hire car 'insurance' is not what seems. Indeed, it’s often not insurance at all but, rather, an indemn...

Submission: Retirement villages contract and information disclosure reports (Consumer Affairs Victoria)

Submission on Consumer Affairs Victoria's discussion paper Retirement Villages: Contracts and Information Disclosure reports. To read the submission, please click here....

Media release: Contracting competition in the energy retail market results in lacklustre performance

A new report showing three leading energy retailers control almost 75 per cent of market share is bad news for Victorian households which are missing out on the financial benefits and service improvem...

Media release: Public education the key to realising the benefits of Victoria’s smart meter rollout

Households can look forward to the long promised but often delayed benefits of smart meters following the Victorian Government’s decision to go ahead with the rollout, due to be completed by the end o...

Submission: Debt collection harmonisation (Consumer Affairs Victoria)

Submission to Consumer Affairs Victoria supporting harmonisation of Australian debt collection laws, and calling for stricter regulation of the debt collection industry. To read our submission, pleas...

Submission: National electricity amendment (Australian Energy Market Commission)

Submission on the Australian Energy Market Commission's Consultation Paper; National Electricity Amendment (Economic Regulation of Network Service Providers) Rule 2011. To read our submission, please...

Media release: National unfair contract terms and consumer guarantees to be under the spotlight

The Australian Consumer Law’s unfair contract terms provisions are set to be tested in the Victorian Civil and Administrative Tribunal (VCAT) after the Consumer Action Law Centre issued proceedings ag...

Media release: Committee’s report shows responsible lending laws aren’t enough

The Consumer Action Law Centre has welcomed the finding from a parliamentary committee of inquiry that Australia’s responsible lending laws don’t sufficiently protect consumers from harmful payday loa...

Joint Submission: Future of financial advice reforms (Parliamentary Joint Committee)

Joint consumer submission to a Parliamentary Joint Committee inquiry on the Future of Financial Advice reforms. To read the joint submission, please click here. [PDF]...

Media release: Door-to-door salespeople meeting a sticky end

A national Do Not Knock campaign, aiming to put a stop to unwelcome, dishonest and intimidating door-to-door salespeople, has begun with the Consumer Action Law Centre launching a new interactive webs...

Submission: Supporting ‘Calls to Freephone’ proposal (Australian Communications and Media Authority)

Consumer Action has supported a proposal by the Australian Communications and Media Authority to make 1800 numbers free from mobiles and 13 numbers the cost of a local call. To read our submission, p...

Submission: Telecommunication consumer protection code (Communications Alliance)

Submission to Communications Alliance on its draft Telecommunications Consumer Protection Code. To read our submission, please click here....

Media release: Energy rules must change—consumers and big business agree

Consumer groups from around Australia have joined the Australian Energy Regulator (AER) and some of the nation’s biggest businesses in calling for reform to the process that sets electricity network p...

Media release: ASIC payday lending report reveals fundamental non-compliance—a cap is needed

The Consumer Action Law Centre has welcomed the Australian Securities and Investment Commission’s (ASIC) report, Review of micro lenders' responsible lending conduct and disclosure obligations. Catrio...

Media release: Time for the Federal Opposition to show its hand on payday lending reforms

A coalition of consumer groups has called on the Federal Opposition to back the Government’s proposed national credit reforms, which are designed to protect payday loan borrowers from effective intere...

Media release: Consumer Action welcomes ASIC investigation into broker responsible lending conduct

Consumer Action Law Centre has welcomed the release of the Australian Securities and Investment Commission's (ASIC) investigation into mortgage brokers' responsible lending conduct, focusing on ‘low d...

Media release: Stronger response needed to ensure consumers are protected in times of disaster

The Consumer Action Law Centre has expressed disappointment with the Government’s initial response to the National Disaster Insurance Review (NDIR) Panel's report which it labelled as 'indecisive'. Wh...

Submission: Energy price and products disclosure (Essential Services Commission)

Consumer Action's comments to the Essential Services Commission in relation to proposed amendments to Guideline 19 - Energy Price and Products Disclosure. To read our submission, please click here....

Media release: Government warned that new credit card regulation may require running repairs

The Consumer Action Law Centre has welcomed the Federal Government’s ban on credit providers making unsolicited credit card limit increase offers to customers, but believes that ambiguity in the regul...

Media release: Is eBay selling consumers short?

The Consumer Action Law Centre has taken its concerns about outdated and potentially misleading information on eBay.com.au to the Australian Competition and Consumer Commission (ACCC) after eBay Inter...

Submission: Advertising financial products (ASIC)

Consumer Action has welcomed draft advertising guidelines for financial products and advice services prepared by ASIC. To read our submission, please click here....

Submission: Recent consumer credit reforms (Treasury)

Consumer Action has provided comment on two short discussion papers on the operation of recent consumer credit reforms. To read our submission, please click here....

Joint Submission: Future of financial advice reforms (Parliament)

Consumer Action contributed to a joint consumer submission on the second slice of the Future of Financial Advice reforms. To read our joint submission, please click here....

Media release: Report into consumer credit insurance exposes dirty tactics

The Consumer Action Law Centre has responded to ASIC’s report into consumer credit insurance (CCI), by saying that it confirms two of its long held suspicions; that many lenders selling CCI are using...

Media release: Payday lending practices challenged in court

The lending practices of Australian’s biggest payday lender, Cash Converters, are being challenged in proceedings issued in the Victorian Magistrates Court. A disability support pensioner is alleging...

Media release: New website delivers the cold hard and sad facts about payday lending

A coalition of consumer and financial counselling organisations has launched a new website to ensure the hard truths are heard in the debate about the future of short term high cost loans - www.debttr...

Media release: Unfair process leading to higher electricity prices

Two prominent consumer advocacy groups are calling for the federal government to abolish the current process of appeal for electricity distribution pricing determinations. A new report released by the...

Submission: Review of Debt Agreements Under the Bankruptcy Act 1966

Consumer Action has provided a submission to this review of debt agreements undertaken by the Attorney-General's Department. The submission: argues for a minimum income threshold to access debt agre...

Submission: Australian Energy Market Commission’s Power of Choice Review, Issues Paper

This submission responds to the Issues Paper released by the Australian Energy Market Commission on its demand side participation (stage 3) review, dubbed 'Power of Choice'. Read our submission click...

Media release: Government reforms offer a branch to consumers stuck in high cost short term lending quicksand

The Consumer Action Law Centre has welcomed the Federal Government’s proposed cap on the amounts lenders of high cost short term loans (often referred to as 'payday loans') can recover from consumers,...

Media release: Complex energy contracts are confusing consumers and stifling choice

Energy retail contracts have been put under the microscope in a report just released by the Consumer Action Law Centre. And while the report found that most contracts largely met their regulatory requ...

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