Consumer issues must fall within mental health inquiry’s scope
Consumer Action has provided a submission to the Royal Commission into Mental Health Terms of Reference Consultation. We strongly support the Victorian Government’s announcement of this Royal Commi...
Helping customers engage confidently in the retail energy market draft decision
We support changes to regulation that will facilitate simple ways of resolving issues with estimated billing. While we support making consistent factsheets for energy offers that are easier to compreh...
2019-20 Pre-Budget Submission
Consumer Action has made a submission to The Australian Government Treasury’s 2019-20 Pre-Budget Submission process. We have focused this submission on two areas where budget action could make an imme...
Victorian households must have protected and simple access to a fair price for energy
We strongly support the ESC’s work to implement the VDO as a priority. Victorian households must have protected and simple access to a fair price for an essential service. In the period without price...
Royal Commission into Misconduct in the Banking, Superannuation and Finance Sector – Submission on Module 6 on insurance
Consumer Action made a submission to the Financial Services Royal Commission in October 2018 on the policy questions arising from Module 6 on insurance. Consumer Action has assisted people who have...
‘Loyalty tax’ for insurance is fundamentally unfair
Consumer Action made a submission to the NSW Emergency Services Levy Insurance Monitor’s Discussion Paper, Pricing Differences: New vs Existing Customers. Insurance is a product that claims to reward...
Appropriate responses to misconduct or consumer harm identified as part of ongoing electricity price monitoring
Consumer Action has provided a submission to the Senate Economics Committee inquiry on the Treasury Laws Amendment (Prohibited Energy Market Misconduct Bill) 2018. We support the Bill, which will allo...
Submission: Consultation Draft Behind the Meter Distributed Energy Resources Provider Code
Consumer Action has provided feedback on the Consultation Draft Behind the Meter Distributed Energy Resources Provider Code. We consider: the name of the code should be readily understood by the...
ACCC monitoring of the electricity supply in the National Energy Market discussion paper
We welcome the ACCC’s ongoing inquiry into the prices, profits and margins in the supply of electricity in the NEM. A plethora of reports have established that the electricity market is not operating...
NSW Fair Trading Complaints Register Guidelines
The Consumer Action Law Centre (Consumer Action) has provided a submission on the draft NSW Fair Trading Complaints Register Guidelines (the Guidelines). The NSW Fair Trading Complaints Register provi...
Energy Security Board Strategic Energy Plan consultation on proposed metrics
We support the ESB developing a set of outcomes and objectives and associated tangible metrics that will measure whether these outcomes and objectives are achieved. We also support the metrics that ha...
Submission: PIP DADO Regulations
Consumer groups have commented on the exposure draft Corporations Amendment (Design and Distribution Obligations and Product Intervention Powers) Regulations 2018 (Cth) (the Regulations) and explanato...
Submission: Inquiry into credit and financial services targeted at Australians at risk of financial hardship
This Senate Inquiry is a crucial opportunity to close the regulatory loopholes exploited by fringe lenders and ‘debt help’ companies. These companies can entrench disadvantage for some of the most vul...
Debt Agreement Reform – Proposed Legislative Instruments
The Consumer Action Law Centre, Financial Rights Legal Centre and Financial Counselling Australia provided a submission to the Attorney-General's Department on its Legislative Instruments Consultation...
Royal Commission into Misconduct in the Banking, Superannuation and Finance Sector – Submission on the Interim Report – Rounds 1 to 4
Consumer Action Law Centre has published its submission to the Royal Commission into Misconduct in the Banking, Superannuation and Financial Services Industry responding to the Interim Report and poli...
Submission: Reforms to strengthen penalties for corporate and financial sector misconduct – Draft Legislation
This submission supports the proposed increases to maximum criminal and civil penalties across a number of provisions, the expansion in provisions subject to penalties, and the power to obtain disgorg...
Submission: Senate Inquiry into PIP/DADO Bill
We continue to strongly support the introduction of the Design and Distribution Obligations (DADOs) and Product Intervention Powers (PIP) for the reasons outlined in our previous submissions. As noted...
National Energy Retail Amendment (Strengthening Protections for Customers in Hardship) Rule 2018 Draft Rule Determination
The Consumer Action Law Centre (Consumer Action) welcomes the opportunity to comment on the National Energy Retail Amendment (Strengthening Protections for Customers in Hardship) Rule 2018 Draft Rule...
Submission: ESC Draft Decision – Building trust through new customer entitlements in the retail energy market
The Consumer Action Law Centre (Consumer Action) welcomes the opportunity to comment on the Commission’s Draft Decision, Building trust through new customer entitlements in the retail energy market (D...
Royal Commission into Misconduct in the Banking, Superannuation and Finance Sector – Submission on Round 6 Hearings (Case Studies)
Consumer Action Law Centre has published its submission to the Royal Commission into Misconduct in the Banking, Superannuation and Financial Services Industry following the Round 6 hearings on insuran...
Treasury Laws Amendment (Improving the Energy Efficiency of Rental Properties) Bill 2018
We generally support the Bill because the benefits of modifications that improve the energy efficiency of rental housing greatly exceed the costs. We agree that the tax code should not present a barri...
Submission: draft Telecommunications Consumer Protections Code
Consumer Action Law Centre together with WEstjustice made a submission to the CommsAlliance on the Telecommunications Consumer Protections Code Draft (DR C628:2018) (draft Code), which has been produc...
Submission: Telecommunications Consumer Safeguards Review Part A – Consumer Redress and Complaints Handling
Consumer protection mechanisms in the telecommunications market are failing Australians. The Telecommunications Consumer Safeguards Review is an important and timely opportunity to move from self-regu...
Submission: Easy and Transparent Trading Consultation Paper
The Consumer Action Law Centre (Consumer Action) welcomes the opportunity to comment on the Easy and Transparent Trading Consultation Paper (the Consultation Paper). We have limited our comments to Se...
